The debt advice service Work, Jobs in Manchester, Eng (with Salaries)

Debt Caseworker Trainee - National Helpline
Citizens Advice Lancashire West —Leyland
- £26,510 - £29,416 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee assistance programme
Quick apply
2d
Client Visit and Review Officer
ManchesterCityCouncil —Manchester
- £33,143 - £36,363 a year
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
8d
Finance, Benefit & Debt Mentor (NW)
The Wise Group —Manchester
- £25,664 a year
- Full-time
- Hybrid work
- Travel
- Mentoring
- Communication skills
8d
High Risk Recoveries Agent
Clear Business —Sale
- £25,870 - £29,750 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
Debt adviser and Web chatter
Citizens Advice Lancashire West —Leyland
- £25,049.60 - £26,141.40 an hour
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
Quick apply
2d
Policy Advisor
Department for Culture, Media and Sport —Manchester
- £41,565 - £50,608 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- School
- Annual leave
- Employee assistance programme
2d
Client Services Administrator
DH Accountants & Tax Advisors —Frodsham
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Accounting
- Tax experience
- Annual leave
- Work from home
Quick apply
13d
Customer Support Collections Associate- Manchester
Aimée Willow Connex —Manchester
- Analysis skills
- Communication skills
Team Lead (Justice Services)
The Wise Group —Manchester
- £29,077 - £31,500 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Driving
7d
Assistant Accommodation Manager
Sanctuary Group —Salford
- £26,106.61 - £30,238.00 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
Quick apply
Placement and Purchasing Officer
ManchesterCityCouncil —Manchester
- £33,143 - £36,363 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
2d
Associate - Banking & Finance
TLT —Manchester
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
Mortgage & Secured Loan Advisor
Dragon Finance —Sale
- £27,000 - £65,000 a year
- Full-time
- Basic maths
- Financial services
- In-person
Quick apply
Director - Capital & Debt Advisory - Strategy & Transactions - Manchester/Leeds
EY —Manchester
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Head of Cultural Property - Domestic Policy
Department for Culture, Media and Sport —Manchester
- £54,582 - £61,584 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
3d
Associate - Corporate Finance (Technology M&A)
Houlihan Lokey —Manchester
- Full-time
- Microsoft Excel
- English
- Analysis skills
Litigation Solicitor
Monarch Solicitors —Salford
- From £26,000 a year
- Full-time
- Bachelor's degree
- Contracts
- IT
- Employee discount
Quick apply
Client Executive
Aimée Willow Connex —Manchester
- Management
- Customer service
- Computer literacy
VodafoneThree - Senior Onsite Advisor
Vodafone —Knutsford
- Full-time
- Customer service
- Computer networking
- In-person
- Employee discount
Forensic Accounting
FRP Advisory Group —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Travel
Quick apply

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Debt Caseworker Trainee - National Helpline

Citizens Advice Lancashire West -
Leyland

Quick apply

Job details

Permanent | Full-time
£26,510 - £29,416 a year
2 days ago

Benefits

Free parking
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
IT

Full job description

Are you passionate about helping people and using your skills in communication, IT, and customer service? Do you want to work in a supportive call centre team assisting individuals experiencing debt? We are looking for Debt Caseworkers to join our Debt Advice Team Helpline. In this role, you will provide support, information, advice and case work to clients via phone, email or web chat. With full training provided, you will have the opportunity to progress to a debt caseworker and will later on have the opportunity to specialise in debt advice by undertaking a Certificate in Money Advice.

Key Responsibilities/skills:

Excellent PC literacy and good interpersonal skills are essential.

Conduct detailed assessments of clients’ financial situations, including income, expenditure, debts, and assets.

Provide information and advice to empower clients to take appropriate action on their own behalf, including signposting to other agencies where necessary.

Deliver impartial and accurate advice on debt solutions, budgeting, and financial management.

Develop and agree individual action plans with clients to help them manage and resolve their debt problems effectively.

Liaise with creditors and third parties on behalf of clients to negotiate affordable repayment arrangements, temporary relief, or debt write-offs. Monitor client progress, provide ongoing support, and update case files as circumstances change.

Maintain accurate and confidential records in accordance with organisational policies and data protection regulations.

Use IT systems effectively to support case management, communication, and reporting requirements.

Keep up to date with relevant legislation, case law, policies, and procedures relating to money advice, and participate in ongoing training and professional development.

Meet performance targets and comply with professional and regulatory standards set by the organisation and accrediting bodies.

Collaborate with colleagues, supervisors, and external partners to ensure clients receive coordinated and comprehensive support.

Benefits:

Salary £26,510 rising to £29,416 when fully trained (after 6-8 months)

Full training to become a Debt Caseworker provided, with progression to specialist qualifications.
21 days holiday plus bank holidays, birthday leave, and paid Christmas closedown. Long service leave on increment after four years service.
8% employer pension contribution (plus salary sacrifice option for staff).
EAP scheme and reduced local gym membership.
Free parking (office based position)
Supportive, development-focused team culture.
Blue lights discount card and local gym discount for Leisure centres South Ribble and Chorley.
Free tea and coffee

To apply:

Please email your CV with a covering letter to say how you meet the needs of the post to [email protected]

We reserve the right to close this vacancy as soon as a suitable candidate is found.

Job Types: Full-time, Permanent

Pay: £26,510.00-£29,416.00 per year

Benefits:

Company pension
Employee discount
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

the debt advice service jobs in manchester, eng

Debt Caseworker Trainee - National Helpline

Client Visit and Review Officer

Finance, Benefit & Debt Mentor (NW)

High Risk Recoveries Agent

Debt adviser and Web chatter

Policy Advisor

Client Services Administrator

Customer Support Collections Associate- Manchester

Team Lead (Justice Services)

Assistant Accommodation Manager

Placement and Purchasing Officer

Associate - Banking & Finance

Mortgage & Secured Loan Advisor

Director - Capital & Debt Advisory - Strategy & Transactions - Manchester/Leeds

Head of Cultural Property - Domestic Policy

Associate - Corporate Finance (Technology M&A)

Litigation Solicitor

Client Executive

VodafoneThree - Senior Onsite Advisor

Forensic Accounting

I want to receive the latest job alerts for the debt advice service in manchester, eng

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