Customer Service Manager
CHEP —Manchester
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
Senior Agile Delivery Manager
HippoDigital —Manchester
- £57,000 - £66,000 a year
- Hybrid work
- Project management
- Agile
- In-person
- Employee discount
Planning & Support - Team Manager
Davies —Bolton
- Full-time
- Hybrid work
- Management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
5d
Front Office Manager
Dalata —Manchester
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee assistance programme
UK Talent Lead at Bolt Pharmacy — On-site, £75k-£100k/yr inc equity
AIOS (YC W20/S21) —Blackburn
- £75,000 - £100,000 a year
- Full-time
- In-person
3d
Deputy General Manager
Dalata —Manchester
- Full-time
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Deputy Manager
Monica Vinader —Manchester
- Management
- Travel
- Communication skills
Quick apply
11d
General Manager Designate (Casinos)
The Rank Group —Manchester
- Weekend availability
- Mentoring
- Leadership
- Communication skills
Quick apply
Building Manager
MCR Property Group Ltd —Manchester
- £40,000 - £45,000 a year
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Delivery Manager - Manchester Civil Justice Centre
HM Courts & Tribunal Service —Manchester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee discount
12d
General Manager – Heywood
Lineage Logistics —Heywood
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
4d
Mobile Head Housekeeper
Hotelcare —Manchester
- £30,000 - £38,000 a year
- Weekend availability
- Hospitality
- Hotel
- Travel
Quick apply
10d
Site Manager – Campervan Rental Depot
Indie Campers —Manchester
- Weekend availability
- English
- Referral programme
Quick apply
Regional Quality Manager (South Coast England)
Diageo —Manchester
- Full-time
- Organisational skills
- IT
- Leadership
Operations Manager - Fleet Services
DHL —Manchester
- Up to £60,000 a year
- Analysis skills
- Leadership
Guest Experience Manager
Dalata —Manchester
- Full-time
- Hospitality
- Computer literacy
- English
- Employee assistance programme
Quick apply
Family Group Conference Team Manager – Families Valued
Tameside Council —Tameside
- £46,142 - £48,226 a year
- English
12d
Assistant Manager (30 h/w)
Build-A-Bear Workshop —Manchester
- 8 hour shift
- Microsoft Outlook
- Leadership
22h
Copywriter | Industry-Leading UK Agency Serving the US
Orange & Gray Limited —Manchester
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Marketing
- Health & wellbeing programme
- Work from home
Quick apply
7d
Programming & Engagement Officer
ManchesterCityCouncil —Manchester
- £29,064 - £32,061 a year
- Presentation skills
- Annual leave
- Employee discount
13d

I want to receive the latest job alerts for move manager in manchester

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Manager

CHEP -
Manchester

Apply Now

Job details

Full-time

Qualifications

CRM software
Management
Customer service
Salesforce
Business processes
Continuous improvement
Customer support
Leadership

Full job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description

Key Responsibilities May Include:

Lead, coach, and mentor a team of Customer Service Executives, ensuring they provide top-tier support that aligns with both customer needs and business goals.
Develop and implement customer service excellence strategies, focusing on process improvements, team training, and the integration of technology to enhance the customer experience and reduce operational inefficiencies.
Oversee daily operations, ensuring effective management of customer inquiries, billing issues, and account health while maintaining industry standards for resolution times and service quality across all communication channels.
Utilize customer feedback metrics (e.g., Net Promoter Score, Customer Satisfaction, Customer Effort) to identify opportunities for improvement, and create action plans to enhance the overall customer experience.
Collaborate closely with cross-functional teams, including Sales, Logistics, and Operations, to resolve complex customer issues, optimize order fulfilment processes, and improve supply chain efficiency.
Lead the development and maintenance of monitoring and reporting systems, leveraging business intelligence tools to track performance, customer satisfaction, and operational effectiveness.
Ensure compliance with company guidelines and standard operating procedures (SOPs) while driving continuous improvement initiatives that embed a customer-centric culture within the team.
Serve as a strategic leader in customer operations, providing valuable insights, driving cross-functional initiatives, and strengthening relationships across regions and business units to align with company objectives and deliver value.

This is a pivotal leadership role, responsible for transforming customer service delivery, enhancing customer satisfaction, and building a high-performing team that delivers against both customer needs and business goals.

You will play a key part in the management of customers across the UKI business, and drive change through collaboration with the European business to deliver process improvement, standardisation and develop our customer experience.

Required Skills & Experience:

Demonstrated experience in process improvement, change, transformation, or service design
Excellent stakeholder management and ability to influence across multiple functions
Proven experience in a customer service leadership role within a fast-paced, customer-facing environment
Strong people management and coaching capability, with experience leading large teams
Data-driven mindset, with experience using customer metrics to drive performance (e.g. NPS, CSAT)
Strong problem-solving and decision-making skills in complex environments
Experience with CRM systems (e.g. Salesforce) and reporting tools

Remote Type

Hybrid Remote

Skills to succeed in the role

Building Rapport, Coaching, Collaboration, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Disruptive Thinking, Feedback, Inclusive Leadership, Leading Change, Leading Customer Centric Teams, Motivating Teams, Our Business, Prioritization, Problem Resolution, Sales Communications, Self-Awareness

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].

Apply Now

Refine Your Search

move manager jobs in manchester

Customer Service Manager

Senior Agile Delivery Manager

Planning & Support - Team Manager

Front Office Manager

UK Talent Lead at Bolt Pharmacy — On-site, £75k-£100k/yr inc equity

Deputy General Manager

Deputy Manager

General Manager Designate (Casinos)

Building Manager

Delivery Manager - Manchester Civil Justice Centre

General Manager – Heywood

Mobile Head Housekeeper

Site Manager – Campervan Rental Depot

Regional Quality Manager (South Coast England)

Operations Manager - Fleet Services

Guest Experience Manager

Family Group Conference Team Manager – Families Valued

Assistant Manager (30 h/w)

Copywriter | Industry-Leading UK Agency Serving the US

Programming & Engagement Officer

I want to receive the latest job alerts for move manager in manchester

Related Searches

Explore jobs in more locations

Job Description

Remote Type

Skills to succeed in the role

Jobseeker tools

Employer Tools

Browse

Stay Connected