Helpdesk support Work, Jobs in Mirfield, Wyk (with Salaries)

FM Helpdesk Operator
Pinnacle Group —Morley
- £13.33 an hour
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Overnights Customer Service Advisor
HSBC Global Services Limited —Leeds
- £2,300 a week
- Weekend availability
- Hybrid work
- In-person
- Annual leave
- Work from home
15h
IT Technical Support & Warehouse Operations Coordinator
Snugfort Limited —Middleton Park
- £27,000 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Computer networking
- Free parking
- Employee discount
Quick apply
Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Wakefield
- £13.45 an hour
- 12 hour shift
- Driving
- Free parking
Quick apply
Help Desk Operative
CBRE —Leeds
- Full-time
- Analysis skills
- Maths
- Typing
Tech Support
CCTVdirect —Leeds
- Computer networking
- Communication skills
Helpdesk Advisor
CBRE —Leeds
- Part-time
2nd Line Support Consultant
BCN Group —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
1d
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- System design
- Windows
- Free parking
Quick apply
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
Support Assistant
Leeds City Council —Leeds
- £25,185 - £25,989 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
2d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
Customer Account Manager
Halls Reactive Maintenance ltd —Halifax
- £26,000 - £28,000 a year
- Full-time
- Computer literacy
- Salesforce
- Computer skills
- Free parking
- Bereavement leave
Quick apply
3d
Receptionist
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- Continuous improvement
- Front desk
- AI
Quick apply
9d
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Travel
- Employee assistance programme
- Life insurance
Quick apply
IT Support Analyst
Skovgaard Solutions —Sheffield
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- English
- Health & wellbeing programme
- Flexitime
Quick apply
9d
IT Support Engineer
ITWiser LLP —Guiseley
- £26,000 - £32,000 a year
- Full-time
- Customer service
- English
- Travel
- Free parking
- Life insurance
Quick apply
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
Travel Agent / Membership Executive
utc.travel —Leeds
- £13.50 - £14.00 an hour
- Part-time
- English
- Travel
- In-person
Quick apply
3d
IT Infrastructure & Support Technician
Clarion Security Systems Ltd —Manchester
- £32,000 - £38,000 a year
- Full-time
- Social media management
- SharePoint
- In-person
Quick apply
8d

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FM Helpdesk Operator

Pinnacle Group -
Morley

Quick apply

Job details

£13.33 an hour

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Powerpoint
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
SharePoint
Customer interaction
Outbound calling
Communication skills
Facilities maintenance
Planned maintenance

Full job description

Job Introduction

Pinnacle Group is looking for an experienced FM Helpdesk Operator (Temporary Contract) to provide exceptional customer service and support by taking and logging calls to the Helpdesk, managing the input of data and generally assisting the FM Helpdesk Administrator in the administration of the contracts. You will be joining our Total FM Team based in Morley, LS27.

Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors. We focus on keeping facilities running smoothly, safely, and efficiently – helping our clients create spaces that work for everyone.

Your responsibilities will include handling inbound and outbound calls, resolving customer inquiries, and providing accurate information about our services. You will need excellent communication skills, a friendly demeanor, and the ability to work efficiently under pressure.

We are offering a minimum 3-month temporary contract working from 8am – 4.30pm Monday to Friday. This role comes along with weekly pay, and it has an immediate start.

If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Answering the FM helpdesk and dealing with general enquiries and logging calls/jobs on the database utilising FM helpdesk software
Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the allocated response times
Allocating work orders to internal/ external contractors, ensuring that all tasks are completed in line with the allocated response times.
Tracking job progress against rectification times and implementing escalation procedures.
Report back to clients and contract staff on job progress and close out, including requesting extensions where applicable.
Keeping SharePoint up to date with information relating to the contracts and new assets

Key requirements:

Demonstrate a track record as an FM Helpdesk Operator with commitment to customer service.
Excellent organisation skills and attention to detail are required, along with decision-making and problem-solving.
Experienced in the operation of a software package, i.e. Evolution
Conversant in Excel, Word and PowerPoint
Self-managing and able to work on own initiative

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

helpdesk support jobs in mirfield, wyk

FM Helpdesk Operator

Overnights Customer Service Advisor

IT Technical Support & Warehouse Operations Coordinator

Nights Role: Mobile Response Officer

Help Desk Operative

Tech Support

Helpdesk Advisor

2nd Line Support Consultant

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

1st/2nd Line IT Support - £27,000-£34,000

Support Assistant

Helpdesk Lead

Customer Account Manager

Receptionist

IT Field Engineer

IT Support Analyst

IT Support Engineer

1st Line Support Analyst

Travel Agent / Membership Executive

IT Infrastructure & Support Technician

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