Debt relief & collection occupations Work, Jobs in Matching, Ess (with Salaries)

Investigations & Collections Officer
Dukes Bailiffs Limited —London
- From £28,900 a year
- Full-time
- Customer service
- No experience needed
- Driving
- Health & wellbeing programme
- Flexitime
Quick apply
Field Collections Agent
Orbit Credit Services —Enfield
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
13d
Debt Collection Agent
RSM UK —Brentwood
- Full-time
- Hybrid work
- Communication skills
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Financial services
- Communication skills
- Negotiation
- Annual leave
10d
Collections Agent (Part Time)
Onmo —London
- £33,000 a year
- Part-time
- Remote
- CRM software
- Customer service
- Negotiation
Housing Income Officer - Multiple
L&Q —London
- £34,381 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Field Agent / Warrant Officer - 3 Month Fixed Term Contract
Resolvecall —Ilford
- £2,346 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
Senior Housing Income Officer
L&Q —London
- £37,451 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
5d
Payment Support Officer - Mortgage collections
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
Quick apply
Property Administration Credit Controller
Day and Bell Surveyors Limited —London
- £35,000 - £40,000 a year
- Full-time
- ERP systems
- English
- Microsoft Office
Quick apply
Credit & Collections Analyst
Drew Marine —London
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Annual leave
- Life insurance
Quick apply
7d
Housing Income Manager
L&Q —London
- £48,691 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
5d
Senior Strategy & Analytics Manager - Collections and Recoveries
Raylo —London
- £180,000 a year
- Hybrid work
- English
- SQL
- Analysis skills
Quick apply
Complaints & Arrears Executive
Hometree Finance —London
- £32,000 - £40,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Recovery Officer
Chelmsford City Council —Chelmsford
- £30,045 - £32,604 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Tax experience
22h
Credit Controller - Open Market
AXIS Insurance —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- IT
- Annual leave
Danish Speaking - Bank Collections Officer in Malta - Sales Exp. Required
Next Job Abroad —London
- Full-time
- Remote
- CRM software
- Sales
- Customer service
- Paid training
- Relocation assistance
Quick apply
Income and Recovery Recovery Officer - Fixed Term Contract
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Presentation skills
- Annual leave
- Flexitime
4d
Council Tax Revenue Officer
London Borough of Barking and Dagenham —London
- English
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
10d

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Investigations & Collections Officer

Dukes Bailiffs Limited -
London

Quick apply

Job details

Permanent | Full-time
From £28,900 a year

Benefits

Health & wellbeing programme
Company car
Flexitime
Company pension
Company events
Employee discount
Referral programme
Sick pay

Qualifications

Driving Licence
Customer service
No experience needed
Driving
IT
Communication skills
Negotiation

Full job description

Overview

Dukes is an award-winning Enforcement company centrally located in Stone, Staffordshire. Our clients are largely local authorities for whom we collect unpaid council tax debt, business rates and more. We’re a family-run company with roughly 95 employees located across England and Wales.

As an Investigations & Collections Officer you will be responsible for supporting enforcement and recovery activity by conducting detailed in-person investigations into debtor circumstances and proactively managing collections through negotiation and support.

Due to the growth of the business, we are looking for a driven, proactive and hardworking Investigations & Collections Officer to join our team in London.

Salary: £28,900 basic salary with a lucrative monthly commission scheme, meaning your earnings are uncapped. (We pay fees on a pro-rata basis).

Location: London.

Contract: Permanent

Working Hours: 37.5 hours per week, flexible working arrangements between the hours of 6am and 9pm Monday to Saturday, working at least one late shift (working up to 9pm) per week.

Working a total of 37.5 hours per week.

Key Responsibilities

Key responsibilities will include:

Travelling to various addresses across your local area with the aim of engaging with debtors and investigating ability and/or propensity to pay
Identifying the financial circumstances of a debtor by capturing key income details. This may require assisting debtors to complete income and expenditure forms and questionnaires
Where possible, requesting payment in full (PIF) or agreeing an affordable repayment arrangement to help debtors resolve their debt
Identifying and assessing vulnerability and signposting to support services where required
Liaising with office-based colleagues regarding active cases
Where further assistance or progression of the case is required, liaising with Certificated Enforcement Agents who will be able to attend the property and take enforcement action, where necessary
Compiling short reports about your visit, along with completing any necessary paperwork
Overseeing payments received for cases allocated to you: handling cash payments, managing receipts and other required documentation
Gaining intelligence on an area demographic or debtor’s situation that we can report back to the Client to assist them with their own reporting and casework
Striving for continuous improvement and reporting to management about ways we can improve our offering or our operational efficiencies

You will be required to maintain strict client confidentiality and comply with Data Protection legislation and, where appropriate, the Freedom of Information Act.

You must always act within the law, including all relevant legislation and observe all Health & Safety requirements in carrying out enforcement.

At all times, you must abide by Dukes’ standards and be aware of the Level 2 Taking Control of Goods National Standards.

Key Skills & Experience

Experience

No experience is required as full training will be provided.
You will be IT literate
You have proven customer service experience
You hold a full, clean UK Driving Licence

Skills / attributes

Expert listening and effective communication skills (written and verbal)
Resilient – this role can be challenging but you know how to bounce back from adversity
You are self-motivated and driven to achieve targets
You are assertive, compassionate and reliable
You display strong negotiation skills
You have a desire to help others and you take pride in demonstrating exceptional customer service.
You show a positive and friendly attitude and have strong team player skills
You have a keen attention to detail and the ability to multitask, learn fast and adapt to change

Our Values and Ethos

‘Family CREST’ are the values we live by. We build our business plans and strategy around them and they feed into every decision we make; big or small:

Family
Conscience
Respect
Excellence
Service
Trust

Benefits

25 days holiday per year, plus bank holidays
Shifts that offer flexibility and time to do the things that are important to you outside work
Mandatory office shut-down between Christmas and New Year to switch off and enjoy the festive season.
A certified Great Place to Work® 2025
Mental Health Champions and free counselling available to support your wellbeing
Pension scheme, career development, long service awards and annual company awards
Regular social events
Employee Benefits Platform offering hundreds of discounts and offers
Complete office shutdown between Christmas and New Year
Clear grading structure and promotional opportunities available
Use of company vehicle for private use

Job Types: Full-time, Permanent

Pay: From £28,900.00 per year

Benefits:

Company car
Company events
Company pension
Flexitime
Health & wellbeing programme
Referral programme
Sick pay

Application question(s):

Do you have any active IVA's or unpaid outstanding debts?

Licence/Certification:

Driving Licence (preferred)

Work Location: On the road

Quick apply

Refine Your Search

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Housing Income Officer - Multiple

Field Agent / Warrant Officer - 3 Month Fixed Term Contract

Customer Operations Agent (Collections)

Senior Housing Income Officer

Payment Support Officer - Mortgage collections

Property Administration Credit Controller

Credit & Collections Analyst

Housing Income Manager

Senior Strategy & Analytics Manager - Collections and Recoveries

Complaints & Arrears Executive

Recovery Officer

Credit Controller - Open Market

Danish Speaking - Bank Collections Officer in Malta - Sales Exp. Required

Income and Recovery Recovery Officer - Fixed Term Contract

Council Tax Revenue Officer

I want to receive the latest job alerts for debt relief & collection occupations in matching, ess

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