Senior service desk Work, Jobs in Merthyr Tydfil, Mty (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Senior Property Administrator
Sales & Lettings Angels —Cardiff
- £28,000 - £32,000 a year
- Full-time
- Sales
- Microsoft Office
- Administrative experience
- Annual leave
- Employee stock ownership plan
Quick apply
4d
IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
Audit Senior
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Business Development Manager (Octane)
Aldermore Bank PLC —Cardiff
- Full-time
- Business development
- Presentation skills
- Financial services
Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
5d
Senior / Principal Geo-environmental Scientist
Arup —Cardiff
- Bachelor's degree
4d
Principal Water Quality Scientist/ Modeller
AECOM —Cardiff
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting
Senior Software Engineer, Core Experiences - Cardiff, United Kingdom
Speechify —Cardiff
- Remote
- Java
- APIs
6d
Junior Hairdresser
Jennies creations —Barry
- From £10.85 an hour
- Part-time
- Customer service
- Hair styling
- In-person
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Learning and Development Manager
Profesor Nativo Learning Services Ltd —Aberdare
Support the design of learning materials, lesson structures, workshops, assessments, and digital learning resources that are clear, practical, and engaging.
£3,800 - £4,800 a month
Quick apply
Senior Cleaning Operations Manager
Diverse Commercial Solutions Ltd —Newport
A full UK driving licence, or the ability to travel between sites. Meet regularly with clients and customers to review performance, resolve issues, and maintain…
£45,000 - £48,000 a year
Quick apply

I want to receive the latest job alerts for senior service desk in merthyr tydfil, mty

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior service desk jobs near merthyr tydfil, mty

Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Customer service
Business processes
IT support
Computer networking
IT
CompTIA Security+
Communication skills
Active Directory
CompTIA A+

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

senior service desk jobs in merthyr tydfil, mty

Senior Service Desk Analyst

Senior Property Administrator

IT Support and Systems Assistant

ICT Infrastructure Manager

Audit Senior

General Support

Business Development Manager (Octane)

Senior Application Support Engineer

Senior / Principal Geo-environmental Scientist

Principal Water Quality Scientist/ Modeller

Senior Software Engineer, Core Experiences - Cardiff, United Kingdom

Junior Hairdresser

Other jobs to consider

I want to receive the latest job alerts for senior service desk in merthyr tydfil, mty

Explore jobs in more locations

HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

Jobseeker tools

Employer Tools

Browse

Stay Connected