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Job Role: Bank Support Worker
Services: Chapel house and Old chapel
Hours per week: Full or Part-Time flexible ad hoc hours, Days and Nights available.
Salary: Pay: £12.71
A day in the life of a Bank Support Worker
As a Bank Support Worker, you'll play a vital role in delivering exceptional care and support. You'll have the opportunity to support people with a variety of needs.
As a Bank Support Worker, you'll enjoy the freedom of choosing when you work. Pick up shifts as and when you're available, whether it's days or nights. It's the perfect opportunity for those seeking work-life balance and more control over their time.
Our Bank Employee Benefits
As a charity, we do what we can to show our teams that we value them and the life-changing work they do, so we offer the following:
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Blue Light Card and other discount schemes: We cover the cost of your card, unlocking various discounts for you. Enjoy discounts on childcare, shopping, and a wide range of online training courses.
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Free Meals: Available to all staff working 12-hour shifts, ensuring you stay energized with a hot or cold meal.
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Refer a Friend: You can earn a £200 bonus for referring a friend who successfully joins WCL.
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Christmas Enhancement (Double Time): Enjoy double-time pay for allocated Christmas hours worked.
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Ongoing Technological Advancements: Benefit from our investment in new technology, including care plans and Rota apps, with full training provided.
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Shifts available: made available through our online Rota system. This could be same day shifts or in the future. Book shifts that fit with your availability, days, nights, weekdays, weeknights, weekends. A range of shifts available, from 3-hour shifts up to 12 hours and sleep-in shifts.
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Pay Yourself After Every Shift - With FlexEarn, you're in control. WCL gives you access to 80% of your pay right away, including overtime. No more waiting for payday - just the freedom to manage your money your way, as soon as you've earned it.
What We're Looking For
We are looking for experienced people for this role. Ideally, you'll have experience working in care, so you'll be able to hit the ground running in each of our services.
At We Change Lives (WCL), we seek compassionate individuals who share our vision and values. You'll champion the rights, needs, choices, and dreams of our residents, making a positive difference in their lives. Dedication to embracing innovation, valuing each colleague's unique contributions, and fostering a supportive and empowering work environment, are all key to who we are at WCL. If you're driven to transform lives, you'll fit right in with us.
Job Title: Support Worker
Responsible to: Service Manager
Responsible for: The People We Support
Our Values
Supporting rights, needs, choices and dreams
Seeing the possibility to make a difference in all that we do
Being financially responsible and economically sustainable
Embracing new technology and innovation
Appreciating every colleague's contribution
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
Colleagues
Mentor new colleagues during induction to support high-quality care delivery
Participate in supervision, observation and appraisal processes
Provide effective communication including accurate written reports
Business
Follow WCL financial procedures
Act in line with the organisation's environmental and sustainability principles
The People We Support
Help maintain a caring environment aligned with best practice, guidance and legislative requirements
Contribute to clear and effective communication with all stakeholders
Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
Seek and share the views and preferences of the people we support
Promote high levels of satisfaction among people we support, families, colleagues and commissioners
Support the Service Manager with complaints and concerns following WCL policy
Maintain positive relationships with families, the community, and external partners
Understand and implement safeguarding procedures
Safeguarding
Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
Recognise and report safeguarding concerns appropriately
Health and Safety
As an employee, you must:
Take reasonable care of your own and others' health and safety
Cooperate with the employer to ensure compliance with legislation
Avoid misuse of equipment or systems provided for safety
Support the Service Manager in maintaining a safe environment
Data Protection
Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
Use and share information only with authorised people and for authorised purposes
This job description is not exhaustive and may be amended to meet service needs.
Qualifications
Desirable:
A recognised health or social care qualification
Additional relevant training or qualifications
Experience
Essential:
Evidence of wanting to professionally develop
Willingness and ability to learn
Desirable:
Experience supporting people with disabilities, older people, dementia or mental health needs
Experience working as part of a team
Technical Skills
Essential:
Ability to handle basic numerical data, including simple financial information
Ability to use Microsoft Office (Word and Outlook)
Desirable:
Ability to use WCL transport or own transport when required
Personal Qualities
Essential:
Understanding of fairness and valuing diversity
Understanding of safeguarding vulnerable adults and the ability to recognise concerns
Ability to work positively and flexibly as part of a team
Positive values relating to disability, older people, dementia and mental health
Understanding of WCL's key statements and how to demonstrate them
Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs
Good verbal and written communication skills
Ability to listen sensitively
Strong interpersonal skills
Ability to develop and maintain positive relationships with others
Desirable:
Ability to plan, organise and prioritise tasks
Understanding of positive, person-centred support planning
Ready to Change Lives? Apply Now!
If you are passionate about making a genuine impact and enriching the lives of others, then we would love to hear from you. We receive a high volume of applications each day, and if your application passes our pre-screening stage, a member of our friendly team will be in touch to guide you through the next steps!
More About We Change Lives
We Change Lives (WCL) is a remarkable charity based in Northwest England, dedicated to empowering individuals with learning disabilities, physical disabilities, older people, those with dementia, and individuals experiencing mental health issues. Our mission is to enable people to lead their best lives in purposeful, healthy, and fulfilling ways. We achieve this by providing compassionate support through our residential homes, supported living schemes, and various community-based services.
