Dispatcher Work, Jobs in Merseyside (with Salaries)

Service and Operations Coordinator
Canning Generator Solutions —Widnes
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Free parking
Quick apply
11d
Logistics Coordinator
Peel Ports —Ellesmere Port
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee assistance programme
7d
Operations Supervisor
Arriva North West Limited —Bootle
- Weekend availability
- Management
- Microsoft Office
- Supervising experience
Quick apply
1h
Plant Hire Controller
Fox Group —Leyland
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Free parking
Quick apply
7d
Transport Coordinator
The Sovini Group —Aintree
- £28,052.93 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
8d
Performance Supervisor (Wirral)
Go North West —Birkenhead
- Customer service
- Computer literacy
- Communication skills
- Annual leave
10d
Customer Service Administrator
WS Transportation —Knutsford
- £26,500 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
18h
Transport Operator
Hayward Transport —Liverpool
- £29,742 - £38,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
12h
Performance Team Leader (Wirral)
Go North West —Birkenhead
- Supervising experience
- IT
- Communication skills
- Annual leave
10d
Scheduling Coordinator
Last Mile Group —Warrington
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee assistance programme
Transport Administrator
Lavelle Waste Services Ltd —Bolton
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
Logistics Scheduler
Pixel Inspiration —Altrincham
- £27,000 a year
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Free parking
- Store discount
Quick apply
12h
Transport Administrator
Flannery Plant Hire —Warrington
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
23h
Utilities Scheduler
Network Plus —Great Sankey
- £29,741.40 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
Quick apply
Service Scheduler
Krones UK Ltd. —Bolton
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Works Planner
Places for People —Preston
- £28,971.56 a year
- Hybrid work
- Customer service
- Maintenance
- IT
- Annual leave
- Employee discount
16h
Fleet Co-Ordinator (Days Rotational)
DHL —Widnes
- £31,573.62 a year
- Rotating shift
- Microsoft Excel
- Maintenance
- Microsoft Office
3d
Night Transport Operator
Maritime Transport —Liverpool
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Transport Coordinator
Stobart —Appleton Thorn
- £32,000 a year
- Full-time
- Microsoft Office
- Driving
- IT
- Annual leave
- Employee assistance programme
Quick apply
Utilities Planner
Network Plus —Warrington
- £28,000 a year
- Full-time
- Communication skills
Quick apply

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Service and Operations Coordinator

Canning Generator Solutions
Widnes

Quick apply

Job details

Full-time
£28,000 - £30,000 a year
11 days ago

Benefits

Free parking
On-site parking

Qualifications

Customer service
Microsoft Office
CMMS
Data entry
Organisational skills
Communication skills
Time management

Full job description

Canning Generator Solutions who are leaders in power generation and energy management are currently recruiting for x2 Service and Operations Coordinators due to continued growth within the business. This is a full-time office-based role working 40 hours per week Monday - Friday between the hours of 8am - 5pm.

The Service and Operations Coordinator is responsible for the smooth operation of the service helpdesk and coordination of service delivery, CHP, UPS and remedial projects within the generator service business. Acting as a key point of contact between customers, engineers, and partners, the role ensures all planned and reactive works are scheduled, tracked, and reported in line with contractual KPIs and SLAs. The position also supports the financial and commercial aspects of service provision while maintaining strong communication and compliance processes.

Key Responsibilities:

Service Desk & Administration

Coordinate the service helpdesk function, ensuring all enquiries are handled courteously and efficiently including; monitor and manage the Administration Email inbox, categorising and responding to all emails daily.
Act as first point of contact for customer queries, call-outs, and partner communications.

Scheduling & Planning

Schedule PPMs (Planned Preventative Maintenance) into planners and coordinate with the CHP Supervisor for CHP scheduling. Act as the primary coordinator for UPS service partners and customers.
Manage and allocate reactive call-outs within the agreed contractual KPIs ensuring all reactive calls are updated and closed daily on the Mercury Portal or relevant contract platform.
Maintain 52-week planners for all contracts and assets, ensuring dates are accurate and captured.

Contract & Compliance Management

Ensure all processes, procedures, and contractual SLAs/KPIs are met.
Distribute Risk Assessments and Method Statements (RAMS) for all scheduled jobs.
Maintain contract documentation, ensuring auditable trails for purchase orders, subcontractor orders, and service reports.

Financial & Commercial Support

Have an awareness of financial and commercial aspects of service delivery, including cost control and the service impacts on financial viability.
Review and maintain system records (job cards and documentation) relating to remedial and CHP/UPS jobs.
Raise, process, and manage purchase orders, ensuring updates are made when changes occur.
Support in sub-contractor administration, including documentation, approvals, and reporting.

Reporting & Documentation

Generate job sheets and service reports, and financial summaries as needed maintaining accurate data entry within systems to ensure audit readiness and compliance.
Minute meetings and assist with preparation of internal and customer reports (ad hoc).

Cross-Departmental & Project Support

Liaise closely with mobile engineering teams and office staff to ensure accurate job planning, materials, and documentation.
Support material ordering and work with the Stores Manager to ensure stock availability for service and projects.
Provide project support for CHP Projects, UPS services, and remedial works, including coordination and administration as and when required.
Assist with lead logging, chasing, and job opportunity tracking.

Customer & Stakeholder Liaison

Build strong working relationships with customers, ensuring proactive and professional communication.
Represent the business in a courteous, proactive, and professional manner at all times.

Essential Skills & Experience

Proven experience in service coordination, operations support, or helpdesk administration within a technical or engineering environment.
Strong knowledge of PPM scheduling, call-out management, and SLA/KPI delivery.
Excellent communication skills, with the ability to liaise confidently with customers, engineers, and subcontractors. Strong organisational and time management skills, able to work to tight deadlines.
Competence in Microsoft Office, ERP/CMMS systems (e.g. SimPro, Mercury Portal, or equivalent).
Financial awareness, with experience in raising POs, cost tracking, and reporting.

Desirable Qualifications

Experience in the generator, CHP, UPS, or power services industry.
Knowledge of RAMS, health & safety compliance, and QHSE systems.
Basic financial or business administration training.
Customer service or helpdesk training (preferred but not essential).

Performance Expectations

The Service and Operations Coordinator will be evaluated against KPIs to be discussed when a candidate is successful.

Pay: £28,000.00-£30,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

dispatcher jobs in merseyside

Service and Operations Coordinator

Logistics Coordinator

Operations Supervisor

Plant Hire Controller

Transport Coordinator

Performance Supervisor (Wirral)

Customer Service Administrator

Transport Operator

Performance Team Leader (Wirral)

Scheduling Coordinator

Transport Administrator

Logistics Scheduler

Transport Administrator

Utilities Scheduler

Service Scheduler

Works Planner

Fleet Co-Ordinator (Days Rotational)

Night Transport Operator

Transport Coordinator

Utilities Planner

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