Guest experience leader Work, Jobs in Midhurst, Wsx (with Salaries)

Head of Park Experience & Leisure Operations
Haven —Chichester
- Full-time
- Hospitality
- Continuous improvement
- Leadership
- Employee discount
Quick apply
4d
General Managers - Dirty Sixth Hospitality. Modern British Barbecue. Surrey
Dirty Sixth —Godalming
- Up to £45,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
Quick apply
General Manager - New Site Opening
Cazaro Lounge —Farnham
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
Head of Food & Beverage
Warner Leisure Hotels —Hayling West
- Up to £45,000 a year
- Full-time
- Microsoft Excel
- Hotel
- Leadership
Leisure Team Leader
Meadow Bay Villages —Hayling Island
- £13.65 an hour
- Weekend availability
- Hospitality
- Management
- First Aid Certification
- Employee assistance programme
Quick apply
13d
Assistant General Manager
The Cricketers on the Green —Woking
- £40,000 a year
- Weekend availability
- Hospitality
- Sales
- Hotel
Quick apply
Head Housekeeper
Lime FMS —Portsmouth
- £16.58 an hour
- Full-time
- Hotel
- In-person
- Leadership
- Life insurance
Quick apply
11d
Assistant Food and Beverage Manager
Solent Hotel & Spa —Fareham
- Weekend availability
- Hospitality
- Bar
- Management
- Annual leave
- Employee assistance programme
Quick apply
Guest Service Manager
Wotton House —Dorking
- £34,000 a year
- Full-time
- Hospitality
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
7d
Team Leader
HF Holidays —Storrington
- £13.21 an hour
- Weekend availability
- Customer service
- Hotel
- Leadership
- Employee discount
Quick apply
Shift Leader
Duke of Cambridge Tilford —Farnham
- £13 - £14 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Hotel Manager
Premier Inn —Petersfield
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
8d
EMPLOYEE RELATIONS LEAD
Merlin Entertainments —Basingstoke
- £29,061 - £35,000 a year
- Weekend availability
- Analysis skills
- Communication skills
- Resort
- Employee assistance programme
- Employee discount
8d
Bars Assistant Manager
Butlin's —Bognor Regis
- Full-time
- Hospitality
- Bar
- Supervising experience
General Manger
Hampshire Pub Co —Horndean
- £38,000 - £43,000 a year
- Full-time
- Hospitality
- Sales
- Organisational skills
Quick apply
Bakery & Coffee Shop Manager – Guildford Area
GT Bakeries Limited —Guildford
- £34,000 - £36,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Employee discount
Quick apply
13d
Team Member - Guest Experience Lead
KFC Waterlooville —Waterlooville
- Up to £12.21 an hour
- Full-time
- Employee discount
Assistant General Manager
Flip Out Basingstoke —Basingstoke
- £29,000 a year
- Weekend availability
- English
- IT
- In-person
- Store discount
- Employee discount
Quick apply
7d
Food and Beverage Manager
Warner Leisure Hotels —Hayling West
- £30,000 - £33,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Free parking
- Annual leave
7d
Leisure Team Leader
Village Hotels - Portsmouth - Leisure —Portsmouth
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3d

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Head of Park Experience & Leisure Operations

Haven -
Chichester

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Employee discount

Qualifications

Hospitality
Continuous improvement
Leadership

Full job description

Position: Head of Department – Head of Park Experience & Leisure Operations
Type: Full-Time/Permanent
Bonus: Up to 25% Annual Bonus

The Head of Park Experience & Leisure Operations is a key leadership role responsible for creating unforgettable moments for our guests and owners. The role leads a function spanning Activities & Leisure, Entertainment, Retail Revenue (including arcades), and the wider Guest, Owner and Team Experience, with a clear mission to deliver exceptional experiences that create memories to last a lifetime.

This role leads the delivery of an outstanding guest and owner experience across all leisure, entertainment and retail areas on park. Managing Team Managers, it drives revenue, cost efficiency and consistent service standards while acting as the on-park authority for experience.

The role champions team engagement, wellbeing, safety and compliance, working closely with the General Manager and leadership team to manage risks, trends and incidents. Using guest, owner and team insight, it supports high-quality events and activities and drives continuous improvement in experience and commercial performance.

Strategic & Commercial Leadership

Own and deliver the park-level guest and owner experience strategy, turning insight (NPS, Owner Advocacy, ENPS) into action.
Drive cross-functional collaboration to enhance experience, engagement, dwell time and spend.
Share best practice and insight with Central teams to support continuous improvement.
Deliver revenue, cost and wage targets while optimising activities, scheduling and capacity.

Team Leadership

Lead, develop and inspire Team Managers, building strong pipelines of future talent.
Drive high levels of engagement, retention and performance through coaching and development.
Ensure full compliance across people processes, wellbeing, training and employment standards.

Guest & Owner Experience

Act as the senior on-park experience lead, supporting the GM during incidents or escalations.
Take ownership of the end-to-end guest and owner journey, driving advocacy and loyalty.
Oversee complaint resolution and insight-led improvements to maximise NPS and advocacy.
Build strong relationships with owners, supporting forums, communications and experience plans.

Operating Standards & Brand

Ensure consistent delivery of brand standards across Experience, Activities, Entertainment and Owner Events.
Maximise activity performance to support guest satisfaction and F&B/Retail revenue.
Act as guardian of brand standards, park rules and licence compliance.

Health & Safety

Champion a safe, compliant and secure culture across all areas of the park.
Own H&S frameworks, training, audits and escalation processes, particularly for leisure activities.
Ensure all legal, safety and operational checks are completed and standards maintained.

Key Requirements

Senior leadership experience in hospitality, leisure or retail, with a strong track record in guest experience and commercial performance.
Proven expertise in guest and owner experience management, including NPS and advocacy.
Strong knowledge of Health & Safety legislation, compliance and people processes within complex operational environments.
Commercially astute, with experience managing budgets, labour and costs.
Data-led leader, confident using insight and feedback platforms to drive improvement.
Strategic and operational leader across multiple functions and central support teams.
Inspirational, inclusive people leader with a focus on coaching, succession and performance.
Resilient, adaptable and decisive in fast-paced environments.
Passionate about safety, quality and delivering exceptional experiences.

What We Offer

An inclusive, supportive work environment.
Comprehensive training and ongoing support.
Career development opportunities, including fully funded qualifications.
Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at: [email protected]

Quick apply

Refine Your Search

guest experience leader jobs in midhurst, wsx

Head of Park Experience & Leisure Operations

General Managers - Dirty Sixth Hospitality. Modern British Barbecue. Surrey

General Manager - New Site Opening

Head of Food & Beverage

Leisure Team Leader

Assistant General Manager

Head Housekeeper

Assistant Food and Beverage Manager

Guest Service Manager

Team Leader

Shift Leader

Hotel Manager

EMPLOYEE RELATIONS LEAD

Bars Assistant Manager

General Manger

Bakery & Coffee Shop Manager – Guildford Area

Team Member - Guest Experience Lead

Assistant General Manager

Food and Beverage Manager

Leisure Team Leader

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