Guest service agent Work, Jobs in Manchester, Eng (with Salaries)

Lounge Services Team Member Host - FULL TIME - Manchester Airport
Swissport International AG —Manchester
- £13.75 an hour
- Full-time
- Bar
- Communication skills
- Free parking
- Employee assistance programme
9d
Guest Service Agent
Aloft By Marriott Manchester —Manchester
- Weekend availability
- Hospitality
- Hotel
- Front desk
Quick apply
4d
Pool Leisure Attendant - Part Time
Urbanbubble —Manchester
- £12.71 - £13.70 an hour
- Part-time
- Microsoft Word
- Databases
Quick apply
Guest Services Assistant
Valor Hospitality —Manchester
- £13.08 an hour
- Full-time
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
6d
Receptionist
LAH Property Marketing —Manchester
- £21,801 a year
- Full-time
- Hybrid work
- Writing skills
- Research
- Front desk
- Referral programme
Quick apply
6d
Central Reservations & Events Agent
Mollies —Manchester
- £28,000 a year
- Weekend availability
- Bar
- Hotel
- Guest services
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
10d
Guest Service Manager
Holiday Inn Express Manchester City Centre —Manchester
- Full-time
- English
- Hotel
- Conflict management
- Annual leave
- Employee assistance programme
Quick apply
Reservations Agent
FAIRMONT —Knutsford
- Full-time
- Hotel
- Organisational skills
- In-person
Quick apply
Meet Me & Groups Coordinator
Village Hotels - Warrington Office —Warrington
- £26,208 - £30,048 a year
- Full-time
- Hybrid work
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Senior Meeting & Events Executive
Holiday Inn Manchester City —Manchester
- Full-time
- Hotel
- Employee discount
Quick apply
Housekeeping Supervisor
Holiday Inn Express Manchester City Centre —Manchester
- £13 an hour
- Full-time
- English
- Hotel
- Conflict management
- Annual leave
- Referral programme
Quick apply
12d
Finance & Office Manager
Dale Industrial Complex Ltd Astley Park Estate, Kennedy Road, Chaddock Lane, Astley, Manchester M29 7JY —Manchester
- £26,000 - £30,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Free parking
- Flexible schedule
Quick apply

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guest service agent jobs near manchester, eng

Lounge Services Team Member Host - FULL TIME - Manchester Airport

Swissport International AG -
Manchester

Apply Now

Job details

Permanent | Full-time
£13.75 an hour
9 days ago

Benefits

Free parking
Company pension
Employee assistance programme

Qualifications

Guest relations
Clearing tables
Food and beverage service
Meal preparation
Product rotation
Food preparation
Stock replenishment
Communication skills
Waste removal

Full job description

Overview:

Job Title: Customer Service Agent

Company: Swissport

Location: Manchester Airport

Contract Type: Full Time

Hours: 37.5 hours per week, between Monday – Sunday (shift work)

Salary: £13.75 per hour,

Introduction of a Night Shift Allowance of 0.85ph with hours worked between 23:59pm - 06:00am.

About the Company:

At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

About the Role:

As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.

Responsibilities:

Key Responsibilities:

All hosts will be multi skilled and will operate throughout the lounge:

Reception:

Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
Managing capacity at peak times to maximise the throughput of guests.
Bid farewell to guests on their departure to optimise the chance of return custom.

Food and Beverage:

Working as a team to ensure all food and beverage offerings are continually available and well presented.
Ensure the food self-service and bar areas are presented in a professional and clean manner
Food preparation in line with sessional menu presentation guide which includes a variety of meat vegetarian and vegan dishes.
Engage with guests while serving a range of alcoholic and non-alcoholic drinks and
Guide guests to food and drink options available including knowledge of dietary and allergen information.
Replenish stock levels when required.

General Host:

Responsible for clearing and cleaning of tables when guests vacate.
Maintain high levels of organisation and cleanliness within the lounge at all times.
Be available to respond to guest questions or comments using high levels of customer service.

Back of house:

Assist with stock delivery and rotation.
Waste away services following recycling procedures.
Loading and unloading of the dishwasher.
Restocking of cleaned crockery and dishes.
Maintaining high levels of hygiene in all areas

Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications:

Qualifications:

Background in hospitality or customer services with high levels of customer interaction.
Excellent communication skills, written and verbal.
Good numerical skills with a keen eye for attention to detail.
Computer literate, including using payment machines and Microsoft office.
Ability to work as part of a team or be self-motivated to complete tasks.
Ability to follow processes and procedures and to apply flexibility when required.
Additional languages desirable.
Flexible to work shifts covering 0330 – 2100, 7 days a week

Benefits:

Free parking whilst at work.
Industry recognised food safety training and qualifications to FSA L2.
Industry recognised CPD opportunities with the Aspire Hospitality Academy.
Comprehensive Employee Recognition scheme.
Free meals and soft drinks during shifts.
Uniform provided.
Swissport pension scheme with ability to self-contribute.
24-hour employee assistance programme
Discounted retail – Varies by Airport Outlet.
Discounted access to Aspire lounge network for family and friends.
Potential for placements to other Lounges within the network.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Apply Now

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guest service agent jobs in manchester, eng

Lounge Services Team Member Host - FULL TIME - Manchester Airport