helpdesk support Work, Jobs in manchester, gtm (with Salaries)

Helpdesk Coordinator - FTC 6 Months
OCS Group —Manchester
- Overtime
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
7d
IT Support Technician
Just Tech IT Ltd —Leigh
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
Customer Operations Co-ordinator
SafeGroup Services Limited —Manchester
- £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
2d
Administrator
Blue Support Services Ltd —Oldham
- £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Life insurance
- Sick pay
Quick apply
Customer Support (UK)
Picklebet —Manchester
- Weekend availability
- Remote
- Customer service
- Communication skills
Quick apply
10d
Property Helpdesk Advisor
Bupa —Salford Quays
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Referral programme
Quick apply
7d
Facilities Helpdesk Administrator – Manchester, M3 2LF
Apleona —Manchester
- £26,000 - £28,000 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Computer literacy
- Employee discount
- Gym membership
FM Helpdesk Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
1d
Office Coordinator
Bibby Financial Services —Salford
- £26,000 - £30,000 a year
- Full-time
- Organisational skills
- Financial services
- Gym membership
Quick apply
2d
2nd Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Life insurance
14d
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
- AutoCAD
- Microsoft Office
Quick apply
Days & Nights Role - Mobile Response Officer (SIA)
Key Security (UK) Ltd —Warrington
- £13.45 an hour
- 12 hour shift
- Driving
Quick apply
ITSM Helpdesk Specialist (ITIL)
Tesco Mobile —Manchester
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Employee assistance programme
1st Line Technical Support
Community Integrated Care —Widnes
- £24,852 - £25,654 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Computer networking
- Employee assistance programme
- Employee discount
Quick apply
MSP Helpdesk & Projects Engineer (2nd/3rd Line)
Use IT Computers Ltd —Blackburn
- £33,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Scripting
Quick apply
2d
Service Desk Analyst
EXL Service —Manchester
- Full-time
- Customer service
- Windows
- Organisational skills
- Employee stock purchase plan
IT Services Technician (1st / 2nd line)
HNC —Huddersfield
- £26,818 - £28,634 a year
- Full-time
- Customer service
- Organisational skills
- IT
7d
Helpdesk/Administrator
Mitie —Buxton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
IT Services Technician (1st / 2nd line) - Huddersfield New College
Calderdale Council —Huddersfield
- £26,818 - £28,634 a year
- Full-time
- Customer service
- Organisational skills
- IT
5d

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helpdesk support jobs near manchester, gtm

Helpdesk Coordinator - FTC 6 Months

OCS Group -
Manchester

Quick apply

Job details

Fixed term contract
7 days ago

Qualifications

Microsoft Excel
Customer service
Facilities management
Microsoft Office
Communication skills
Help desk

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working: Monday to Friday - 8.00am - 17.00pm

Contract Type: 6 Month Fixed Term Contract

We are currently seeking an enthusiastic and highly organized Helpdesk Coordinator to provide excellent support to both our internal and external customers through the OCS Helpdesk. In this role, you will manage a high volume of transactions using various communication methods, such as telephony and web traffic, for a facilities management Helpdesk using a Computer Aided Facilities Management (CAFM) system. This role involves taking full ownership of resolving customer queries from start to finish, ensuring adherence to SLAs and KPIs. As a Helpdesk Coordinator, you must be self-motivated, able to work under pressure and on your own initiative and have excellent communication skills.

Responsibilities:

To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

Requirements:

Right to work in the UK
Proficient in Microsoft Office/Excel.
Helpdesk experience within a Facilities Management environment is desirable
Previous experience in a Administration environment is essential and managing a CAFM system is an advantage.
Excellent customer service track record, written and verbal communication skills.
Good attention to detail and level of accuracy.
Exceptional telephone etiquettes
Excellent organisation and planning skills.

Qualities:

Customer-focused
High degree of accuracy
Team player
Ability to work under pressure
Positive attitude and problem-solving skills
Commitment to achieving results

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Quick apply

Refine Your Search

helpdesk support jobs in manchester, gtm

Helpdesk Coordinator - FTC 6 Months

IT Support Technician

Customer Operations Co-ordinator

Administrator

Customer Support (UK)

Property Helpdesk Advisor

Facilities Helpdesk Administrator – Manchester, M3 2LF

FM Helpdesk Coordinator

Helpdesk Manager

Office Coordinator

2nd Line Support Analyst

IT Support Analyst

Days & Nights Role - Mobile Response Officer (SIA)

ITSM Helpdesk Specialist (ITIL)

1st Line Technical Support

MSP Helpdesk & Projects Engineer (2nd/3rd Line)

Service Desk Analyst

IT Services Technician (1st / 2nd line)

Helpdesk/Administrator

IT Services Technician (1st / 2nd line) - Huddersfield New College

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