Customer success specialist Work, Jobs in Mendip, Som (with Salaries)

Document Control/Scanning Team Lead
Xerox —Yeovil
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Customer Success Specialist
Furniturebox UK —Warminster
- £27,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Work from home
- Employee assistance programme
Quick apply
Analytical Marketing Manager
Virginia Hayward Ltd —Shaftesbury
- £55,000 - £60,000 a year
- Full-time
- Merchandising
- In-person
- Free parking
- Employee discount
Quick apply
Technical Administrator
Nonwovenn Limited —Bridgwater
- £35,000 a year
- Part-time
- Data analysis skills
- Laboratory experience
- Analysis skills
- Free parking
- Annual leave
Quick apply
Project Coordinator
Ecosurety —Bristol
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Annual leave
- Life insurance
Quick apply
10d
Records Administrator
Osborne Clarke —Bristol
- Monday to Friday
- Microsoft Word
- Analysis skills
- Continuous improvement
Resolution & Improvement Manager
Teleperformance —Bristol
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Work from home
9d
Team Leader
HM Courts & Tribunal Service —Bristol
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
12d
Talent Acquisition Business Partner (Wealth Management)
Titan Wealth Holdings —Bristol
- £5 - £10 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Customer Service Representative
Cencora —Castle Cary
- Full-time
- Writing skills
- Analysis skills
- Mentoring
Customer Service Representative
Reconomy Connect —Bristol
- Full-time
- Microsoft Word
- Computer literacy
- In-person
- Store discount
- Employee assistance programme
11d
Product Development Admin Assistant
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Organisational skills
- Work from home
- Employee discount
Quick apply
Customer Solutions Specialist
DeterTech —Yeovil
- £33,000 - £38,000 a year
- Full-time
- Continuous improvement
- Communication skills
2d
Customer Retention & Upsell Specialist
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- Full-time
- CRM software
- Organisational skills
- In-person
Quick apply
Sales & Customer Service Administrator
Charles Endirect Limited —Wincanton
- £13.45 - £14.03 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Free parking
- Sick pay
Quick apply
Delivery Manager
HM Courts & Tribunal Service —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
9d
Member Services Pension Officers x 2
Bath and North East Somerset Council —Keynsham
- £17.85 - £19.32 an hour
- Data analysis skills
- Computer skills
- Communication skills
6d
Contract Paralegal - Financial Litigation
TLT —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills

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Document Control/Scanning Team Lead

Xerox -
Yeovil

Apply Now

Job details

Full-time

Qualifications

Project quality assurance reviews
Document control
Project quality assurance
Mentoring junior staff
Filing
Supervising experience
Quality assurance
Continuous improvement
Team management
Mentoring
Data entry
Organisational skills
Document control software
Management reporting
Professional development mentoring
Document management
Document management systems
Leadership
Communication skills
Internal quality assurance

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose of the Role

To lead and support the day-to-day operation of the team, ensuring workloads are effectively planned and prioritised, quality standards are maintained, client requirements are met, and all activities are completed in accordance with regulatory, contractual, and organisational standards. The role provides operational support, coaching, quality assurance, reporting, and coordination activities across document management and archival processes.

Key Responsibilities

Team Leadership & Coordination

Schedule, prioritise and allocate workloads across the team to ensure deadlines and service levels are achieved.
Act as the first point of contact for team members, providing guidance and support on daily operational matters.
Monitor team performance and productivity, providing ongoing support where required.
Conduct quarterly one-to-one performance reviews with team members.
Facilitate and lead weekly team meetings.
Support the onboarding and development of new starters through one-to-one training and mentoring.
Provide weekly updates and reporting to management on team activities, performance, and key metrics.

Quality Assurance & Continuous Improvement

Perform quality assurance spot checks and quality reviews across current projects.
Record and monitor quality assurance findings and customer returns.
Review client feedback, investigate issues, and allocate corrective actions as appropriate.
Support continuous improvement initiatives to enhance quality, efficiency, and customer satisfaction.
Maintain audit trails in accordance with client requirements and contractual obligations.

Document & Data Management

Edit and create PDF documents for use within SAP DMS and DocuShare systems.
Support the onboarding and implementation of new document types into archive and document management systems.
Consolidate project files and data for monthly statistical review reporting.
Update, maintain, and review productivity trackers to ensure accurate performance reporting.
Perform accurate data entry activities while maintaining high levels of data integrity.

Systems & Project Support

Coordinate User Acceptance Testing (UAT) activities in collaboration with Digital Specialists and Technical Advisors.
Support document control and archival projects as required.
Assist with process improvements and system enhancements relating to document management activities.

Compliance & Governance

Ensure compliance with ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations) requirements.
Adhere to all company policies, procedures, and client-specific requirements.
Maintain confidentiality of sensitive company, customer, and project information.
Ensure all activities are completed in accordance with quality standards, regulatory requirements, and audit expectations.

Key Skills & Experience

Experience in document control, records management, administration, or team coordination.
Strong organisational and workload management skills.
Experience supervising, supporting, or mentoring team members.
Excellent attention to detail and commitment to quality.
Experience conducting quality assurance reviews and audits.
Proficient in data entry and maintaining data accuracy.
Strong communication and interpersonal skills.
Ability to work to strict deadlines and manage competing priorities.
Experience using document management systems, SAP DMS, DocuShare, or similar platforms is desirable.
Understanding of ITAR, EAR, or regulated working environments is advantageous.

Key Competencies

Leadership and team support
Planning and organisation
Quality focus
Problem-solving and decision-making
Data integrity and accuracy
Customer focus
Accountability
Confidentiality and professionalism
Continuous improvement mindset
Effective communication

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Refine Your Search

customer success specialist jobs in mendip, som

Document Control/Scanning Team Lead

Manager of Dedicated Implementations - EMEA

Customer Success Specialist

Analytical Marketing Manager

Technical Administrator

Project Coordinator

Records Administrator

Resolution & Improvement Manager

Team Leader

Talent Acquisition Business Partner (Wealth Management)

Customer Experience Manager

Customer Service Representative

Customer Service Representative

Product Development Admin Assistant

Customer Solutions Specialist

Customer Retention & Upsell Specialist

Sales & Customer Service Administrator

Delivery Manager

Member Services Pension Officers x 2

Contract Paralegal - Financial Litigation

I want to receive the latest job alerts for customer success specialist in mendip, som

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