Live chat Work, Jobs in Manchester (with Salaries)

Customer Service Advisor - 12 Week FTC - Remote
Pets at Home —Cheadle
- £25,775.88 a year
- Weekend availability
- Remote
- Computer literacy
- Computer skills
- Communication skills
2d
Student Advice Assistant
Manchester Metropolitan University —Manchester
- £26,093 - £27,319 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Communication skills
- Life insurance
1d
Customer Service Advisor
Open —Manchester
- Full-time
- Hybrid work
- In-person
- Phone etiquette
- AI
Quick apply
1d
Back of House Team Member
YES —Manchester
- Up to £15 an hour
- Part-time
- Bar
- Guest services
- Employee discount
Quick apply
2d
Customer Contact Centre Advisor
Vivify Venues —Manchester
- £26,000 a year
- Weekend availability
- Organisational skills
- Communication skills
- School
Quick apply
Nights Front Office Attendant
Deansgate Sof Alliance Hotelco Limited —Manchester
- Night shift
- Hotel
- Front desk
- Employee discount
Customer Experience Specialist
Autotrader —Manchester
- £27,000 - £29,000 a year
Temporary accommodation Move on Officer
Trafford Council —Trafford
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Communication skills
- Annual leave
- Work from home
9d
Security & Guest Services Host
ABM UK —Manchester
- Weekend availability
- English
- Cash handling
- Communication skills
- Employee discount
Quick apply
Property Assistant
City Superhost —Altrincham
- £26,000 - £28,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Store discount
- Employee discount
Quick apply
Customer Service Advisor - Omnichannel
Haier Europe —Bolton
- £26,479.55 a year
- Weekend availability
- Hybrid work
- Free parking
- Employee assistance programme
Sales Assistant - Casual
Wesfarmers Health —Arndale Shopping Centre
- Customer service
- Merchandising
- Supervising experience
- Employee assistance programme
- Employee discount
11d
One Stop - Post Office Counter Clerk
One Stop —Sale
- £12.31 an hour
- Full-time
- Customer service
- Employee discount
2d
Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Communication skills
- Banking
Duty Officer - Leisure
Bury Council —Radcliffe
- £35,412 - £38,220 a year
- Weekend availability
- Customer service
- First Aid Certification
- Leadership
- Annual leave
3d
Customer Service Representative (Ship It Appliances Ltd.)
For Everyone Group —Salford
- £26,000 a year
- Overtime
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Blackburn with Darwen Council —Blackburn with Darwen
- £25,583 - £26,824 a year
- Full-time
- Front desk
3d
Housing Options Officer
Trafford Council —Trafford
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- Annual leave
- Work from home
4d
Customer Service Representative (German-speaking)
Via —Manchester
- £14.75 an hour
- Night shift
- Remote
- English
- Communication skills
- Work from home
Quick apply
Business Support Officer
Trafford Council —Trafford
- £12,994 - £28,142 a year
- Full-time
- Hybrid work
- Data entry
- Typing
- Annual leave
- Work from home
8d

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live chat jobs near manchester

Customer Service Advisor - 12 Week FTC - Remote

Pets at Home -
Cheadle

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Job details

Full-time
£25,775.88 a year
2 days ago

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Computer skills
Customer interaction
Communication skills

Full job description

Contract: 12 Weeks

Hours: 39 Hours - Full Time

About the Role

We’re on a mission to create the best pet care business in the world. And that means offering a whole ecosystem of services - from diet and lifestyle to grooming and veterinary care. All from one convenient, accessible source. We believe in the power of pets. They make us think and they make us care. And because they give us their best, we’re looking for people to help us to give them ours. And that’s where you come in.

Pets and Customers are at the heart of everything we do and we’re looking for experienced Customer Service Advisors to join us on a 12-week Fixed Term Contract. Working in our Customer Services team, you will deal with different types of queries daily, to meet our Customer’s needs, so resilience is key in this role. We are committed to making every interaction matter, whether that be via Live Chat, Email or Phone. Previous experience working on Live Chat is a must for this role, typically handling 2-3 chats at a time. There is a requirement to be flexible and adapt to the ongoing changing business needs of the Customer Services Team.

Shift Patterns:

Monday to Friday: 9am - 8pm

Early: 9am - 5.30pm

Middle:10am - 6.30pm

Late: 11.30am - 8pm

Weekends:

Saturday: 9am - 7pm

Sunday: 9am - 6pm

Applicants must be able to work a 2.5 (two full weekends, and either Saturday or Sunday) weekend shifts out of 6

Key Responsibilities – What you’ll be doing

Engage and build rapport with Customers either by Live Chat, Social Media or Telephone
Deliver Excellent customer service to each and every Customer we have interaction with
Answer inbound calls from stores and Customers through great understanding and knowledge of our processes
The ability to empathise with the Customer to problem solve & provide the best possible resolution for the Customer
Stay up-to-date on new products, services, and policies
Collect and report Customer feedback to ensure that best practice is recognised and maintained
The ability to bring our values to life through our interactions with customers and colleagues
Achieve company and individual Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
Engage with Customers in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's Customer service policies
Other duties as requested

About You – What you’ll bring to the role

Experience within a Contact Centre or Customer Service environment is vital for this role
Previous experience multi-tasking working with Live Chat, emails, and phones
Excellent communication skills
Confident communicating to our Customer’s
Previous experience working towards targets & KPI’s
Computer literate with the ability to multitask and use multiple systems at any one time
An ability to work as part of a great team
Engage with Customers and Colleagues alike in a friendly and professional manner while actively listening to their concerns
Proven ability of decision-making skills

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you

Apply Now

Refine Your Search

live chat jobs in manchester

Customer Service Advisor - 12 Week FTC - Remote

Student Advice Assistant

Customer Service Advisor

Back of House Team Member

Customer Contact Centre Advisor

Nights Front Office Attendant

Customer Experience Specialist

Temporary accommodation Move on Officer

Security & Guest Services Host

Property Assistant

Customer Service Advisor - Omnichannel

Sales Assistant - Casual

One Stop - Post Office Counter Clerk

Client Support Specialist

Duty Officer - Leisure

Customer Service Representative (Ship It Appliances Ltd.)

Customer Service Advisor

Housing Options Officer

Customer Service Representative (German-speaking)

Business Support Officer

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