Retention manager Work, Jobs in Manchester, Gtm (with Salaries)

Customer Success and Retention Manager
DMS Digital group Ltd —Manchester
- £30,000 - £40,000 a year
- Driving
- Travel
- IT
6d
Loyalty & Retention Manager
Crown Paints —Darwen
- Full-time
Quick apply
Customer Services Manager
247 Home Furnishings —Huddersfield
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Regional Branch Manager - Manchester
Otto Car Ltd —Manchester
- £35,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
13h
Operations Manager
Bruntwood —Manchester
- £50,000 - £60,000 a year
- Full-time
- Travel
Customer Success Manager
Interact Software —Manchester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Human resources
- Annual leave
- Gym membership
Quick apply
14d
General Manager
Swim Sports Company Ltd —Oldham
- £32,000 - £36,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Sales Representative – Multiple Levels (Junior SDR to Account Manager)
We Have a Meeting —Manchester
- £25,000 - £60,000 a year
- Full-time
- Marketing
- English
- Analysis skills
- Employee discount
- Bereavement leave
Quick apply
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Regional Operations Manager
SBFM —Manchester
- £35,000 a year
- Weekend availability
- Microsoft Office
- Travel
- Construction
Guest Relations Manager
THG Ingenuity —Manchester
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
13d
Head of Customer Care
247 Home Furnishings —Huddersfield
- £65,000 - £75,000 a year
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Building Services Manager
Building services (general) jobs —Manchester
- £65,000 - £75,000 a year
- Mechanical knowledge
5d
Customer Support & Retention Representative
Housr —Manchester
- Hybrid work
- University
- In-person
- Communication skills
- Gym membership
Operations Manager
CLNQ —Manchester
- From £60,000 a year
- Full-time
- Hospitality
- Salesforce
- Travel
- Employee discount
Quick apply
Area Support Manager
Aspens —Manchester
- Full-time
- Computer skills
- Communication skills
- School
Customer Success Manager
IRIS —Manchester
- Full-time
- Project management
- Organisational skills
- Contracts
Security Operations Manager
MAK Integrated Services LTD —Manchester
- £32,251.11 - £52,250.00 a year
- Full-time
- Master's degree
- Team management
- Travel
- Free parking
- Sick pay
Quick apply
3d
CRM Retention Manager
HyperGrowth Recruitment —Manchester
- Hybrid work
- CRM software
- Analysis skills
Quick apply
Account Manager
Unify Energy —Manchester
- £28,000 - £30,000 a year
- Full-time
- IT

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Customer Success and Retention Manager

DMS Digital group Ltd
Manchester

Apply Now

Job details

Permanent
£30,000 - £40,000 a year
6 days ago

Benefits

Company car

Qualifications

Driving Licence
Driving
Telecommunication
IT
SaaS
Account management
Communication skills

Full job description

Job Reference: 2793785194-2
Date Posted: 29 May 2026
Recruiter: DMS Digital group Ltd
Location: Manchester
Salary: £30,000 to £40,000
Sector: Business development, Creative & design, Print, Sales, Technology
Job Type: Permanent

Job Description

Customer Success & Retention Manager/Exec
Location
DMS Technology & Training Suite (Bolton Wanderers Stadium), DMS Head Office (Egerton, Bolton) and customer sites across the UK.

Join a Different Kind of Technology Partner
The DMS Digital Group helps schools, Multi Academy Trusts and businesses transform the way they work through technology.

From managed IT services, networking and cybersecurity to AV, print, cloud services and physical security, we deliver complete technology solutions backed by exceptional service and long-term partnerships.

As our business continues to grow, we are creating a new Customer Success & Retention Manager role to help strengthen customer relationships, improve customer experience and ensure every customer receives maximum value from their partnership with DMS.

This is a fantastic opportunity for somebody who enjoys working with people, building trusted relationships and helping organisations achieve their goals through technology.

The Role
This is not a traditional sales role.

It is about building relationships, understanding customer needs and becoming a trusted advisor to the organisations we support.

As Customer Success & Retention Manager, you will work closely with our customers throughout their journey with DMS, helping them understand new technologies, maximise the value of existing solutions and ensuring they receive an exceptional experience at every stage of their partnership with us.

You will regularly visit customer sites, attend review meetings, support customer events and work alongside our Account Management, Service Desk, Technical Services and Project Delivery teams to ensure customers receive a proactive, joined-up service.

You will become the voice of the customer within DMS, helping us continuously improve while ensuring our customers remain engaged, supported and informed.

The role offers a unique opportunity to work with a wide range of technologies and solutions across education and commercial sectors while developing long-term relationships with senior leaders, operational teams and key decision-makers.

What You'll Be Doing
You'll spend your time meeting customers, understanding their priorities and ensuring they continue to receive value from their investment in technology.

You'll help coordinate customer reviews, strategic planning meetings, technology update sessions and engagement events, while working closely with internal teams to ensure customer feedback is acted upon and opportunities for improvement are identified.

You'll develop a strong understanding of the technologies and services delivered by DMS, allowing you to confidently discuss industry trends, best practice and future opportunities with customers.

Whilst this is not a direct sales role, you'll work closely with our commercial teams to identify opportunities where additional solutions or services could further support customer objectives.

Most importantly, you'll help build long-term partnerships that strengthen customer loyalty, improve retention and contribute to the continued growth of the business.

Who We're Looking For
We're looking for someone who genuinely enjoys working with people and building relationships.

You may currently work in Customer Success, Account Management, Education Technology, Managed Services, Telecommunications, SaaS, Security, AV, IT Services or another customer-facing technology role.

You'll be a confident communicator, highly organised and comfortable engaging with a wide range of stakeholders from operational users through to senior leadership teams.

You don't need to be deeply technical, but you should have a genuine interest in technology and a desire to continually learn about new solutions and industry developments.

Most importantly, you'll care about customer outcomes and be passionate about delivering an exceptional customer experience.

Essential Requirements
Experience in a customer-facing role
Excellent communication and relationship-building skills
Strong organisational and planning abilities
Ability to work collaboratively across multiple teams
Professional presentation and communication skills
Full UK Driving Licence
Willingness to travel regularly to customer sites

Desirable Experience
Education sector experience
Multi Academy Trust experience
Customer Success or Account Management experience
Managed Services or IT Services experience
Telecommunications, SaaS, Security or AV industry experience
Experience delivering customer review meetings or strategic discussions
Knowledge of Microsoft 365, Google Workspace or cloud-based technologies

What We Offer
At DMS, we believe great people deserve great opportunities.

In return, we offer:

Competitive remuneration package based on experience
Company car and fuel card, or car allowance if preferred
Company mobile phone and laptop
Ongoing training, professional development and vendor certifications
Access to some of the most innovative technologies in the industry
A varied role combining office, customer site and event-based working
The opportunity to work from our DMS Technology & Training Suite at Bolton Wanderers Stadium
Genuine career progression opportunities within a growing business
A supportive, ambitious and customer-focused team culture

Why DMS?
We're building something different.

Our customers don't see us as suppliers; they see us as trusted partners.

This role is an opportunity to become a key part of that journey, helping customers navigate change, embrace technology and achieve better outcomes through long-term partnership.

If you're passionate about people, technology and delivering exceptional customer experiences, we'd love to hear from you.

Apply Now

Refine Your Search

retention manager jobs in manchester, gtm

Customer Success and Retention Manager

Loyalty & Retention Manager

Customer Services Manager

Regional Branch Manager - Manchester

Operations Manager

Customer Success Manager

General Manager

Sales Representative – Multiple Levels (Junior SDR to Account Manager)

Partnership Director

Regional Operations Manager

Guest Relations Manager

Head of Customer Care

Building Services Manager

Customer Support & Retention Representative

Operations Manager

Area Support Manager

Customer Success Manager

Security Operations Manager

CRM Retention Manager

Account Manager

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