Care executive Work, Jobs in Martock, Som (with Salaries)

Consumer Care Executive
ADM —Lopen
- Sales
- Customer service
- Maintenance
Trainee Sales Executive
Custom Labels Ltd —Bridgwater
- £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
11d
Trainee Chef
The Lamb —Axbridge
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Registered Care Manager
Alina Homecare —Yeovil
- Full-time
- Business development
- IT
- Leadership
- Annual leave
Quick apply
Enabling Support Worker - Burnham on Sea, Somerset - £12.95 per hour
Shaftesbury —Burnham-on-Sea
- £12.95 an hour
- Annual leave
- Employee assistance programme
3d
Assistant Company Secretary
Paragon Banking Group —Street
- Part-time
- Hybrid work
- Organisational skills
- Financial services
- Annual leave
- Employee assistance programme
Sales Executive
Places for People —Gillingham
- Up to £30,000 a year
- Weekend availability
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee discount
11d
Sous Chef
The Lamb —Axbridge
- £30,000 - £35,000 a year
- Part-time
- Bar
- Employee assistance programme
- Employee discount
Quick apply
Patient Services Administrator
Atrium Health Centre —Dorchester
- From £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
4d
Research and Development Manager
Somerset NHS Foundation Trust —Taunton
- £57,528 - £64,750 a year
- Full-time
- Project management
- Team management
- No degree
- Annual leave
- Employee discount
3d
Senior Lawyer - Adult Social Care
Somerset Council —Taunton
- £49,282 - £54,000 a year
- Full-time
- Hybrid work
- Supervising experience
- IT
- Communication skills
- Relocation assistance
- Annual leave
Senior Lawyer - CSC
Somerset Council —Taunton
- £49,282 - £54,000 a year
- Full-time
- Hybrid work
- Supervising experience
- IT
- Communication skills
- Relocation assistance
- Annual leave
Lawyer - Childcare
Somerset Council —Taunton
- £41,771 - £46,142 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Relocation assistance
- Annual leave
Early Years Practitioner (maternity leave)
Lympsham C of E Academy and Preschool —Weston-super-Mare
- Up to £25,185 a year
- Part-time
- Childcare
- Communication skills
- School
- Free parking
- Bereavement leave
Quick apply
Team Leader (Lawyer) - Adults Social Care
Somerset Council —Taunton
- £49,282 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Supervising experience
- Mentoring
- Relocation assistance
- Annual leave
Team Leader (Lawyer) - Children's Social Care
Somerset Council —Taunton
- £49,282 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Supervising experience
- Mentoring
- Relocation assistance
- Annual leave
Community Group Organiser
Age UK Bath & North East Somerset —Radstock
- £14.33 an hour
- Part-time
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Activities Coordinator - Part Time
Country Court —Warminster
- £12.71 an hour
- Weekend availability
- Annual leave
- Referral programme
Quick apply
12d
Activities Coordinator
Country Court —Dorchester
- £12.71 an hour
- Weekend availability
- Annual leave
- Referral programme
Quick apply
4d
Residential Conveyancer
Risdons Solicitors —Taunton
- Full-time
- Microsoft Office
- Travel
- Communication skills
- Annual leave
- Referral programme

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care executive jobs near martock, som

Consumer Care Executive

ADM -
Lopen

Apply Now

Job details

Qualifications

Sales
Customer service
Maintenance
Complaint handling
Root cause analysis
Communication skills

Full job description

The B2C Consumer Experience Executive is responsible for delivering a high-quality experience to consumers across all contact channels, while acting as the voice of the consumer within the organisation. The role manages enquiries, complaints, and feedback, and partners closely with internal teams to resolve issues, identify trends, and drive continuous improvement across products, service, and processes.
This role can be based in London or Somerset.

Main Responsibilities:
Consumer Support & Case Management

Manage consumer enquiries, feedback, and complaints across multiple channels (phone, email, social media, webforms, third-party platforms & distributors)
Provide timely, empathetic, and accurate responses in line with service level agreements (SLAs)
Investigate and resolve complex cases, including product quality, delivery issues, and service concerns
Escalate critical or high-risk cases in accordance with internal protocols

Complaint Handling & Quality Interface

Liaise with Quality, Supply Chain, Manufacturing, and Regulatory teams to investigate product-related complaints
Ensure accurate documentation of complaints, samples, and corrective actions
Support root cause analysis and contribute to corrective and preventative actions (CAPA)
Maintain compliance with food safety, product safety, and regulatory requirements

Consumer Insights & Reporting

Capture and analyse consumer feedback to identify recurring issues, emerging risks, and improvement opportunities
Prepare regular reports and dashboards on complaint trends, service performance, and consumer sentiment
Share insights with relevant stakeholders to inform decision-making across the business

Continuous Improvement

Identify opportunities to improve consumer journeys, service processes, and response quality
Contribute to the development and maintenance of knowledge bases, FAQs, and standard operating procedures
Support system improvements (CRM tools, case management systems, reporting tools)

Brand Advocacy

Represent the brand consistently and professionally in all consumer interactions
Act as an internal advocate for the consumer, ensuring consumer perspectives are considered in business decisions

Key Relationships
Internal: Quality, Regulatory, Operations, Marketing & Digital, Sales
External: Consumers, agencies

Skills & Abilities:

Technical & Professional Skills
Strong customer service and complaint-handling skills
Experience using CRM or case management systems
Ability to analyse data and identify trends
Clear written and verbal communication skills
High attention to detail and documentation accuracy

Behavioural Capabilities

Empathy and resilience when handling sensitive or emotional consumer interactions
Strong problem-solving and investigation skills
Ability to manage multiple cases and priorities simultaneously
Confidence to challenge and escalate when appropriate
Collaborative mindset with the ability to work cross-functionally

Education & Experience:

Experience in a consumer services, customer care, or customer experience role (FMCG, retail, or regulated environment preferred)
Exposure to complaint handling, quality investigations, or regulated products (food, beverage, personal care, household goods) is advantageous
Tertiary qualification in business, communications, science, or a related field is desirable but not essential

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

109210BR

Ref ID

#LI-DNI

Apply Now

Refine Your Search

care executive jobs in martock, som

Consumer Care Executive

Trainee Sales Executive

Trainee Chef

Registered Care Manager

Enabling Support Worker - Burnham on Sea, Somerset - £12.95 per hour

Assistant Company Secretary

Sales Executive

Sous Chef

Patient Services Administrator

Research and Development Manager

Senior Lawyer - Adult Social Care

Senior Lawyer - CSC

Lawyer - Childcare

Early Years Practitioner (maternity leave)

Team Leader (Lawyer) - Adults Social Care

Team Leader (Lawyer) - Children's Social Care

Community Group Organiser

Activities Coordinator - Part Time

Activities Coordinator

Residential Conveyancer

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