Service delivery manager Work, Jobs in Middlesbrough (with Salaries)

Soft Services Manager – Teesside Park
OCS Group —Stockton-on-Tees
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
12d
Service Manager
Future Steps Consultancy —Thornaby on Tees
- £39,000 - £43,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Free parking
- Annual leave
Quick apply
11d
Store Manager
Aldi —Middlesbrough
- £52,910 - £69,000 a year
- Management
- Time management
Service Delivery Manager Associate
Ericsson —Darlington
- Computer Science
- Engineering
- English
18h
Service Manager
Compassionate Care Group —Stokesley
- £40,000 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
13d
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Middlesbrough
- Weekend availability
- Oracle
- Salesforce
- English
Regional Operations Manager
New Bridgegate Tyres Ltd —Durham
- £48,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
Trading Team Manager
B&Q —Stockton-on-Tees
- £33,000 - £36,000 a year
- Part-time
- Annual leave
- Employee assistance programme
Kitchen Manager/Head Chef
Imaginative Productions LTD —Redcar
- From £16 an hour
- Part-time
- Hospitality
- Culinary experience
- Cooking
- Free parking
- Employee assistance programme
Quick apply
10d
Centre Manager
Kilmarnock Road Children & Young People Family Resource Centre —Hartlepool
- £34,800 a year
- Part-time
- Supervising experience
- Project management
- In-person
Quick apply
6d
Deputy Manager
Essential Care and Support Ltd —Hartlepool
- Up to £35,000 a year
- Weekend availability
- Mentoring
- Leadership
- Paid training
- Referral programme
Quick apply
Compliance and Service Improvement Officer
Sherburn House Charity —Durham
- £39,545 a year
- Full-time
- Data analysis skills
- Project management
- IT
Quick apply
10d
Service Desk Manager
Indra UK —Stockton-on-Tees
- Hybrid work
- Computer Science
- PMP
- Project management
- Work from home
- Employee assistance programme
Quick apply
Care Service Manager - Full Time, Permanent - Level 5 Leadership & Management
Institute of Our Lady of Mercy —Whitby
- £37,500 - £40,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
CDPSoft Training and Development Lead
Middlesbrough Council —Middlesbrough
- £39,152 - £40,777 a year
- Full-time
- Communication skills
7d
Engagement Officer
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £38,220 - £40,777 a year
- Temporary
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Dispatch and Distribution Manager
Khan Sultan Limited —Thirsk
- £45,000 - £49,000 a year
- Full-time
- Data analysis skills
- Organisational skills
- Leadership
Quick apply
Sr. Delivery Station Manager, UKIE AMZL
Amazon UK Services Ltd. —Middlesbrough
- Full-time
- Bachelor's degree
3d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Middlesbrough
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
12d
E-commerce Service Desk Manager
Leader Online Ltd —Hartlepool
- £35,000 - £38,000 a year
- Full-time
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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service delivery manager jobs near middlesbrough

Soft Services Manager – Teesside Park

OCS Group -
Stockton-on-Tees

Quick apply

Job details

Permanent
12 days ago

Qualifications

Hospitality
Driving Licence
Management
Customer service
First Aid Certification
SIA
Leadership
Communication skills

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Shift Pattern: Working 5 days over a 7 day period. This can sometimes include weekends.

We are excited to be recruiting for a Soft Services Manager at Teesside Park, one of the region’s most iconic retail and leisure destinations, offering a vibrant and dynamic environment at the heart of the community!

As the Soft Services Manager you will be responsible for the entire onsite team consisting of Cleaning, Maintenance and Security services, ensuring the highest of standards are adhered to at all times.

Key Responsibilities:

• Oversee and allocate tasks across the on-site Management team and wider workforce to consistently meet customer expectations

Monitor, audit and review service delivery standards, working with site management to implement continuous improvements
Lead, recruit and develop Cleaning, Maintenance and Security teams to ensure full coverage of contracted hours
Build strong working relationships with Centre Management, tenants and colleagues, resolving issues effectively and professionally
Manage budgets, including equipment, stock control and rota planning, ensuring cost efficiency
Ensure all equipment is safe, compliant and fit for use
Deliver inductions, health & safety training and ongoing coaching to drive team performance
Ensure all company compliance, policies and documentation are completed accurately and maintained
Drive high performance standards and positive behaviours across all service lines
Maintain a safe and secure environment for staff, visitors and the general public
Manage absence levels effectively, including accurate sickness reporting
Take part in and lead the Duty Manager rota for the contract
Carry out any additional duties required to deliver an effective and efficient service

Key Requirements:

• Proven experience managing large teams across security, cleaning and/or maintenance services

Strong people management and leadership experience
Strong understanding of the retail or hospitality environment
A clear understanding of service excellence and “what good looks like”
Good knowledge of Health & Safety (IOSH Managing Safely or equivalent preferred)
Fully PC literate with experience in reporting and systems use
Excellent communication skills, with the ability to engage and influence at all levels
Ability to work to budgets, deadlines and operational targets
A proactive team player with a collaborative approach
Strong customer service skills and a commitment to delivering high standards
Ability to build and maintain effective working relationships with stakeholders and colleagues
Responsible for Health & Safety compliance across the contract
Valid SIA Licence (essential)
Full UK Driving Licence (essential)
First Aid certification (desirable)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Quick apply

Refine Your Search

service delivery manager jobs in middlesbrough

Soft Services Manager – Teesside Park

Service Manager

Store Manager

Service Delivery Manager Associate

Service Manager

Delivery Partner Manager, UK/IE Delivery Partner Managers

Regional Operations Manager

Trading Team Manager

Kitchen Manager/Head Chef

Centre Manager

Deputy Manager

Compliance and Service Improvement Officer

Service Desk Manager

Care Service Manager - Full Time, Permanent - Level 5 Leadership & Management

CDPSoft Training and Development Lead

Engagement Officer

Dispatch and Distribution Manager

Sr. Delivery Station Manager, UKIE AMZL

Graduate OPS Area/Shift Manager - UK , Amazon Operations

E-commerce Service Desk Manager

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