Head of customer service Work, Jobs in March, Cam (with Salaries)

Chief Operating Officer (COO)
Trade Mastermind Limited —Peterborough
- £150,000 - £200,000 a year
- Full-time
- Management
- Sales
- In-person
Quick apply
Service Delivery Manager
Trade Mastermind Limited —Peterborough
- £60,000 - £75,000 a year
- Full-time
- CRM software
- Management
- English
Quick apply
1d
Head of Housing
Hundred Houses Society —Cambridge
- £62,218 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
11d
Optical Assistant
Specsavers —March East
- £12.91 an hour
- Weekend availability
- Employee discount
- Sick pay
Chef de Partie
innovateandeat ltd ( The Elm Tree Inn ) —Wisbech
- £13.00 - £14.50 an hour
- Part-time
- Serving
- Hospitality
- Culinary experience
- Free parking
- Employee discount
Quick apply
20h
Customer Account Manager
Trade Mastermind Limited —Peterborough
- £40,000 a year
- Full-time
- Salesforce
- Analysis skills
- In-person
Quick apply
17h
Sales & Marketing Executive
Malary Ltd —Cambridge
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Quick apply
9d
Head of Data
Cambridgeshire and Peterborough NHS Foundation Trust —Huntingdon
- £66,582 - £77,368 a year
- Full-time
- Analysis skills
8d
Operational Risk Manager
WeBuyVintage —Cambridge
- £50,000 - £65,000 a year
- Full-time
- Analysis skills
- Communication skills
Quick apply
11d
Estates Officer
Water Management Alliance —King's Lynn
- £35,000 - £50,000 an hour
- Full-time
- Mentoring
- In-person
- Leadership
- Free parking
Quick apply
3d
Hospitality & Visitor Experience Manager
WhataHoot —King's Lynn
- From £30,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Store discount
- Employee stock purchase plan
Quick apply
Business Development Manager
Cambridge Building Society —Cambridge
- From £50,000 a year
- Full-time
- Hybrid work
Quick apply
Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Employee discount
- Gym membership
10d
Operations Manager
Valor Hospitality —Peterborough
- £45,000 a month
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
1d
Senior Project Manager
Huntingdonshire District Council —Huntingdon
- £49,641 - £55,624 a year
- Full-time
- Hybrid work
- Management
- No degree
- Flexitime
Retail Store Manager
French Connection —Spalding
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- Team management
- Store discount
- Employee discount
Quick apply
1d
Head Chef
Poco Lounge —King's Lynn
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
Quick apply
11d
Branch Admin & Foreign Exchange Consultant
Premier Travel Ltd. —Bury St. Edmunds
- From £24,800 a year
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Work from home
- Employee discount
Quick apply
Compliance Coordinator
Fleet-Serv —Peterborough
- £25,850 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
Quick apply
9d
Customs and Trade Compliance Executive
Cambridge Commodities Ltd —Ely
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply

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Chief Operating Officer (COO)

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£150,000 - £200,000 a year

Qualifications

Management
Sales
Profit & loss
Leadership
Financial acumen

Full job description

CHIEF OPERATING OFFICER (COO) / FUTURE CEO
Trade Mastermind Group

Location
Peterborough, Cambridgeshire

Package
£150,000 – £200,000 Basic Salary
Performance Bonus
Executive Benefits
EMI Share Options Available
Potential Future CEO Pathway

The Opportunity

This is not a traditional COO role.

This is an opportunity for a proven executive leader to help scale one of the UK’s fastest-growing business education and consulting groups.

We are seeking a commercially minded operator who has previously operated at executive level within a £20M+ organisation and has the ambition, capability and leadership credentials to potentially progress into a future CEO role.

The successful candidate will work directly alongside founder and entrepreneur Joseph Valente, taking responsibility for the day-to-day operation of the business whilst helping build the infrastructure, systems, leadership team and governance required for the next phase of growth.

Our ambition is simple:
To build the UK’s leading business growth platform for trades, construction and service-based business owners.

This role is designed for someone who wants to build a company, not simply manage one.

About Trade Mastermind

Trade Mastermind is one of the UK’s leading business education and consulting companies for trades and construction business owners.

Through coaching, training, events, marketing services, recruitment solutions, funding support and technology, we help ambitious business owners scale faster, increase profitability and build more valuable businesses.

The group operates across multiple brands and serves business owners throughout the UK.

With ambitious plans for continued growth, investment and expansion, we are seeking an exceptional operator to help build the next chapter of the company.

The Mission

Your mission is simple:
Build a business that can scale without the founder being involved in every operational decision.

You will become the leader of the leadership team and ultimately the person responsible for ensuring the business executes at the highest possible level.

Success in this role means:

Leadership team fully accountable
KPIs measured and managed
Clear operating rhythm throughout the organisation
World-class customer experience
Strong financial discipline
Recruitment and development of exceptional talent
Operational excellence across all departments
Founder focused on vision, growth, acquisitions, partnerships and strategic direction

Key Responsibilities

Leadership & Accountability

Lead the Senior Leadership Team
Hold department heads accountable to targets, KPIs and objectives
Drive a high-performance culture throughout the organisation
Ensure company priorities are executed on time and to standard
Create alignment between all departments
Build leadership capability across the business

Operational Excellence

Design and implement scalable operating systems
Improve efficiency, productivity and accountability
Build governance, reporting and management frameworks
Create operational infrastructure capable of supporting significant growth
Drive continuous improvement across the organisation

Growth & Scaling

Help scale the business towards £100M+ revenue
Support future acquisitions and integrations
Build systems capable of supporting rapid expansion
Prepare the business for institutional investment and future enterprise value creation

Team Building

Recruit and develop senior leaders
Build succession plans across key functions
Develop managers into high-performing leaders
Strengthen culture, standards and accountability throughout the business

Financial Performance

Work closely with the CFO and executive team
Improve operational profitability
Increase efficiency and EBITDA
Drive performance through data, reporting and accountability
Ensure resources are allocated effectively to support growth

Essential Experience

Applicants must be able to demonstrate:

Previous COO, CEO, Managing Director or Divisional Director experience
Executive leadership experience within a business generating a minimum of £20 million annual revenue
Full P&L responsibility
Experience leading multi-disciplinary teams across Sales, Marketing, Operations, Finance and Customer Success
Experience managing and developing senior leadership teams
Proven experience scaling businesses through significant periods of growth
Strong commercial and financial acumen
Experience implementing KPI, reporting and accountability frameworks
Ability to operate as the second-in-command within a founder-led organisation

Highly Desirable

Experience leading a £50M+ business
Private Equity-backed business experience
Experience preparing businesses for investment, acquisition or exit
Experience within education, consulting, professional services, construction, home improvement or service-based industries
Acquisition and integration experience
Experience helping founders transition from operator to visionary leadership roles

Characteristics Required

High energy
Exceptional leadership capability
Commercially minded
Strong decision-maker
Results driven
Highly organised
Relentless executor
High standards
Comfortable with accountability
Comfortable holding others accountable
Ambitious and growth-oriented
Naturally respected by senior leaders

What Success Looks Like

Within 12 Months

Leadership team operating at a significantly higher level
KPI management embedded throughout the organisation
Strong management and accountability structures in place
Improved operational efficiency and profitability
Enhanced customer experience and retention
Founder spending significantly less time in day-to-day operations

Within 3–5 Years

Potential progression into Group CEO role
Responsibility for leading a significantly larger organisation
Participation in substantial enterprise value creation
Opportunity to help build one of the UK’s most influential business growth companies

Important

This role is not suitable for candidates whose largest leadership experience has been within a small business environment.

Applicants should have operated at executive level within a business generating a minimum of £20 million annual revenue and be comfortable leading large teams through periods of rapid growth.

We are looking for a proven business leader, not simply an operations manager.

Why Join?

Most COO roles involve maintaining a business.
This role involves helping build one.

You will work directly with a founder who has ambitious plans for growth, expansion and long-term enterprise value creation, whilst being given the autonomy and responsibility to make a genuine impact.

If you are an ambitious operator who wants the opportunity to scale a high-growth company, lead an executive team and potentially progress into a CEO position, we would like to hear from you.

How to Apply

Please submit your CV together with a covering letter outlining:

The largest business you have helped lead
The revenue size of that organisation
The number of people you managed
The growth journey you helped deliver
Examples of operational improvements you implemented
Why you believe you are the right person to help scale Trade Mastermind into its next chapter

Applications without this information may not be considered.

Pay: £150,000.00-£200,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in march, cam

Chief Operating Officer (COO)

Service Delivery Manager

Head of Housing

Optical Assistant

Chef de Partie

Customer Account Manager

Sales & Marketing Executive

Head of Data

Operational Risk Manager

Estates Officer

Hospitality & Visitor Experience Manager

Business Development Manager

Customer Service Coordinator

Operations Manager

Senior Project Manager

Retail Store Manager

Head Chef

Branch Admin & Foreign Exchange Consultant

Compliance Coordinator

Customs and Trade Compliance Executive

I want to receive the latest job alerts for head of customer service in march, cam

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