Housing agent Work, Jobs in Manchester, Gtm (with Salaries)

Customer Service OOH Agent
Mears Group —Manchester
- Up to £24,870.29 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
8d
Customer Service Agent - 4 day week
Metro Rod —Macclesfield
- £26,743 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
9d
Housing Standards & Compliance Officer
Chorley Council and South Ribble Counci —Leyland
- £39,862 - £40,777 a year
- Call to connect
- Travel
- Free parking
- Annual leave
7d
Early Resolution Officer
ManchesterCityCouncil —Manchester
- £33,143 - £36,363 a year
- Analysis skills
- Presentation skills
- IT
- Annual leave
- Employee discount
10d
Landlord Liaison Officer
Salford Council —Salford
- £32,597 - £35,412 a year
- Communication skills
- Negotiation
- Work from home
4d
Portfolio Manager
Student Cribs —Manchester
- From £30,000 a year
- Weekend availability
- Data entry
- In-person
- Office experience
- Sick pay
Quick apply
Administrator
Mears Group —Manchester
- Up to £27,854.73 a year
- Night shift
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
7d
Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
4d
Storesperson / Delivery Driver
Regenda Group —St Helens
- £30,000 a year
- Full-time
- Organisational skills
- Warehouse experience
- IT
- Annual leave
- Employee assistance programme
2d
Associate Director - PMQS
Gateley —Manchester
- Business development
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
10d
Home Improvement Officer
Bury Council —Bury
- £35,412 - £38,220 a year
- Full-time
- Customer service
- Travel
- Organisational skills
10d
Sales Coordinator
VOCA Fire Protection —Bryn
- From £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Gym membership
Quick apply
11d
Land Buyer
McGoff Construction —Altrincham
- Full-time
- No degree
- Negotiation
Quick apply
Senior Associate
Trowers & Hamlins LLP —Manchester
- Full-time
- English
- Presentation skills
- Communication skills
Lettings Negotiator
Atree Retail Management LTD —Blackburn
- £12.21 - £13.00 an hour
- Full-time
- Sales
- Customer service
- Administrative experience
Quick apply
Business Development Manager
Toplink Cleaning Services LTD —Huddersfield
- £42,599.96 - £55,935.91 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Free parking
- Gym membership
Quick apply
Senior Quantity Surveyor
Baily Garner —Manchester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Contracts
- Annual leave
- Flexible schedule

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Customer Service OOH Agent

Mears Group -
Manchester

Apply Now

Job details

Full-time | Fixed term contract
Up to £24,870.29 a year
8 days ago

Benefits

Free parking
Annual leave
Canteen
Employee assistance programme
Employee discount
Paid volunteer time
On-site parking
Shuttle service provided

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Communication skills

Full job description

Annual salary: up to £24,870.29

REQ0038254

Contract Type:

Fixed Term Contract (Fixed Term)

Business Area:

Call centre

Location:

Manchester - Devonshire St N

Annual salary: up to £24,870.29

Customer Service OOH Agent

Location: Manchester – Ardwick (M12)

Contract: Full Time, 1-year fixed term contract

Hours – 37.5 per week

Salary - £24,870.29 per annum

Working Pattern Two-week rotation:

Week 1: Monday to Friday, 4:00 PM to 12:00 AM (weekend off)
Week 2: 3 days in the week and Saturday and Sunday
- Weekday shifts: 4:00 PM to 12:00 AM
- Weekend shifts: 2.00 PM to 10.00pm

About the Role

The Customer Service Agent is responsible for delivering high-quality, customer-focused support across a range of Local and Central Government contracts. This includes handling enquiries related to housing, repairs, ASB, transport, and other services. The role requires compassion, empathy, and a commitment to resolving issues effectively, particularly when supporting vulnerable customers.

Respond to customer enquiries via telephone and email, ensuring accurate information capture and resolution.
Take ownership of issues and follow through to appropriate outcomes.
Work within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), prioritising quality interactions over rigid call times.
Problem-solve and escalate issues where necessary, adhering to business policies and procedures.
Maintain accurate records and update systems in line with GDPR and internal standards.
Ensure the customer experience remains central to all activities, including professional communication and compliance with health and safety standards.

Role Criteria

Great interpersonal skills and a genuine desire to connect with and support others
Compassionate and professional approach when dealing with vulnerable customers
Strong problem-solving skills and the drive to take ownership of issues through to resolution
Ability to work to targets and deadlines while maintaining quality service
Comfortable working in a fast-paced and often complex environment
Leads by example and contributes positively to team culture
Adheres to established business policies, procedures, and service standards
Basic IT literacy, including use of Microsoft Word, Excel, and Outlook
Good written and verbal communication skills
Substantial experience in a customer service environment, or transferrable skills with a willingness to learn
Maintains a professional manner at all times, including appearance, use of company ID, and adherence to health & safety standards
Ensures the customer experience is central to all activities and interactions
Willing and able to work flexibly as part of a rota, including evenings, weekends, and bank holidays as required - Where shift/working pattern adjustments need to be made subject to business need, these will always be communicated at least a month in advance.

Location Details

Office-based in Ardwick (M12), 5-minute walk from Hyde Road
Free on-site parking and bike/motorbike storage
Free shuttle bus to Manchester Piccadilly Station during peak hours

Mears Benefits:

Friendly, supportive and progressive work culture and environment.
25 days annual leave plus bank holidays
Annual Mears Fun Day – Free day out for you, friends/family paid for by Mears in recognition of your hard work throughout the year – For employees in England, this is usually a theme park such as Drayton Manor.
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitments – do something worthwhile for a cause close to your heart.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Employee Assistance Programme – Confidential support services for Mental and Physical wellbeing
Mental Health First Aider Network – Confidential MHFA support and signposting.
Employee of the Month Award (Departmental) – a chance to win recognition within the department as well as monthly/yearly rewards vouchers.
Extensive L&D Programme that offers fully accredited certification in areas such as Prevent/Safeguarding and Mental Health Awareness.
Mears Amazing Employee Awards
Subsidised Eye Tests and cost towards glasses for DSE use
Employee Networks and Sub-Forums
Canteen and payable gym available

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Apply below or to discuss your application further; contact:

Beth Dunford ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

housing agent jobs in manchester, gtm

Customer Service OOH Agent

Customer Service Agent - 4 day week

Housing Standards & Compliance Officer

Early Resolution Officer

Landlord Liaison Officer

Portfolio Manager

Administrator

Out of hours Contact Centre Supervisor

Storesperson / Delivery Driver

Associate Director - PMQS

Home Improvement Officer

Sales Coordinator

Land Buyer

Senior Associate

Lettings Negotiator

Business Development Manager

Senior Quantity Surveyor

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