Complaints manager Work, Jobs in Merry Hill, Wmd (with Salaries)

Customer Service Contact Centre Manager
City of Wolverhampton Council —Wolverhampton
- £52,413 - £56,730 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
2d
Quality and Compliance Assurance Officer (Part-Time)
Para Group —Willenhall
- £40,000 a year
- Part-time
- Bachelor's degree
- In-person
- Communication skills
- Free parking
Quick apply
Independent Living Advisor
People Places Lives Ltd. —Dudley
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Supervisor/Assistant Manager
CHILLINGTON PLAYBARN LIMITED —Stafford
- £14.20 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Safeguarding Manager and Designated Safeguarding Officer
English Schools' Football Association —Stafford
- £28,000 - £32,000 a year
- Full-time
- English
- Microsoft Office
- Working with children
- Free parking
- Work from home
Quick apply
10d
Operational Contract Manager - West Midlands Region
Ministry of Justice —Birmingham
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Contracts
- Annual leave
9d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Senior Practice Manager-GP Surgery
Swanpool Medical Centre —Tipton
- £50,000 - £60,000 a year
- Part-time
- Management
- GP surgery experience
- Microsoft Office
- Free parking
Quick apply
1d
Area Manager
KBG Security Solutions —West Bromwich
- From £28,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
Quick apply
12d
Customer Service Coordinator
Baxters Food Group —Burntwood
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
Quick apply
Visitor Services Officer
Forestry Commission —Rugeley
- £26,959 a year
- Part-time
- Customer service
- Maintenance
- Microsoft Office
11d
Scheme Manager - Part Time
Sanctuary Group —Dawley
- £10,566 a year
- Temporary
- Travel
- Annual leave
- Employee discount
Quick apply
10d
Property Manager
Scanlans Property Management —Solihull
- Monday to Friday
- Driving
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Registered Manager
Homecaring Angels —Walsall
- £30,000 - £40,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Driving
- Sick pay
Quick apply
12d
Location Manager
Anchor —Redditch
- Up to £29,000 a year
- Communication skills
- Employee discount
Operations Manager
HM Courts & Tribunal Service —Birmingham
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
4d
Bar Supervisor/Manager
THE CABIN —Dudley
- £14 an hour
- Part-time
- Hospitality
- Bar
- Cooking
- Employee discount
Quick apply
13d
Workplace Experience Manager
CBRE —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
People Impacts and Delivery Lead
Department for Science, Innovation & Technology —Birmingham
- £56,850 - £63,980 a year
- Part-time
- Hybrid work
- Presentation skills
- Human resources
- IT
- Annual leave
- Employee discount
12d

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Customer Service Contact Centre Manager

City of Wolverhampton Council -
Wolverhampton

Apply Now

Job details

Full-time
£52,413 - £56,730 a year
2 days ago

Qualifications

CRM software
Management
Customer service
Continuous improvement
Communication skills

Full job description

Job Introduction

Customer Service Contact Centre Manager

Salary - £52,413 - £56,730 (Grade 8)

Hours - Full Time 37 Hours

Contract type - full time (37 Hours), permanent

Work Style - Flexible

City of Wolverhampton Council is looking for an experienced and forward-thinking Contact Centre Manager to lead the delivery of high-quality customer contact across face-to-face, telephone, email and digital channels. This is an exciting opportunity to shape a high-performing service, drive continuous improvement and help ensure residents, businesses and visitors can access council services easily and effectively.

What you’ll do

Lead the operational delivery of customer contact services across multiple channels.
Provide visible leadership to teams and managers, ensuring excellent day-to-day service performance.
Drive productivity, performance and service improvement, using insight and data to inform decisions.
Work with senior stakeholders to plan for change, demand and future service developments.
Support and develop leaders and teams through coaching, performance management and continuous professional development.
Ensure complaints, escalations, compliance and operational risks are managed effectively.

What we’re looking for

Substantial management experience in a customer service or contact centre environment.
A track record of leading operational teams, improving performance and delivering change.
Strong communication and stakeholder management skills, with the ability to influence at all levels.
Experience using performance data, CRM systems and contact centre technology to improve services.
A commitment to excellent customer experience, equality, compliance and continuous improvement.
A relevant professional or management qualification, or equivalent experience.

If you are a motivated leader with the experience to manage a complex, fast-paced customer service operation and the passion to improve how people access council services, we would love to hear from you.

Interview Details

Interviews due to take place 14 July 2026 and 15 July 2026

If you are interested in applying for this position and require further information, please contact Lisa Powell, [email protected]

NJC Pay Award for 2026 / 2027:

The annual pay increases for 2026/27 for NJC Local Government Employees are currently being negotiated and, once agreed, will be effective from 1 April 2026.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits and much more please click here.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here

Apply Now

Refine Your Search

complaints manager jobs in merry hill, wmd

Customer Service Contact Centre Manager

Quality and Compliance Assurance Officer (Part-Time)

Independent Living Advisor

Senior Supervisor/Assistant Manager

Safeguarding Manager and Designated Safeguarding Officer

Operational Contract Manager - West Midlands Region

Customer Relationship Manager

Senior Scheduler

Senior Practice Manager-GP Surgery

Area Manager

Customer Service Coordinator

Visitor Services Officer

Scheme Manager - Part Time

Property Manager

Registered Manager

Location Manager

Operations Manager

Bar Supervisor/Manager

Workplace Experience Manager

People Impacts and Delivery Lead

I want to receive the latest job alerts for complaints manager in merry hill, wmd

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