Customer service manager Work, Jobs in Matlock, Dby (with Salaries)

Assistant Customer Service Manager
Lawtech Group —Nottingham
- £37,000 - £50,000 a month
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1h
Business Development Manager
Hutchinson's PVC Solutions —Chesterfield
- £40,000 - £60,000 a year
- Full-time
- CRM software
- Business development
- Driving
Quick apply
9d
Office Manager
GR groundwork’s & building services Ltd —Chesterfield
- £13 - £16 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Sales Manager - Used Cars
Perrys Motor Sales Ltd —Chesterfield
- £40,000 a year
- Full-time
- Sales
- Employee discount
Customer Service Manager/ property manager/ manager
A&Z consultants Managment services Ltd —Nottingham
- £32,000 - £42,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
1d
Centre Manager
BCA —Nottingham
- £60,000 - £70,000 a year
- Monday to Friday
- Continuous improvement
- Travel
- IT
- Employee assistance programme
- Employee discount
Quick apply
Customer Delivery Manager
Computacenter —Sheffield
- Analysis skills
- IT
- Leadership
13d
Duty Shift Manager (Days) - Derbion
Savills Management Resources —Derby
- £41,080 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Customer Relationship Manager
DHL —Derby
- Communication skills
13d
Shift Manager
The VanillaCo —Chesterfield
- Part-time
- Hospitality
- Management
- Supervising experience
- Free parking
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Chesterfield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
7d
Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
2d
Shift Manager/Supervisor
The VanillaCo —Chesterfield
- Full-time
- Hospitality
- Management
- Supervising experience
- Free parking
Quick apply
5d
Head of B2C Sales
UniHomes —Sheffield
- £50,000 - £75,000 a year
- Weekend availability
- Leadership
- Employee discount
- Referral programme
Quick apply
Administration Manager
Bell Cornwall Recruitment —Nottingham
- £40,000 - £45,000 a year
- Hybrid work
- Management
- Leadership
- Communication skills
12d
Senior Sales Executive / Sales Manager
Hutchinson's PVC Solutions —Chesterfield
- £40,000 - £62,500 a year
- Full-time
- CRM software
- Sales
- Driving
Quick apply
3d
Counter Manager - Chesterfield
Benefit Cosmetics UK —Chesterfield
- Part-time
- Management
- Sales
- Team management
- Annual leave
- Referral programme
3d
Sales Manager
Furniture Village —Nottingham
- £48,500 - £58,200 a year
- Full-time
- Employee discount
Quick apply
Assistant Manager - Mansfield
BoyleSports —Mansfield
- £13.20 an hour
Quick apply
Team Leader
Card Factory —Nottingham
- £13 an hour
- Leadership

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Assistant Customer Service Manager

Lawtech Group -
Nottingham

Quick apply

Job details

£37,000 - £50,000 a month
1 hour ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Presentation skills
Team management
SharePoint
IT
NVQ
Construction
Microsoft Outlook Calendar

Full job description

Role Overview:

Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout London and the wider Southeast.

Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company.

Your key responsibilities as an Assistant Customer Service Manager are:

Support the Head of Customer Services in day-to-day functions and act on their behalf in their absence.
Assist Head of Customer Services to manage, provide support and motivate to our Senior RLO's and RLO's, ensuring that assigned tasks are completed in an orderly and effective manner.
Liaising with Project Managers to ensure identification, management and resolution of all customer issues.
Provision of outstanding and closed Customer Service issues to the Customer Service Manager monthly.

Role Responsibilities

Assist Head of Customer Services in hiring staff in their department.
Assist with the monitoring performance of Senior RLO's and RLOs
Assist Head of Customer Services with Senior RLO's and RLO's probation reviews and annual PDR's.
Assist to address grievances made by the Customer Service team.
Attend sites to assist Senior RLO's and RLO, as well as delivery team ensuring all the members of the team are well-versed with the principles of customer service and provide training as required.
Provide updates toHead of Customer Services regarding site visits and any actions issued to individuals or the Customer Service team.
Develop working relationships with our client and resident representatives to reduce duplication and ensure consistency of information and approach around management of all customer service and delivery issues.
Work closely with Project and Contracts Managers to ensure project, client and customer issues are managed together and resolved in a timely fashion considering our complaints processes and procedures.
Support Senior RLO's and RLO's to close out complaints at stage 1, escalating resident issues to Customer Service Manager as required.
Assist with management of in-house Customer Service system including site record templates, local documentation, and communication plans.
Deliver/support the delivery of customer service presentations to residents prior to and during projects.
Provide information to assist Customer Service Manager with monthly reports as required.
Provide suggestions to the manager n improving customer service.
Review draft communication, amend/approve prior to its issue to our client for their acceptance.
Monitor and regularly check documentation on site for Right to Work, ensuring that everything is in order. Any issues should be raised with Project Manager to address and highlighted to Customer Service Manager for escalation as required.
Monitor and analyse KPIs on sites, ensuring that lessons learned process is followed.
In the absence of the Customer Service Manager provide Customer Service report for discussion during monthly board meetings.

Competencies

NVQ Customer Care Level 3 or equivalent experience gained through work experience.
Experienced in managing a team, ideally within social housing / construction sector.
Excellent customer handling skills and managing resident expectations.
Ability to resolve disputes.
Presentation skills.
DBS check (standard).
Experience in managing a team is beneficial
Dealing with customers/resident's face to face
Able to motivate and lead by example
Confident dealing with complaints and following processes and procedures
Must be able to commute to Portsmouth, Southampton, Bournemouth, Bristol due to the nature of the role.
Construction experience required

General IT:

Advanced user MS Excel.
Competent user MS Word, MS PowerPoint, Microsoft Outlook email and calendars.
Competent user of in-house software including probe and SharePoint

Quick apply

Refine Your Search

customer service manager jobs in matlock, dby

Assistant Customer Service Manager

Business Development Manager

Office Manager

Sales Manager - Used Cars

Customer Service Manager/ property manager/ manager

Centre Manager

Customer Delivery Manager

Duty Shift Manager (Days) - Derbion

Customer Relationship Manager

Shift Manager

Area Manager, Customer Fulfillment

Head of Service Delivery

Shift Manager/Supervisor

Head of B2C Sales

Administration Manager

Senior Sales Executive / Sales Manager

Counter Manager - Chesterfield

Sales Manager

Assistant Manager - Mansfield

Team Leader

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