service engineer Work, Jobs in merton (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
1d
Design Engineer
Kier Group —London
- Full-time
AC Engineer
Equans —Sutton
- £41,812 a year
- Weekend availability
- Maintenance
- Microsoft Office
- IT
Engineer
Elis —Merton
- Call to connect
- English
- Continuous improvement
- Communication skills
- Employee assistance programme
Handyperson
OCS Group —London
- Monday to Friday
- Remote
- Carpentry
- Maintenance
Quick apply
BEMS Service Engineer
Imperium Building Systems Limited —Carshalton
- £35,000 - £55,000 a year
- Full-time
- HVAC
- Computer networking
Quick apply
Service Engineer
Creative Technology —Crawley
- Mentoring
Assistant Design Engineer
M Group —Hounslow
- Mentoring
7d
Field Service Engineer
Haier Europe —Dagenham
- £35,124 - £47,020 a year
- Overtime
- Customer service
- Communication skills
- Employee discount
Fire Extinguisher Engineer
Emcor —London
- £30,000 a year
- Overtime
- No experience needed
- Driving
- Time management
- Employee assistance programme
- Referral programme
Quick apply
IT Support Engineer
Air Charter Service —Surbiton
- Full-time
- Communication skills
- Time management
- Gym membership
Quick apply
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
UHNW Property Portfolio Maintenance £75k
Surrey Housekeepers —London
- From £75,000 a year
- Maintenance
- Plumbing
- Mechanical knowledge
Maintenance
Care UK —Leatherhead
- £15.60 an hour
- Employee discount
Field Service Engineer
Aggreko —Sutton
- Overtime
- HVAC
- In-person
Mechanical Project Engineer
Mechanical engineering jobs —London
- £400 - £450 a day
- Mechanical knowledge
4h
Junior Digital Technician
AtkinsRéalis —Epsom
- Overtime
- Hybrid work
- Communication skills
Field Service Engineer
NoteMachine UK Ltd —South London
- From £37,670 a year
- Weekend availability
- Customer service
- Programmable logic controllers
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Service Engineer
Swegon UK & I —London
- Computer literacy
- Engineering
- HVAC
Engineering Supervisor
OCS Group —London
- Remote
Quick apply

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Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
1 day ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

service engineer jobs in merton

Freshdesk coordinator

Design Engineer

AC Engineer

Engineer

Handyperson

BEMS Service Engineer

Service Engineer

Assistant Design Engineer

Field Service Engineer

Fire Extinguisher Engineer

IT Support Engineer

Support Engineer - London

UHNW Property Portfolio Maintenance £75k

Maintenance

Field Service Engineer

Mechanical Project Engineer

Junior Digital Technician

Field Service Engineer

Service Engineer

Engineering Supervisor

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