Service delivery manager Work, Jobs in Medway, Ken (with Salaries)

Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Delivery Driver (Relief)
Milk & More —Basildon
- £34,264.52 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Youth Justice Practice Manager
Medway Council —Chatham
- £45,795 a year
- Annual leave
- Employee discount
1d
On-Site Manager (Amazon Delivery Operation)
Malakh Logistics Limited —Aylesford
- £155 a day
- Part-time
- Management
- Customer service
- Driving
- Free parking
Quick apply
2d
Service Delivery Manager - (PA2025Q3JB143)
SS&C Technologies —Basildon
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
1d
Delivery Manager
Selco —Rochester
- £15.20 an hour
- Full-time
- Employee assistance programme
- Employee discount
9d
Shop Manager (Haus of Condiments)
Condimaniac —Rochester
- £30,000 a year
- Full-time
- Bar
- Sales
- Customer service
- Employee discount
Quick apply
5d
Centre Coordinator & DDSL
TCHC Group —Strood
- £27,999 - £28,000 a year
- Monday to Friday
- First Aid Certification
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Train Service Manager
c2c Railways —Upminster
- £58,332 - £64,814 a year
- Full-time
- English
Quick apply
1d
Night Manager
Morrisons —Strood
- Night shift
- Hospitality
- Team management
- Employee discount
Quick apply
Junior Communications Officer
Medway Council —Chatham
- £32,378 a year
- No degree
- Time management
Delivery Manager
Royal Borough of Greenwich —London
- £49,056 - £52,194 a year
- Full-time
- Mentoring
- In-person
- Annual leave
- Employee discount
3d
Regional Operations Service Manager
Primech Building Services —Gillingham
- Full-time
- Management
- Maintenance
- Project management
Quick apply
Team Member - Express
Pizza Hut —West Thurrock
- Communication skills
Quick apply
1d
Field Service Project Manager
Technical Safety Services —Rochester
- £32,794 - £43,725 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Manager Upholstery
DFS —Maidstone
- £34,675 a year
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Social Media Manager
Gateway Group —Southend-on-Sea
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Travel
- Annual leave
- Referral programme
Quick apply
3d
Customer Experience Manager
First Fence —Canvey Island
- £42,000 - £47,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
11d
Deputy Manager
Bithoms Support Services Ltd —Rochester
- £38,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
Facilities Helpdesk Administrator
Oakwood Construction Services —Maidstone
- £24,000 - £28,500 a year
- Full-time
- Maintenance
- English
- Microsoft Office
Quick apply
9d

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Service Delivery Manager

WallStreetDocs
London

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
Change management
ITIL
Organisational skills
Financial services
Root cause analysis
Communication skills

Full job description

Role Overview

We are looking for an experienced Service Delivery Manager to own end‑to‑end service delivery for our customers within a fast‑paced fintech environment.

You will be responsible for leading service operations, acting as a senior escalation point for customers, coaching Service Analysts, and driving operational excellence across Incident, Problem and Change Management. The role works closely with the Head of Service Management and cross‑functional teams to optimise service performance, improve ways of working, and ensure we consistently meet customer SLAs.

This role requires strong customer engagement, calm leadership during high‑pressure incidents, and a proactive mindset focused on continuous service improvement.

Key Responsibilities

Act as the primary escalation point for customers across incidents, service requests and operational issues, ensuring timely resolution and clear accountability.
Lead Major Incidents end‑to‑end, coordinating internal teams and third‑party providers through to resolution.
Own customer communications during incidents, providing clear, accurate and timely updates to maintain confidence and transparency.
Coach, mentor and support Service Analysts, improving investigation quality, incident ownership and customer communication standards.
Ensure consistent application of Incident, Problem and Change Management processes in line with ITIL best practices.
Lead Root Cause Analysis (RCA) activities, ensuring corrective and preventative actions are clearly defined, owned and driven through to completion.
Support and coordinate Change activities, including risk assessment, internal alignment and customer notifications.
Work closely with the Head of Service Management to optimise service processes, tooling and operational maturity.
Drive continuous improvement initiatives by analysing incident trends, service data and customer feedback.
Ensure service teams fully understand customer SLAs and operational commitments and actively manage adherence to those SLAs.
Monitor service performance, proactively identify risks to service levels and implement mitigation actions.
Conduct regular Service Review Meetings with customers, covering incidents, service performance, trends and improvement plans.
Build strong, trusted relationships with customer stakeholders and act as a key service partner.

Essential Requirements

Proven experience in a Service Delivery Manager or senior service operations role within software, SaaS or managed services environments.
Strong working knowledge of ITIL processes, including Incident, Problem and Change Management (certification preferred).
Demonstrated experience leading Major Incidents and managing executive‑level and customer escalations.
Strong customer communication and stakeholder management skills, including running Service Review Meetings.
Experience coaching and developing service or support teams.
Ability to work calmly and decisively under pressure in high‑impact situations.

Desirable

Experience in fintech or financial services environments.
Exposure to global service operations and working across regions and time zones.
Experience working with third‑party vendors and external service providers.
Strong data and reporting mindset, with experience using service metrics to drive improvement.

WSD is an employer that values diversity. We highly encourage applications from appropriately qualified and eligible candidates irrespective of age, race, religion, national origin, gender, sexual orientation, gender identity and/or expression, veteran status, disability, or any other status protected by applicable law.

Apply Now

Refine Your Search

service delivery manager jobs in medway, ken

Service Delivery Manager

Delivery Driver (Relief)

Youth Justice Practice Manager

On-Site Manager (Amazon Delivery Operation)

Service Delivery Manager - (PA2025Q3JB143)

Delivery Manager

Shop Manager (Haus of Condiments)

Centre Coordinator & DDSL

Train Service Manager

Night Manager

Junior Communications Officer

Delivery Manager

Regional Operations Service Manager

Team Member - Express

Field Service Project Manager

Service Manager Upholstery

Social Media Manager

Customer Experience Manager

Deputy Manager

Facilities Helpdesk Administrator

I want to receive the latest job alerts for service delivery manager in medway, ken

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