Service desk & operations manager Work, Jobs in Market Harborough, Lec (with Salaries)

Customer Operations Specialist
Frimpeks Ltd —Market Harborough
- £27,000 - £31,000 a year
- Full-time
- Sales
- ERP systems
- In-person
- Free parking
- Annual leave
Quick apply
Service Desk & Operations Manager
ProvisionIT —Leicester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
- Communication skills
- Annual leave
- Work from home
Quick apply
Assistant Sales Desk Manager
BauWatch Group —Northampton
- £38,000 - £42,000 a month
- Full-time
- Sales
- Continuous improvement
- Organisational skills
- Annual leave
Quick apply
3d
Assistant Sales Desk Manager
BouWatch —Northampton
- £38,000 - £42,000 a month
- Sales
- Continuous improvement
- Organisational skills
- Annual leave
3d
Operations Supervisor
Emcor —Coventry
- £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Finance Manager
GXO Logistics —Northampton
- Up to £60,000 a year
- Full-time
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
7d
Aftersales and Service Manager - Renewable Energy
Myriad Products —Melton Mowbray
- Contracts
- IT
Quick apply
Operations Support Team
Stadium Traffic Management Ltd —Coventry
- £13.50 an hour
- Weekend availability
- Organisational skills
- Warehouse experience
- Communication skills
- Annual leave
- Flexible schedule
5d
Deputy Manager
Arch Futures —Leicester
- £30,000 - £32,000 a year
- Full-time
- Organisational skills
- In-person
- Care plans
- Health & wellbeing programme
Quick apply
6d
Workshop Manager
SunbeltRentals —Kettering
- Computer literacy
- Team management
- IT
- Annual leave
Quick apply
Assistant Manager
true Student —Leicester
- £29,000 a year
- Full-time
- Management
- In-person
- Phone etiquette
- Free parking
- Gym membership
Quick apply
5d
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
Senior IT Security Analyst
Lumentum —Towcester
- Full-time
- Communication skills
13d
T Desk Assistant
Otis —Leicester
- Full-time
4d
OTM Driver/Operator/Fitter Western & Wales
COLAS RAIL UK —Rugby
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Driving
- Annual leave
6d
Security Officer 44.33hrs - Highcross Leicester
Savills Management Resources —Leicester
- £13.61 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Customer Operations Specialist
Frimpeks Ltd —Market Harborough
*Strategic Communication:* Head off potential issues by identifying production or supply chain delays early and communicating them to customers with clear,…
£27,000 - £31,000 a year
Quick apply
Service Desk & Operations Manager
ProvisionIT —Leicester
Previous experience in a fast paced business / operations manager role. Responsibilities will also include assisting with financial administration tasks such as…
£45,000 - £50,000 a year
Quick apply

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service desk & operations manager jobs near market harborough, lec

Customer Operations Specialist

Frimpeks Ltd
Market Harborough

Quick apply

Job details

Permanent | Full-time
£27,000 - £31,000 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Annual leave
On-site parking

Qualifications

Sales
SAP
Supply chain
ERP systems
Oracle EBS
Customer relationship management
Communication skills

Full job description

Job Opportunity: Customer Operations Specialist

Location: Market Harborough, UK Contract Type: Full-time (Monday – Friday, 9:00 am – 5:00 pm) - On site

About Frimpeks Ltd

Frimpeks Ltd is a leading global manufacturer of high-quality label stock. Operating from our state-of-the-art slitting facility in Market Harborough, we supply essential raw materials to the label conversion sector across the UK. We pride ourselves on precision, reliability, and our commitment to supporting our customers' continued growth.

The Role

We are looking for a proactive Customer Operations Specialist to join our team. This is not a standard "customer service" desk role. We are looking for an individual who will take ownership of the customer journey—acting as the essential link between our production floor, our field-based sales team, and our clients.

You will be the internal eyes and ears for Frimpeks. Your mission is to ensure our customers are kept ahead of the curve. By monitoring production schedules and supply chain flows, you will anticipate potential challenges and communicate solutions before they become issues.

Key Responsibilities

Sales Team Partnership: Act as the primary office-based partner to our field-based Sales Managers, providing them with the real-time information they need to effectively manage client relationships whilst out on the road.
Proactive Account Management: Manage a portfolio of label converter accounts, taking responsibility for the full order lifecycle from initial inquiry to final delivery.
Logistics Management: Oversee the coordination of orders, including both domestic distribution and international export shipments, ensuring all documentation and compliance requirements are met.
Strategic Communication: Head off potential issues by identifying production or supply chain delays early and communicating them to customers with clear, solutions-focused updates.
Expectation Management: Act as an internal advocate for the customer whilst balancing the realities of production lead times and manufacturing capacity.
Cross-Functional Collaboration: Work closely with the production and logistics teams to gather real-time data, ensuring all departments are aligned on customer needs.

What We Are Looking For

A Proactive Mindset: You don’t wait for the phone to ring. You monitor the progress of orders and flag potential bottlenecks to the sales team early.
Shipping Experience: Ideally, you possess experience in both domestic shipping and export order fulfilment. You understand the complexities of logistics, and while this is a key preference, we are happy to provide training for the right candidate who otherwise demonstrates the right aptitude and fit for our team.
Collaborative Spirit: You thrive on working in tandem with field-based colleagues. You understand that your communication is what allows our sales team to maintain their credibility when visiting clients.
Clear Communication: Excellent verbal and written skills. You can translate technical production updates into clear, reassuring information for our customers.
Organisational Excellence: You are adept at juggling multiple orders and data points without dropping the ball.
Industry Interest: Previous experience in manufacturing, print, packaging, or supply chain coordination is a distinct advantage, though a willingness to learn our specific product range is essential.

Benefits

Working Hours: Monday – Friday, 9:00 am – 5:00 pm.
Annual Leave: 25 days’ holiday plus bank holidays.
Environment: A professional, supportive, and fast-paced office environment based in Market Harborough.

How to Apply

To apply for this role, please submit your application directly through this job site by clicking the "Apply Now" button. Please ensure you include your CV and a brief cover letter outlining why you believe you are the right fit for this proactive role.

Frimpeks Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: £27,000.00-£31,000.00 per year

Benefits:

Casual dress
Cycle to work scheme
Free parking
On-site parking

Ability to commute/relocate:

Market Harborough LE16 7QF: reliably commute or plan to relocate before starting work (required)

Experience:

Customer relationship management: 3 years (required)

Work Location: In person

Quick apply

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Customer Operations Specialist