Senior product manager Work, Jobs in Midway (with Salaries)

Senior Product Manager
LRQA group —Birmingham
- Team management
- Product management
- AI
Senior Product Manager (Fixed Term)
MHR INTERNATIONAL UK LIMITED —Ruddington
- Leadership
- Communication skills
- Employee discount
- Referral programme
Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- CRM software
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Senior Technical Production Manager
On Event Production Co. —Castle Donington
- Overtime
- Hybrid work
- Business development
- Budgeting
- Communication skills
Quick apply
Sales Manager
First Fence —Swadlincote
- £40,000 - £45,000 a year
- Monday to Friday
- Budgeting
- Leadership
- Annual leave
- Employee discount
Quick apply
Quality Manager
Electronic Assembly Services Ltd —Ashby-De-La-Zouch
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
6h
Senior Technical Production Manager
On Event Production Co —Castle Donington
- Overtime
- Business development
- Communication skills
Senior Manager - Integrated Product Support (Design for Maintenance & Availability)
Rolls-Royce SMR —Derby
- £71,000 - £93,200 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
Product Manager
Experian —Nottingham
- Full-time
- Hybrid work
- Machine learning
- Annual leave
Quick apply
Senior Manager - Culture & Inclusion
Cooper Parry —Derby
- Full-time
- Leadership
- Communication skills
- Analytics
Materials Manager
KP Snacks —Ashby-De-La-Zouch
- Weekend availability
- Data analysis skills
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Senior Project Manager
Rehlko —Heanor
- Full-time
- CRM software
- Travel
- Organisational skills
- Employee assistance programme
Event Operations Manager
Lemoncake Events —Lichfield
- From £45,000 a year
- Overtime
- First Aid Certification
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Facilities Manager
SC Johnson Professional —Denby
- Weekend availability
- Leadership
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Project General Manager
Vertu Motors —Derby
- Full-time
- Retail management
- Leadership
Quick apply
5d
Head of Scenic Fabrication
On Event Production Co. —Castle Donington
- Full-time
- ERP systems
- Business development
- Project management
Quick apply
Senior MarTech Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- CRM software
- Employee discount
Product Manager - Open Banking/VRP
Pay and Shop Ltd —Leicester
- From £250,000 a year
- Computer Science
- Writing skills
- Analysis skills
Quick apply
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £59,417 - £66,614 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
10d

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Senior Product Manager

LRQA group
Birmingham

Apply Now

Job details

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Process improvement
Internal department liaison
Change management
Team management
Product management
B2B
Relationship management
Change leadership
Technical roadmaps
Technical product management experience
AI
Design prototyping

Full job description

Role purpose

The Senior Product Manager owns the Client Experience journey, our client portal and marketplace, end to end as a product. The role is accountable for the experience clients have of LRQA across these platforms, and for the value a great experience creates: delighting clients, building a genuine differentiator in the market, and supporting stronger relationships, retention and margins as a result. It owns the product vision and roadmap, runs continuous discovery with clients and data, and works across the organisation to drive the wider improvements that make the experience excellent. It makes strong use of AI tools to work and prototype at pace, and looks for where AI can make the client experience genuinely better. The focus is on outcomes for clients and the business, not output alone.

Key responsibilities

Product vision and outcomes

Own the product vision and strategy for our client portal and marketplace, with a clear ambition for the experience clients should have and for the platforms as a differentiator in the market.
Set and track the outcomes that matter, an excellent client experience, stronger relationships and retention, and healthy margins, and make the case for investment on the value it creates.
Look for where AI can improve the client experience, and build it in where it adds real value.
Align the journey to the two-speed commercial model of high-touch consultancy and commodity, journey-led fulfilment.

Roadmap and prioritisation

Own and maintain a clear, prioritised roadmap for the journey, balancing new experiences, improvements to existing ones, and technical health.
Prioritise transparently, focusing effort where it creates the most value for clients and the business.
Sequence work thoughtfully around its dependencies rather than starting everything at once.

Continuous discovery

Run continuous discovery: understand clients deeply, test ideas early with clients and data, and let the evidence guide the roadmap.
Use client insight, NPS, complaints and usage data to understand where the experience can be better and where value can be created.
Use AI tools to accelerate research, synthesis and prototyping, so ideas can be tested with clients quickly.
Shape and validate work with clients and design before committing to build.

Leading the squad

Lead the Client Experience squad, product, design, analysis, engineering, delivery and embedded DevOps and QA, as the team that delivers the journey together.
Set clear direction and priorities, and give the squad the space to decide how best to achieve the outcome.
Work with fast, AI-assisted engineering to prototype and deliver quickly alongside the delivery teams.
Support a healthy, sustainable delivery flow so the team can ship high-quality experiences at a good pace.

Improving the wider experience

Work across the organisation to drive the operational and process improvements, beyond the platforms alone, that shape the client experience.
Partner with the business lines and other teams to remove friction in the journey wherever it sits.
Use cost-to-serve and pricing understanding to support both a better experience and healthy margins.

Working relationships

Build strong relationships with the ELT and the business lines, and represent the product and its direction clearly to executive stakeholders.
Work closely with engineering, analysis, delivery and IT Operations to turn insight into work that can be built and run well.

Key outcomes

Clients have an excellent, coherent experience across our client portal and marketplace, and the platforms are a genuine differentiator in the market.
Stronger client relationships and retention, and healthier margins, as a result of that experience.
A clear, credible, evidence-led roadmap that clients, the squad and stakeholders understand.
Continuous discovery running, with client insight and data shaping decisions.
AI used well, in how the team works and, where it adds value, in the experience itself, helping the squad move faster.
High-quality, complete experiences delivered at a good, sustainable pace.
Wider operational improvements landed across the organisation that make the journey better.
A strong, motivated squad delivering to a shared outcome.

Experience and capability

Senior product management: substantial experience owning a digital product or client experience end to end, focused on outcomes for clients and the business.
Client and experience focus: a strong instinct for what makes an excellent client experience, and for using products as a differentiator in the market.
AI fluency: solid, hands-on experience using AI tools for research, prototyping and delivery, and working with fast, AI-assisted engineering to ship quickly with delivery teams.
Continuous discovery: a strong discovery practice, understanding clients deeply and letting research and data guide the roadmap.
Roadmap ownership: building and prioritising a roadmap, and focusing effort where it creates the most value.
Commercial awareness: understanding pricing, cost-to-serve, and how product decisions support revenue, margin and retention.
Driving change: working across an organisation to improve the processes and ways of working that shape the client experience.
Stakeholder engagement: credible and clear with executives and commercial leaders, and comfortable engaging widely across the business.
Domain awareness: experience in assurance, certification, B2B platforms or two-speed service models is an advantage.

Apply Now

Refine Your Search

senior product manager jobs in midway

Senior Product Manager

Senior Product Manager (Fixed Term)

Customer Service Manager

Senior Technical Production Manager

Sales Manager

Quality Manager

Senior Technical Production Manager

Senior Manager - Integrated Product Support (Design for Maintenance & Availability)

Product Manager

Senior Manager - Culture & Inclusion

Materials Manager

Senior Project Manager

Event Operations Manager

Facilities Manager

Global Senior Manager, Customer Happiness (1 year contract)

Project General Manager

Head of Scenic Fabrication

Senior MarTech Manager

Product Manager - Open Banking/VRP

Resource and Workflow Manager

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