Response officer Work, Jobs in Marks Tey, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Mobile Response Officer
OCS Group —Sudbury
- £13.10 an hour
- Weekend availability
- Communication skills
Quick apply
Education Outreach Officer (Foundation)
Ipswich Town Foundation —Ipswich
- Weekend availability
- Working with children
- Mentoring
- School
- Free parking
- Annual leave
Quick apply
6d
Exams Officer
Lift Maltings —Witham
- £31,537 - £33,143 a year
- Full-time
- School
- Free parking
8d
Mobile Security Officer (Days) - Canning Town/Basildon
The Keyholding Company —Basildon
- £13.78 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Quick apply
Security Officer Luxury Retail
Oversight Services Ltd —Chelmsford
- £13.50 an hour
- Part-time
- Customer service
- First Aid Certification
- In-person
Quick apply
2d
Sales Project Manager / Personal Assistant to the Chief Operating Officer
Anchor Safety LLP —Ipswich
- £45,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
Control Room Operator - Nights
OCS Group —Ipswich
- £13.01 an hour
- 12 hour shift
- Organisational skills
- Communication skills
Quick apply
8d
Mobile Security Officer (Basildon)
The Keyholding Company —Basildon
- £13.78 an hour
- Full-time
- Driving
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Data & Insights Analyst
Essex & Herts Air Ambulance —Colchester
- £34,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Annual leave
- Employee assistance programme
Security Officer
Hamton Environmental Services —Basildon
- £13.17 an hour
- Weekend availability
- Communication skills
8d
Estates and Operations Manager
Stowmarket Town Council —Stowmarket
- £35,412 - £39,152 a year
- Full-time
- Management
- Leadership
- Communication skills
13d
Staff Captain
Fred. Olsen —Ipswich
- Full-time
- Management
- English
13d
FM Supervisor
Essex Partnership University NHS Foundation Trust —Colchester
- £13.17 - £14.05 an hour
- Part-time
- Annual leave
- Employee discount
Senior Coordinator, Site Environmental Health & Safety
International Flavors & Fragrances —Haverhill
- Full-time
- Continuous improvement
- Communication skills
6d
Retail Security Officer
Mitie —Southend-on-Sea
- £12.91 an hour
- Weekend availability
- Customer service
- Communication skills
- Employee discount

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Mobile Security Response Officer
Hyline Security UK Ltd —Cambridge
A valid UK Driving Licence. A valid frontline SIA Licence. Demonstrable evidence of your ability to work under pressure or maintaining clear rationale when…
£14 - £15 an hour
Quick apply
6d
Mobile Response Officer
OCS Group —Sudbury
A full UK driving licence with a good driving record (Essential). Complete complex locking and unlocking procedures on our customers sites.
£13.10 an hour
Quick apply

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response officer jobs near marks tey, ess

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

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Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

response officer jobs in marks tey, ess

Contact Centre Officer (Headquarters, Chelmsford)

Mobile Response Officer

Education Outreach Officer (Foundation)

Exams Officer

Mobile Security Officer (Days) - Canning Town/Basildon

Security Officer Luxury Retail

Sales Project Manager / Personal Assistant to the Chief Operating Officer

Control Room Operator - Nights

Mobile Security Officer (Basildon)

Data & Insights Analyst

Security Officer

Estates and Operations Manager

Staff Captain

FM Supervisor

Senior Coordinator, Site Environmental Health & Safety

Retail Security Officer

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