Call centre work from home Work, Jobs in Mitcheldean, Eng (with Salaries)

Call Handler FPCC
Gloucestershire Health and Care NHS Foundation Trust —Brockworth
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Care experience
- Patient care
9h
Biblins Centre Administrator
Woodcraft Folk —Ross-on-Wye
- £26,950 a year
- Part-time
- Hybrid work
- IT
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
2d
Operational Support Grade - HMP Leyhill (Prison Support Role)
Ministry of Justice —Gloucester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
3d
999 Call Handler (Emergency Medical Dispatcher) - Bristol
South Western Ambulance Service NHS Foundation Trust —Bristol
- £25,760 - £27,476 a year
- Overtime
- Patient care
- Free parking
- Annual leave
Customer Experience Advisor | S1 | Retail Banking | Gloucester Branch
A01 Santander UK plc —Gloucester
- From £25,000 a year
- Full-time
- Customer service
- Banking
Operational Support Grade - HMP Eastwood Park (Prison Support Role)
Ministry of Justice —Edge
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
3d
Prison Offender Manager - Non-operational - Part time
Ministry of Justice —Wotton-under-Edge
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
8d
Customer Solutions Specialist
Devon Bay Solutions —Bristol
- £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
Programmes Facilitator - Gloucester (South West)
HM Prison & Probation Service —Gloucester
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
Facilitator: Group Worker
Ministry of Justice —Wotton-under-Edge
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- English
- Presentation skills
- Annual leave
9d
Approved Premises Residential Worker (Annualised Hours Working Pattern)
HM Prison & Probation Service —Gloucester
- £20,001 - £40,000 a year
- 12 hour shift
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
5d
Field Agent
Conexus Recovery and Field Services —Gloucester
- £30,853.80 a year
- Full-time
- Travel
- Business
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Receptionist
HR Smith Group —Hereford
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Life insurance
Travel Specialist – Cruises & Tours
Premium Cruises and Tours —Cirencester
- £25,000 - £26,000 a year
- Part-time
- Sales
- Customer service
- In-person
- Employee discount
Quick apply
Prison Offender Manager - Non-operational - Full Time
Ministry of Justice —Wotton-under-Edge
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
8d
Qualified Probation Officer
HM Prison & Probation Service —Hereford
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
12d
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
- Work from home
- Employee assistance programme
Quick apply
Media Manager
Wildfowl and Wetlands Trust —Slimbridge
- £35,437 a year
- Hybrid work
- Travel
- Free parking
- Annual leave
6d
Community Payback Supervisor - Gloucestershire (South West)
HM Prison & Probation Service —Gloucester
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
1d
Home Carer (Mornings 07.00am - 10.00am)
Windrush Care —Cheltenham
- £13.00 - £14.75 an hour
- Part-time
- Paid training
- Annual leave
Quick apply

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call centre work from home jobs near mitcheldean, eng

Call Handler FPCC

Gloucestershire Health and Care NHS Foundation Trust -
Brockworth

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Job details

Full-time
£25,760 - £27,476 a year
9 hours ago

Qualifications

Customer service
Care experience
Patient care

Full job description

Are you looking for a new and exciting opportunity? Do you want to be part of an evolving service?

We are the First Point of Contact Centre (FPCC) for Gloucestershire Health and Care NHS Foundation Trust Mental Health services.

Our service has expanded to encompass the changing need of routine, urgent and crisis referrals in line with local and national guidance.

We deliver an extended 24/7 service including night shifts, which is an open access service for crisis referrals, and accepts professional referrals in to the trust covering mental health urgent and routine referrals

We are based at Edward Jenner Court alongside our physical health colleagues and we work collaboratively with them.

Come and join the team to be the First Point of Contact with service users, and referrers, to ensure they are engaged, treated with compassion and receive the highest quality of care at the start of their journey with Gloucestershire Health and Care NHS Foundation Trust.

Learn more about the team here:
First Point of Contact Centre > Glos Health & Care NHS Foundation Trust (ghc.nhs.uk)

The FPCC receives telephone calls, letters and e-mails from GP’s, HCP’s, service users, their representatives and other referrers seeking mental health advice, mental health support and to access the local secondary mental health and learning disability services. Alongside this, we also manage the NHS 111 mental health crisis service, and referrals in to the Trust. With just a single telephone number the FPCC delivers a much simplified way for service users and referrers to access the Trust, ensuring that service users are seen by the team at the right time.

We are looking for individuals with call handling experience, mental health care experience, customer care skills and a desire to make a difference within the First Point of Contact Centre.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.

76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.

81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

 This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Please refer to the Additional Information attachment before submitting your application

This role is not eligible for sponsorship as per the Government’s UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas

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Refine Your Search

call centre work from home jobs in mitcheldean, eng

Call Handler FPCC

Biblins Centre Administrator

Operational Support Grade - HMP Leyhill (Prison Support Role)

999 Call Handler (Emergency Medical Dispatcher) - Bristol

Customer Experience Advisor | S1 | Retail Banking | Gloucester Branch

Operational Support Grade - HMP Eastwood Park (Prison Support Role)

Prison Offender Manager - Non-operational - Part time

Customer Solutions Specialist

Programmes Facilitator - Gloucester (South West)

Facilitator: Group Worker

Approved Premises Residential Worker (Annualised Hours Working Pattern)

Field Agent

Receptionist

Travel Specialist – Cruises & Tours

Prison Offender Manager - Non-operational - Full Time

Qualified Probation Officer

1st Line Team Leader

Media Manager

Community Payback Supervisor - Gloucestershire (South West)

Home Carer (Mornings 07.00am - 10.00am)

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