Head of customer experience Work, Jobs in Morley, Wyk (with Salaries)

Help Desk - Maintenance Services
Reactive on Call FM Limited —Morley
- £24,420 - £26,400 a year
- Full-time
- Management
- Computer literacy
- Maintenance
- Free parking
- Annual leave
Quick apply
3d
Customer Service Advisor (Hybrid)
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Customer Service Advisor (Hybrid) Day/Night
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Management Trainee
Schuh —Leeds
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
13d
Head of Business
Command —Morley
- £70,000 - £85,000 a year
- Monday to Friday
- Management
- Leadership
Quick apply
6d
Customer Experience Manager
Ligentia —Leeds
- Full-time
- Analysis skills
Office Administrator
Palm Yorkshire Ltd —Bramley and Stanningley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
10d
Customer Insight Tracking Manager - Customer Experience
Morrisons —Bradford
- Monday to Friday
- Café
- Communication skills
- Free parking
- Store discount
Quick apply
10d
Social & Content Media Manager
Predictive Clicks —Sheffield
- £32,000 - £47,000 a year
- Full-time
- Sales
- Social media management
- Bachelor's degree
- Flexitime
Quick apply
2d
Business Development Manager
Global Brands LTD —Leeds
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
Customer Success Manager - B2B
Core Telecom —Leeds
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
Quick apply
4d
Operations Manager
Valor Hospitality —Harrogate
- £53,000 a year
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
National Lettings Manager
Homie —Leeds
- £40,000 - £70,000 a year
- Full-time
- Management
- Travel
- In-person
Quick apply
6d
Photographer & Videographer, Floorplanner, D.E.A
NicheCom —Halifax
- £25,000 - £35,000 a year
- Full-time
- Customer service
- Driving
- Office experience
- Free parking
Quick apply
5d
Head of Programme Delivery
M Group —Birstall
- Annual leave
- Employee assistance programme
Corporate Receptionist
Walker Morris LLP —Leeds
- Up to £27,500 a year
- Temporary
- Hospitality
- Customer service
- Front desk
- Annual leave
- Work from home
Head of PPC
Vintage.com —Leeds
- £60,000 - £80,000 a year
- Full-time
- Remote
- Analysis skills
- AI
- Leadership
Quick apply
4d
Head of Marketing & Sales.
HBL INTL LTD —Bingley
- Full-time
- Hybrid work
- Sales
- Marketing
- Master's degree
- Free parking
- Annual leave
Quick apply
3d
Online Account Specialist - Amazon
Morrisons —Bradford
- Hybrid work
- Sales
- Computer literacy
- Organisational skills
- Employee discount
Quick apply
Head of Trade Aftermarket (UK)
Ring Automotive Ltd. —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Free parking
- Annual leave

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Help Desk - Maintenance Services

Reactive on Call FM Limited
Morley

Quick apply

Job details

Permanent | Full-time
£24,420 - £26,400 a year
3 days ago

Benefits

Free parking
Annual leave
Company pension
On-site parking

Qualifications

Management
Computer literacy
Facilities management
Maintenance
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

Helpdesk Operative (2 Positions Available)

Location: Morley, Leeds, West Yorkshire
Job Type: Full-Time, Permanent

About ROC Facilities Management

ROC Facilities Management provides hard facilities management services to predominantly retail clients across the UK and Ireland. We deliver both reactive and planned maintenance services 24 hours a day, 365 days a year.

Due to continued growth, we are looking to recruit two full-time, permanent Helpdesk Operatives to join our expanding team based at our head office in Morley, Leeds.

This is an exciting opportunity to become part of a growing and ambitious business where no two days are the same.

About the Role

The successful candidate will be confident, enthusiastic and professional, with an excellent telephone manner and a positive attitude. You will enjoy building relationships with clients and contractors and thrive in a fast-paced environment.

Previous experience within a facilities management, maintenance, helpdesk or similar customer service role would be advantageous. Applicants should be comfortable using Microsoft Office and IT-based job management systems and be capable of managing multiple tasks simultaneously.

Key Responsibilities

Your duties will include, but are not limited to:

Receiving calls and emails from clients requesting new jobs, updates on existing works, or progress on quotations.
Liaising with engineers and contractors to allocate new jobs and obtain updates on ongoing works.
Using our job management software to create, update and review jobs and quotations (full training provided).
Updating client portals with real-time information received from engineers and contractors.
Raising quotes for potential works and invoices for completed works using our in-house systems (full training provided).
Participating in the company's on-call rota to respond to out-of-hours calls and queries when required.

Skills & Experience Required

The ideal candidate will possess:

Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, contractors and colleagues.
Outstanding attention to detail and the confidence to question information where necessary.
Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines.
Good computer literacy, including experience using Microsoft Office applications.
The ability to work effectively as part of a team whilst remaining self-motivated and proactive.
A passion for delivering exceptional customer service.

Why Join ROC FM?

ROC FM is a vibrant and experienced facilities management company supporting commercial clients throughout the UK and Ireland. We are a close-knit team that takes pride in delivering outstanding service and building long-term relationships with our clients.

This role offers genuine opportunities for career progression, with the potential to move into a supervisory or management position as the business continues to grow.

What We Offer

Competitive salary
20 days annual leave plus Bank Holidays
Company pension scheme
Company mobile phone for when on call
Company laptop for when on call
Free on-site parking
Ongoing training and development opportunities
Excellent career progression prospects

How to Apply

If you would like to be considered for this opportunity, please send your CV together with a covering letter to:

[email protected]

Pay: £24,420.00-£26,400.00 per year

Benefits:

Company pension
Free parking
On-site parking

Ability to commute/relocate:

Morley, West Yorkshire: reliably commute or plan to relocate before starting work (required)

Experience:

Facilities management: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in morley, wyk

Help Desk - Maintenance Services

Customer Service Advisor (Hybrid)

Customer Service Advisor (Hybrid) Day/Night

Management Trainee

Head of Business

Customer Experience Manager

Office Administrator

Customer Insight Tracking Manager - Customer Experience

Social & Content Media Manager

Business Development Manager

Customer Success Manager - B2B

Operations Manager

National Lettings Manager

Photographer & Videographer, Floorplanner, D.E.A

Head of Programme Delivery

Corporate Receptionist

Head of PPC

Head of Marketing & Sales.

Online Account Specialist - Amazon

Head of Trade Aftermarket (UK)

I want to receive the latest job alerts for head of customer experience in morley, wyk

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