Operations Manager - Hybrid
Full Time
Permanent
Salary £56,006 - £60,446, depending on experience
Base Location - St Georges House, Lever Street, WV2 - with travel across the Midlands area.
About the role
We at Cora Health are delighted to be recruiting for an Operations manager. You will join our team of Operations Managers nationally to lead and manage our NHS services for Wolverhampton, Coventry, Shropshire, Telford and Wrekin.
The main purpose of the Operations Manager role is to:
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Plan and deliver services in line with customer expectations and contractual requirements.
- Ensure services are delivered in line with financial planning
- Support continuous improvement to improve value in healthcare
- Ensure that your team are equipped and supported to carry out their role.
We are dedicated to delivering the highest level of patient care, in the most efficient and cost-effective way, with re-investment to ensure services are sustainable. We are looking for a well-organised Operations Manager, to motivate and lead their team using their inspiring leadership skills to enable the team to deliver quality clinical care for patients with Musculoskeletal and persistent pain conditions.
You will lead a regional leadership team of Clinical Leads and Team Leads who line manage an energetic multi-disciplinary team of physiotherapists, osteopaths, sports therapists, podiatrists, doctors, and nurses delivering expert clinical care serving the area.
The Operations Manager will need to be organised, consistent and lead by example. Attention to detail and leadership style will be key factors influencing success. Being present and visible to direct reports and the wider business is an essential element of the role, including as a point of escalation to effectively manage service issues as they happen. Being physically present in the defined region is of paramount importance in the role to attend customer/commissioner meetings, visit services, and engage team members as a visible and present leader. However, the role is hybrid and home working when appropriate is encouraged to achieve an excellent work life balance.
Main Duties of the role:
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To deliver Cora Health services within a designated area in line with the contractual requirements of the customer
- To produce area/service performance reports in line with business requirements
- To help implement the organisations operational strategy
- To identify and pro-actively manage operational risks to effective and efficient service delivery
- To establish effective customer relationships that lead to organic growth opportunities for Cora Health’s Business development team
- To drive improvement by implementing service specific quality improvement initiatives
- To deliver contracts in line with budget plans
Who we are looking for:
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A strong collaborator able to co-create solutions and solve problems by using cross-business relationships
- Commercially astute individual, mindful of the financial and people based impacts on performance that come with providing clinical service
- An inspirational and accountable leader, able to promote the organisation’s vision and goals and create a roadmap to achieving them whilst striking a balance of performance and wellbeing
- An ability to identify and implement the requirements for effective service delivery via effective contract management and demand/capacity planning.
- The individual will be able to manage risks in relation to health and safety, patient safety and work in compliance with regulatory guidelines
- Able to present and interpret performance related data using established methods to drive continuous improvement and effective change management
For full details of the responsibilities of this post and the key performance indicators, please refer to the Job Description.
What We Can Offer You
At Cora Health, we believe that investing in our people means better care for our patients. Alongside a competitive salary, you’ll enjoy:
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Generous Holidays – Up to 30 days annual leave plus your birthday off, with options to buy or sell additional days
- Wellness Support – Access to health and wellbeing resources including GP services, physiotherapy, and mental health support
- Recognition & Rewards – Annual awards, incentives, and recognition events
- Discounts & Perks – Blue Light Card, Benefits Hub, and healthcare discounts
- Sustainability Perks – Cycle to Work scheme and electric car options
- Flexible Working – Hybrid working arrangements to support work-life balance
We are Cora Health
Cora Health is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostics, day-case surgery, rehabilitation, podiatry, pain management, mental health, orthopaedics, and rheumatology services.
We’re here to help people thrive – to get back to their best, or to find a new way forward.
