Job Role: Care Coordinator
Office Location: Somerton, Somerset, TA11 6SB
22.5 Hours Per Week (Hours can be increased for the right candidate)
Full UK Driving Licence Required
Love working in care, but ready for a better work-life balance?
If you're an experienced care professional who's looking for a friendly team where your work-life balance is respected, we'd love to hear from you!
Join our team and enjoy set shifts with no on-call responsibilities outside your working hours. When your shift ends, your time is your own.
About Us
BooCare is a family-run domiciliary care provider led by a Nurse Consultant. We believe that care truly matters, and our mission is to help people remain safe, independent, and comfortable in their own homes for as long as possible.
We proudly support individuals across:
- Somerton
- Langport
- Curry Rivel
- Street
- Surrounding Villages
We are passionate about delivering person-centred care that is tailored to every individual's needs while building meaningful relationships with service users and their families.
The Role
This is a 22.5 Hour Role (3 Days Per Week), working a mixture of shifts and alternate weekends.
Shift Patterns:
Early Shift: 07:00 – 15:00
Late Shift: 14:00 – 22:00
The role is primarily office-based; however, there may be occasions when you'll provide support in the community to cover staff absence or carry out quality and review visits.
You will also complete approximately 5 hours of direct care each week within your planned shifts, which can be used flexibly for:
✅ Service user reviews
✅ Supporting care staff
✅ Shadow shifts
✅ Quality assurance visits
✅ Building relationships with service users
You'll work closely alongside fellow Care Coordinators and Office Managers to ensure the highest standards of care are maintained.
Key Responsibilities
Service User Management
- Ensure all service users receive safe, effective, and person-centred care in accordance with their care plans.
- Conduct initial assessments, reviews, and reassessments of care needs.
- Develop, implement, and update care plans and risk assessments.
- Build positive relationships with service users, families, and healthcare professionals.
- Respond promptly to concerns, complaints, incidents, and safeguarding matters.
- Monitor service quality through regular reviews and service user feedback.
Staff Management
- Supervise, support, and retain care staff.
- Carrying out the first visit with new service users and providing information to staff on their care plan and needs.
- Providing a ‘shadow’ system with staff on the first visit to a new service user.
- Conduct staff inductions, supervision meetings, appraisals, and performance reviews.
- Ensure staff receive appropriate training and ongoing professional development.
- Manage staff attendance and sickness absence.
- Provide guidance and support to staff in handling complex care situations.
- Promote a positive working culture focused on teamwork, respect, and continuous improvement.
Operational Management
- Oversee daily operations and ensure care visits are delivered safely and efficiently.
- Manage emergency situations, staffing shortages, and service disruptions.
- Ensure accurate and timely record keeping and documentation.
- Monitor care delivery and address any issues affecting service quality.
- Coordinate with healthcare professionals, local authorities, and external agencies when required.
- Support business growth by maintaining high standards of service delivery.
Compliance and Quality Assurance
- Ensure compliance with CQC regulations, company policies, and relevant legislation.
- Maintain safeguarding procedures and promote best practice.
- Conduct audits, spot checks, and quality monitoring activities.
- Investigate incidents and implement corrective actions where necessary.
- Ensure confidentiality and data protection requirements are met at all times.
- Support preparation for inspections and regulatory reviews.
Health and Safety
- Promote a safe working environment for staff and service users.
- Ensure risk assessments are completed and reviewed regularly.
- Monitor health and safety compliance across all areas of service delivery.
- Respond appropriately to accidents, incidents, and emergencies.
✅What We're Looking For
Essential Requirements
- Minimum of 3 Years experience in domiciliary care, health and social care management, or a similar leadership role.
- Minimum of Level 3 Qualification in Health and Social Care.
- Strong understanding of person-centred care principles.
- Knowledge of CQC standards, safeguarding procedures, and relevant legislation.
- Excellent leadership, communication, and organisational skills.
- Ability to manage multiple priorities and respond effectively to daily operational challenges.
- Experience in staff supervision and performance management.
- Good IT and administrative skills.
- Full UK driving licence and access to a vehicle.
- All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check.
Desirable Requirements
- Experience in leadership roles in domiciliary care
- Level 4 Diploma in Health and Social Care
- Knowledge of care management and care planning systems.
Key Skills
- Leadership and team management
- Problem-solving and decision-making
- Communication and interpersonal skills
- Time management and organisation
- Conflict resolution
- Care planning and assessment
- Quality assurance and compliance management
Pay Rates
£14.00 per hour – Monday to Friday
£14.75 per hour – Saturday & Sunday
£23.00 per hour – Bank Holidays
Mileage paid at 45p per mile for travel undertaken during your shift.
Benefits
✅ Free DBS (This must be reimbursed to the company if you leave your role within three months)
✅ Free Uniform Tunics
✅ Company Pension Scheme
✅ On-Site Parking
✅ Ongoing Training & Development Opportunities
✅ Support with Further Qualifications
✅ Career Progression Opportunities
✅ Access To Company Car During Shift
✅ Friendly & Supportive Management Team
✅ Staff Well-Being Service
✅ Supportive Working Environment
✅ Opportunity to Make a Real Difference Every Day
Additional Information
- Six-month probation period
- Annual leave year runs from 1 April – 31 March. 28 Days Annual Leave (Pro Rata)
Equal Opportunities
BooCare Domiciliary Care Agency is committed to promoting equality, diversity, and inclusion and welcomes applications from all suitably qualified candidates.
Join the BooCare Family!
If you're passionate about delivering exceptional care and want to be part of a supportive, growing team, we'd love to hear from you.
- Call us on 01458 551674
- Apply via Indeed or send us a message for more information.
Come and help us make a difference in our community, one person at a time.
Closing Date: 27/08/2026.
Pay: From £14.00 per hour
Benefits:
Application question(s):
- Do you have a Level 3 Qualification In Health and Social Care?
- Briefly describe your qualifications for the position including skills, abilities, and work experience.
- Please provide a contact number and email address for us to contact you regarding your application.
- Please confirm you are happy to work a mixture of shifts (Early and Late) and alternate weekends.
- Do you have a minimum of 3 Years Experience in care?
Licence/Certification:
- Full UK Driving Licence (required)
Work Location: In person
