Key team leader Work, Jobs in Monton, Gtm (with Salaries)

OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
Operation Manager
Ibralibra Consults Limited —Manchester
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Supervising experience
Quick apply
Warehouse Team Leader/Supervisor
Tattoo Everything Supplies —Swinton
- £25,500 a year
- Weekend availability
- Heavy lifting
- Continuous improvement
- Team management
- Free parking
- Annual leave
Quick apply
11d
Head of Building Services & Facilities
JDSPORTS —Bury
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
- Employee discount
Quick apply
Van Driver with Towing Experience
Garic Ltd —Bury
- £14.50 an hour
- Overtime
- Customer service
- Driving
- In-person
- Store discount
- Employee discount
Quick apply
11d
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
Quick apply
Site Manager – Campervan Rental Depot
Indie Campers —Manchester
- Weekend availability
- English
- Referral programme
Quick apply
Contract Manager
The Dwelling Doctors —Eccles
- £30,000 - £45,000 a year
- Full-time
- Customer service
- Administrative experience
- Travel
Quick apply
11d
Contracts & Works Planner
The Dwelling Doctors —Eccles
- £26,000 - £35,000 a year
- Weekend availability
- Customer service
- Maintenance
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
11d
Regional Transport Manager
EMR Group —Salford
- Full-time
- Management
- IT
- Annual leave
Quick apply
Collection/Delivery Driver
Nella Cutlery Services —Manchester
- From £41,470 a year
- Full-time
- Driving
- In-person
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
8d
Employability and Partnership Co-ordinator
The Manchester College —Manchester
- £26,000 - £29,500 a year
- Full-time
- Management
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Associate Director of Retail - South
GOOUTDOORS —Bury
- Full-time
- Microsoft Office
- Mentoring
- Leadership
Quick apply
14d
Team Leader - Housing Disrepair
Antony Hodari Holdings Limited —Manchester
- Hybrid work
- Microsoft Word
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Flexible schedule
Quick apply
Personal Assistant - Business Coordinator
STARK Group —Stockport
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Global Key Account – General Merchandising Manager
New Balance —Warrington
- £141,200 - £223,200 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
- Employee discount
- Flexible schedule
Deputy Manager
Aldi —Manchester
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
Contact Centre Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
Operations Supervisor – Rental & Customer Service
Indie Campers —Manchester
- Weekend availability
- English
- Referral programme
Quick apply

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OOH Contact Centre Manager (32 Hours)

PropCall -
Stretford

Quick apply

Job details

Part-time
£15.38 - £17.95 an hour

Benefits

Casual dress
Cycle to work scheme
Company events
On-site parking

Qualifications

Management
Computer literacy
Maintenance
Emergency management
Microsoft Office
Performance management
NVQ
BTEC
Communication skills

Full job description

Would you like to be a vital part of the growth plans for a rapidly growing Out of Hours Property Management Service Provider?...

Job Title OOH Contact Centre Manager

Department Group OOH Operations

Tier & Band Tier 2 Band 4

Reporting to Operations Manager

Hourly Rate Range £15.38 - £17.95 Dependent on Experience

Hours & Days of Work 32 Hours P/W, Sunday 10am-8pm, Monday 3pm-11pm, Tuesday 3pm-11pm, Friday 3pm-11pm

Interview Process Pre-Screen Telephone, Interview In Person @ Office x 2

Team manager & Shift Leader for our OOH Operation

Key Responsibilities

· Employee Retention and Engagement

· Client Contract Retention & Quality

· Answer Rate KPI Delivery

· Attendance Management

· Performance Management

· Quality Monitoring & Feedback Management

Experience

· 3+ Years management experience within a call centre setting.

· 1+ Years within a Property Maintenance setting, albeit can be linked in FM call centre environments. General real estate agency works does not count. Property Maintenance only with experience of reactive emergency settings

Industry / Sector Experience

Property Management, Accident handling, Emergency Call Centre Management. 999 Call Centre Managers. Pressurised call-handling settings.

Previous Role Types & Seniority

Contact Centre Team Leader/Customer Service Team Leader/Helpdesk Team Manager/Service Centre Manager/Contact Centre Manager/Middle to Lower Senior Level Office/Contact Centre Management

Achievements we would Like to See

Regularly hitting own and departmental KPI’s (with a focus on real time management of shift answer rates & wait times in addition to continuous improvement/quality KPIs).

Can evidence specific examples of turning around under performance & building a team to achieve targets consistently.

Ownership of the real time activity during often high-volume shifts independently & with assistance from peers.

Developing colleagues for internal progression.

Technical Ability

Computer literate, experience using CRM’s, Telephony Software & Microsoft Suite.

Preferred Qualifications (Nice to Have)

Any Property Management Qualifications (ARLA etc..).
ILM Qualifications
Relevant NVQ/BTEC/Degree
GDPR / H&S / CIPD in People or L&D

Soft Skills / Competencies

· Emotional intelligence, someone experienced with managing & motivating people.

· Maturity, can up-hold standards and understand the direction business is heading in.

· Desirable if experienced with less sociable hours work.

· Problem solving, risk assessment and understanding clients & how to make our service the best product/resolution for clients.

· Strong communicator with seniority in their manner.

Cultural Fit

· Team Player Dynamic should be Co-operative with existing management team, willing to learn company and industry specific methodology. Confident in their ability but not too rigid that they’re not willing to work together, compromise and remain resilient throughout. -

· Comfortable making quick decisions during live shifts under pressure.

· Able to run the shift with independence, autonomous in their operation of the shift.

· Musty be visible, vocal & approachable to the team during a shift in real time, leading from the floor. This role is not for someone who manages from behind a desk via email retrospectively.

· Collaborates with Operations Manager and SPM & PM Peers to ensure shift coverage and share best practices.

· Clear communicator, able to give instructions with confidence and debrief in quieter moments on shift.

· Gives live, real time soft skills and process coaching pro-actively throughout shifts, alongside more formal documented feedback

Success Metrics

What does success look Like in 90 Days? Colleague should be fully assimilated within the team with strong understanding of their reports and wider team. Should be directing the Saturday shift towards achieving individual and team KPIS.

What does success look Like in 1 Year? Colleague should be consistently evidencing that they are following all relevant people management policies, their team should be compliant and KPIs consistently on target, working towards own personal development.

If this sounds like the opportunity for you, please apply now!

Pay: £15.38-£17.95 per hour

Benefits:

Casual dress
Company events
Cycle to work scheme
On-site parking

Experience:

Management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

key team leader jobs in monton, gtm

OOH Contact Centre Manager (32 Hours)

Operation Manager

Warehouse Team Leader/Supervisor

Head of Building Services & Facilities

Van Driver with Towing Experience

Regional Operations Manager

Site Manager – Campervan Rental Depot

Contract Manager

Contracts & Works Planner

Regional Transport Manager

Collection/Delivery Driver

Employability and Partnership Co-ordinator

Foodhall Department Manager

Associate Director of Retail - South

Team Leader - Housing Disrepair

Personal Assistant - Business Coordinator

Global Key Account – General Merchandising Manager

Deputy Manager

Contact Centre Team Leader

Operations Supervisor – Rental & Customer Service

I want to receive the latest job alerts for key team leader in monton, gtm

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