Service Desk Analyst
University of Wolverhampton —Wolverhampton
- £26,707 - £28,778 a year
- Hybrid work
- Doctoral degree
- University
- IT
- Free parking
- Annual leave
17h
1st Line Technical Support
Computors Limited —Wolverhampton
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
6d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Support Technician
Clearcare Solutions Ltd —Stafford
- £25,000 - £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
Quick apply
3d
1st Line Service Desk Engineer
Midland Heart —Birmingham
- £32,269 a year
- Full-time
- Customer service
Entry level IT Help Desk Support
Komfort —Wednesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
5d
Resident Services Assistant
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- English
- Microsoft Office
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
HR Generalist
nGeneration —Tipton
- £35,000 a year
- Full-time
- Microsoft Excel
- Human resources
Quick apply
Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
5d
1st Line Service Desk Operative
Sigma Connected Group —Birmingham
- Full-time
- Remote
- English
- Microsoft Office
- IT
- Employee assistance programme
Workshop Service Administrator
AD Vehicle Services Ltd —Kingswinford
- £13.50 an hour
- Full-time
- Customer service
- Driving
- Free parking
Quick apply
9h
HR Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Application Support Analyst
Midland Heart —Birmingham
- £53,044 a year
- Full-time
- Hybrid work
- IT
12d
Employee Relations Specialist
Fox HR —Wolverhampton
- £37,000 - £42,000 a year
- Part-time
- Hybrid work
- Travel
- Human resources
- Data entry
Quick apply
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
Front Desk Receptionist
Wollaston Spinal Health —Stourbridge
- £18,525 - £19,266 a year
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
23h
Dental Receptionist
Antrim House Dental Practice —Wolverhampton
- From £12.71 an hour
- Part-time
- Customer service
- English
- Administrative experience
- Free parking
- Annual leave
Quick apply
3d

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Service Desk Analyst

University of Wolverhampton -
Wolverhampton

Apply Now

Job details

Permanent
£26,707 - £28,778 a year
17 hours ago

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
On-site parking

Qualifications

Doctoral degree
IT

Full job description

We have a vacancy for a Service Desk Analyst to join our busy IT Service Desk team.

Service Desk Analyst

We have a vacancy for a Service Desk Analyst to join our busy IT Service Desk team. This is a full-time position which will be working approximately 60% from home and 40% on City Campus Wolverhampton as the main base in line with the agile working policy.

Supporting the service will be a variety of shifts between 8am and 5.00pm Mon-Fri. (The on campus and working from home ratio may change at peak times and as required).

The Service Desk is a team comprising of a Service Desk Manager, Service Desk Senior, and Service Desk Analysts, providing first line IT support to all staff and students across the University, nationally and internationally.

The support is facilitated via incoming phone calls to the Service Desk as well as digital contact via email and the IT Portal. We also offer face to face support on a rota basis from the Harrison Library on City Campus on a Monday, Tuesday and Thursday.

The team currently resolve a large amount of the calls they receive, and we promote a first call resolution wherever possible. The remainder of tickets raised are routed appropriately to other teams within the Directorate or signposted within the wider University. We are looking for someone who:

Is passionate about delivering great customer service and has the resilience to work on a fast-paced team that can be pressurized.
Predominantly Phone-based & Face to Face support role, therefore be able to handle sometimes complex queries over the telephone and in a face-to-face environment.
Has a good understanding of IT across the University and how to manage conflicting demands.
Thrives in a busy environment and has a commitment to upskilling within the role to support the team and department objectives.
Highlights any topical issues and how these can be overcome, makes suggestions on how to improve the service and work with colleagues and the management team to implement changes.
Can work to processes and procedures ensuring that all calls logged are of excellent quality and contain all required information.
Can work on campus or from home and be able to manage own workload and balance this with the priority of taking calls from our customers. Being proactive with an element of self-management with regards to your own work queue.
Have a flexible approach to work and willing and able to upskill as and when required based on the change’s needs of the University and in line with the 2030 Digital Strategy which will reshape and define the Digital University.

University of Wolverhampton Recruitment Statement

Freedom of Speech and Academic Freedom

The University of Wolverhampton recognises and protects the rights to freedom of speech and academic freedom, within the law.

We are committed to ensuring that lawful expression of ideas, beliefs and opinions — including those that may be controversial or unpopular — does not result in disadvantage in recruitment, employment or progression.

An offer of employment at the University of Wolverhampton will never be denied based on an individual’s lawful expression of their beliefs, ideas or opinions.

Equality, Diversity and Inclusion

The University of Wolverhampton is an equal opportunities employer and welcomes applications from all sections of the community.

We are committed to:

preventing unlawful discrimination and harassment.
promoting equality of opportunity.
fostering an inclusive environment where colleagues are treated with dignity and respect.

We strive to create a workplace in which colleagues have the confidence and freedom to be themselves, while working professionally and in accordance with equality legislation and University policies.

Guidance on AI-Assisted Applications

We recognise that applicants may use AI tools to support the preparation of their applications. However, submissions must reflect your own experience, achievements and motivations.

We want to understand what you personally bring to the role. Please ensure your application accurately represents your own voice and capabilities.

Flexible Working

We recognise the value of flexible working arrangements and are open to discussion wherever possible.

Your Benefits:

Competitive salaries
Standard Life Pension scheme – with employer contribution of up to 12% to the University's defined contribution scheme.
Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
Free Will Writing Service – Complimentary will drafting for employees and their partners.
IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts.

Supporting Your Health & Wellbeing

Wellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton.
Eyecare Support – Free eVoucher for eye tests and glasses contribution.
Flu Vouchers – Free flu vaccinations for staff.
Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, and personal accident insurance.
Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services.

Valuing You:

Generous Annual Leave (see table below)
Flexible & Agile Working – Flexible and Hybrid working arrangements.
Free On-site Parking – available across campuses.
Cycle Benefits Scheme – Save up to 42% on a bike & accessories via salary sacrifice.
Tusker Electric Vehicle Scheme – Electric cars via salary sacrifice.
Employee Discounts – Savings on groceries, fashion, and entertainment.
Travel Discounts – Up to 10% off holidays through Sodexo Circles.

Training and Development

Staff Network and Inclusion – Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women's networks.
Library Access – Staff have access to books and resources at our onsite libraries.
Staff Scholarship Scheme – Funding for part-time higher education, up to PhD level.
Leadership and Management Development – Access to training opportunities to support you with advancing in your career.

Apply Now

Refine Your Search

service desk support jobs in merry hill, wmd

Service Desk Analyst

1st Line Technical Support

Service Desk Analyst / IT Support Help Desk Technician

Field Service Coordinator

Field Service Administrator

Support Technician

1st Line Service Desk Engineer

Entry level IT Help Desk Support

Resident Services Assistant

People Manager

HR Generalist

Service Desk Analyst

1st Line Service Desk Operative

Workshop Service Administrator

HR Manager

Application Support Analyst

Employee Relations Specialist

Service Desk Analyst

Front Desk Receptionist

Dental Receptionist

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