Client services occupations Work, Jobs in Mexborough, Syk (with Salaries)

Installations Executive Complaints Advisor
B&Q —Doncaster
- Up to £27,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Product & Customer Support Officer
UK Coaching —Leeds
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Work from home
- Life insurance
Quick apply
7d
Customer Service Advisor - Projects
Olleco —Wakefield
- £27,497.64 a year
- Sales
- Customer service
- Administrative experience
Quick apply
12d
Customer Liaison Officer (CLO)
rwb utilities ltd —Mexborough
- From £23,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
Quick apply
13h
Service Delivery Coordinator
Compliance365 —Wakefield
- £22,000 - £26,000 a year
- Full-time
- CRM software
- Salesforce
- Organisational skills
Quick apply
5d
Customer Service Advisor
SunbeltRentals —Chesterfield
- £30,000 a year
- Sales
- Customer service
- Computer literacy
- Employee assistance programme
Quick apply
8d
Onboarding Specialist
Tes Global —Sheffield
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Customer Services Executive
Ogilvie Group —Sheffield
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
1d
Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Customer Services Advisor - 12 month FTC
Mawdsleys —Doncaster
- £27,726 a year
- Full-time
- ERP systems
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
11d
Client Services Advisor
Redbrik Estate Agents —Sheffield
- £25,000 - £27,500 a year
- Full-time
- Salesforce
- Organisational skills
- IT
Quick apply
8d
Client Services Coordinator
AND Digital —Leeds
- Full-time
- Hybrid work
- AI
Quick apply
Senior Customer Service Administrator
Perrigo —Barnsley
- Hybrid work
- Management
- Customer service
- In-person
Client Services Coordinator
Pinsent Masons —Leeds
- Overtime
- Microsoft Powerpoint
- Hospitality
- Microsoft Outlook
- Annual leave
- Gym membership
Customer Success Administrator
Moov Parcel —Sheffield
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Data entry
Quick apply
11d
Complaint Handler
interactive investor —Leeds
- From £32,200 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Customer Service Executive
Johnsons Workwear Ltd —Leeds
- £32,208 a year
- Full-time
- Health & wellbeing programme
Quick apply
14d
Client Service Advisor - Corporate Insurance, Leeds
Aon Corporation —Leeds
- Hybrid work
- Organisational skills
- Communication skills
Associate Customer Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- IT
7d
Customer Service Advisor
DHL —Worksop
- £27,500 a year
- Rotating shift
- Customer service
- Communication skills
6d

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Installations Executive Complaints Advisor

B&Q -
Doncaster

Apply Now

Job details

Full-time
Up to £27,500 a year

Benefits

Annual leave
Company pension
Work from home
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Organisational skills
Communication skills

Full job description

Overview:

Permanent

Up to £27,500 + Pension + Private Healthcare + ShareSave + 6.6 weeks holiday + Hybrid Working (4 days per week in the office/1 WFH) - Occasional Saturday work as part of the shift rota

Doncaster

We believe anyone can improve their home to make life better. From our Doncaster Installations office, we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installations Executive Complaints Advisor and you’ll be a big part of this.

Role Purpose: This role is instrumental in us supporting our installations customers, understanding the root-cause of complaints, and preventing future reoccurrence. Working as part of a team and with the Quality & Aftercare manager, the Installations Executive Complaints Advisors are empowered to resolve customer contacts with a level of autonomy within agreed guidelines. With a “customer-first” mindset, you’ll understand their journey and their communications, building necessary relationships with the customer and internal B&Q stakeholders to provide a swift resolution that encourages customer loyalty.

What's the job?:

Handle and resolve complaints from our installations customers that have been sent to the Kingfisher and B&Q

Board, as well as legal and financial complaints via the Installations field team and our stores, or from our internal PR Team

Liaise with store leadership, installations field team and installers to coordinate effective resolutions.
Work with Installations Quality & Aftercare advisors to identify opportunities for service improvement.
Manage complex complaints and build effective relationships with our internal stakeholders, as well as our business partners in affiliated Finance and Ombudsman groups.
Manage and resolve complaints received via telephone, email, and letter, maintaining communication within agreed SLA’s.
Understanding the details of complaints and making detailed records on B&Q systems
Work within agreed guidelines with the autonomy to make decisions and find resolutions.
You may be required to undertake other duties from time to time as we may reasonably require.

Key Business Relationships:

Showrooms and store colleagues
Installations Teams
Installers
External partners
Customer Management Centre & Executive complaints team
Colleagues within Supply Chain, Logistics and Commercial
Retail Leadership Team, Store Managers, and their Colleagues
PR, social media, and Marketing

What we need::

Experience of dealing with complex problems and creating simple solutions.
High levels of organisational skills
Ideally from a Complaints/call handling background.
Excellent Communication skills, both written and verbal, across all levels of an organisation.
A keen eye for detail and recording data with accuracy.
Effective communication skills across multiple channels
Customer focused; understands the needs of internal and external customers, responds promptly, and ensures the customer is at the forefront of their thinking.
Working with others; builds effective relationships with peers outside own team, to provide the best solutions for our customers, not afraid to tackle conflict or confront others when problems occur.
Experience with dispute resolution and/or mediation beneficial but not essential.
Installations experience beneficial but not essential.

What's in it for me?:

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact [email protected] for any recruitment adjustments.

Apply Now

Refine Your Search

client services occupations jobs in mexborough, syk

Installations Executive Complaints Advisor

Product & Customer Support Officer

Customer Service Advisor - Projects

Customer Liaison Officer (CLO)

Service Delivery Coordinator

Customer Service Advisor

Onboarding Specialist

Customer Services Executive

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Customer Services Advisor - 12 month FTC

Client Services Advisor

Client Services Coordinator

Senior Customer Service Administrator

Client Services Coordinator

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Complaint Handler

Customer Service Executive

Client Service Advisor - Corporate Insurance, Leeds

Associate Customer Advocate

Customer Service Advisor

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