Receptionist
Crowne Plaza Marlow —Marlow
- £10.85 - £12.71 an hour
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
5d
Duty Manager
Premier Inn —High Wycombe
- Up to £13.86 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Full-time Night Team Member Reception
Hampton by Hilton High Wycombe —High Wycombe
- £12.71 an hour
- Weekend availability
- Hospitality
- Bar
- Customer service
- Free parking
- Store discount
Quick apply
5d
Night Reception Team Member - Part Time
Travelodge —Hounslow
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
Night Reception Team Member
Travelodge —Acton
- £13.71 an hour
- Full-time
- Bar
- No experience needed
- Hotel
- Employee discount
Guest Services Specialist
SilverDoor Ltd —London
- £27,000 a year
- Full-time
- Hospitality
- Customer service
- Computer literacy
Quick apply
Night Team Member
Thames Riviera Hotel —Maidenhead
- Part-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Customer Services Assistant - Reception
Audley Group —Watford
- £13.05 an hour
- 8 hour shift
- Communication skills
- Employee discount
- Referral programme
3d
Night Guest Service Assistant
Holiday Inn Express Park Royal —London
- £13.10 an hour
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
13d
Customer Service Assistant / Housekeeper
Kris Cruisers —Slough
- £27,248 - £28,080 a year
- Weekend availability
- Microsoft Excel
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Crew Member - Moxy London Heathrow Airport
Hotel Co 51 —London
- £14.11 an hour
- English
- Hotel
- Hotel experience
- Employee discount
Quick apply
3d
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
Ground Floor - Team Member
Premier Inn —Tring
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
12d
Guest Service Agent
Hilton —Middlesex
- £12.85 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Reception Team Member - Part Time
Travelodge —Oxford
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
6d
Ground Floor Team Member
Premier Inn —London
- Up to £13.56 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Reservations Agent- Part Time
Millennium Hotel and Resorts UK —Slough
- Part-time
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Guest Services Assistant
Pennyhill Park Hotel & Spa —Bagshot
- £16,286 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
5d
Reception Team Member
Castle Hotel - Front Office —Windsor
- £26,650 a year
- Full-time
- Hospitality
- Hotel
- Front desk
- Gym membership
Quick apply
Hotels Receptionist
BaxterStorey UK —Didcot
- £13.40 an hour
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply

I want to receive the latest job alerts for hotel & accommodations guest services staff in marlow, bkm

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Receptionist

Crowne Plaza Marlow -
Marlow

Quick apply

Job details

Permanent
£10.85 - £12.71 an hour
5 days ago

Benefits

Employee assistance programme
Employee discount

Qualifications

Hospitality
Customer service
Communication skills
Hotel experience

Full job description

Receptionist

Location Description

Crowne Plaza Marlow is a contemporary 4-star lakeside hotel offering stylish bedrooms, the AA Rosette Glaze Restaurant, Aqua Bar & Conservatory, and the Quad Wellness & Spa with pool, gym, and treatment facilities.

The hotel also features extensive meetings and events facilities for up to 450 delegates and is conveniently located near the M4, M40, and Heathrow, with easy access to Marlow, Windsor, and the Thames Valley area.

Job Description

Who are we looking for?

We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. Sound like you?

If so, you’ll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well-turned out, highly-motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special.

As you grow in the role, you’ll become a fount of knowledge on the heritage of our unique properties as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay.

You’ll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.

Key Responsibilities:

Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes.
Uphold the highest standards of service throughout the guests' stay.
Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
Stay informed about hotel occupancy to optimise room sales.
Seize commercial opportunities by upselling within the department.
Ensure accurate posting of charges with supporting documentation for guest accounts.
Handle reservations in accordance with company and brand standards.
Contribute innovative ideas for department and hotel enhancement.
Maintain equipment safety and adhere to company guidelines and risk assessments.
Address customer queries or concerns with professionalism and efficiency.
Provide support to guests with inquiries, luggage, and booking services when needed.
Foster positive working relationships with colleagues across the department and hotel.

Qualifications:

Previous experience in a hospitality or customer service role preferred.
Strong communication and interpersonal skills.
Ability to multitask and prioritise tasks in a fast-paced environment.
Proficiency in handling cash and credit transactions.
Knowledge of reservation systems is advantageous.
Commitment to delivering outstanding guest experiences.

Troo Benefits

Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the IHG portfolio. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.

Quick apply

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I want to receive the latest job alerts for hotel & accommodations guest services staff in marlow, bkm

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