Contact centre Work, Jobs in Milton Keynes, Eng (with Salaries)

Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Customer Service/Office Administrator
Elegancy Blinds Limited —Milton Keynes
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Store discount
Quick apply
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
Business Centre Executive
Return on Investment Ltd —Milton Keynes
- £23,500 - £24,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Leisure Centre Receptionist
Tove Trading Limited —Milton Keynes
- £2,043.44 a month
- Full-time
- Google Suite
- Customer service
- English
- Free parking
- Employee discount
Quick apply
2d
Contact Centre Advisor
Butlin's —Hemel Hempstead
- Full-time
- Customer service
- Computer skills
- Communication skills
Administrator – Full Time – HMP Woodhill
Ministry of Justice —Milton Keynes
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
5d
Planner/Works Programmer
Mears Group —Milton Keynes
- Up to £29,303.90 a year
- Monday to Friday
- Maintenance
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Field Interviewer - Milton Keynes
the National Centre for Social Research —Milton Keynes
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Scheduling Coordinator
IMServ Europe Ltd —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
3d
SONY Sales Promoter
Sony Promoters —Milton Keynes
- £12.71 an hour
- Sales
- Customer service
- Retail sales
Chief Information Officer
Milton-Keynes-Council —Milton Keynes
- £98,065 - £105,451 a year
- Azure
- AI
- Communication skills
- Annual leave
- Employee discount
Senior Customer Service Advisor
Vehicle Crash Repairs —Milton Keynes
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Gym membership
Quick apply
10d
Contact Centre Agent
UCFS Europe Company —Biggleswade
- Customer service
- English
- Microsoft Office
Quick apply
Administrator (Key Accounts)
Drain Doctor —Brackley
- £26,500 - £27,500 a year
- Full-time
- CRM software
- Computer literacy
- Microsoft Office
- Free parking
- Life insurance
Quick apply
Scheduling Manager
Securitas UK —Milton Keynes
- £35,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
1d
Property Claims Coordinator
Crawford —Milton Keynes
- From £24,479 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Employee stock purchase plan
Quick apply
5d
Call Centre Agent - Fundraising
DTV Optimise Ltd —Bedford
- From £26,520 a year
- 8 hour shift
- Customer service
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Road Logistics Customer Care & Operations Specialist
Kuehne+Nagel —Milton Keynes
- Customer service
- Communication skills
- Employee assistance programme
4d
Scheduling Administrator
Securitas UK —Milton Keynes
- £28,000 - £31,500 a year
- Full-time
- Microsoft Outlook
- IT
- Time management
- Employee discount
Quick apply
1d

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Contact Centre Advisor (Night Shift)

Ostara Systems -
Milton Keynes

Apply Now

Job details

£21,000 - £23,000 a year

Benefits

Company pension

Qualifications

Microsoft Excel
Customer service
GCSE
English
Organisational skills
IT
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment.

We are looking for a performance-driven candidate with effective communication skills to be at the start of the Customers journey, using their excellent customer service skills to identify the caller's requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system.

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution

Manage their own work flow and administrative tasks in line with client SLAs Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.

Communicate both internally and externally with emphasis on a pro-active service delivery

To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.

Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.

To actively promote and act as an Ambassador for the services which our clients represent.

To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.

To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.

Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.

Take proactive steps to positively impact Contact Centre targets & measures. With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.

To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel

Strong verbal and written communication skills within a professional environment 2 years or more experience working in a customer service environment

Ability to read and understand technical documentation

Effective in ensuring the customer is at the forefront of all we do

Demonstrate a strong commitment to customer service in all activities

Demonstrate a desire to learn and succeed in a service environment

Excellent problem-solving skills

Excellent communication & Influencing skills

Experience of working a nightshift.

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

If you feel you match the required criteria we are looking for, then please do not hesitate in applying for the role.

Requirements

5 GCSE passes at grade C or above or equivalent including English and Maths
Excellent communications skills
Exceptional attention to detail
Strong Organisational skills

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Shift Pattern

4 days on, 4 days off rota.

8.30pm 7.30am

The Helpdesk is 24/7 and so Bank Holiday working is required.

Apply Now

Refine Your Search

contact centre jobs in milton keynes, eng

Contact Centre Advisor (Night Shift)

Customer Service/Office Administrator

Helpdesk Agent (Full Time Office Working inc weekends)

Business Centre Executive

Leisure Centre Receptionist

Contact Centre Advisor

Administrator – Full Time – HMP Woodhill

Planner/Works Programmer

Field Interviewer - Milton Keynes

Scheduling Coordinator

SONY Sales Promoter

Chief Information Officer

Senior Customer Service Advisor

Contact Centre Agent

Administrator (Key Accounts)

Scheduling Manager

Property Claims Coordinator

Call Centre Agent - Fundraising

Road Logistics Customer Care & Operations Specialist

Scheduling Administrator

I want to receive the latest job alerts for contact centre in milton keynes, eng

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