Product support Work, Jobs in Mortimer Common, Ham (with Salaries)

Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Store Colleague - Part Time
JDSPORTS —Reading
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
4d
Technical Support Desk Agent
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £30,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Free parking
- Employee assistance programme
Quick apply
9d
Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Analytical Chemist
Clydesdale Pharma —Tadley
- £26,420 - £26,500 a year
- Full-time
- Data analysis skills
- Laboratory experience
- Quality control
Quick apply
3d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Reading
- Temporary
- Customer service
Marketing Assistant
Servero Limited —Basingstoke
- Up to £14 an hour
- Temporary
- Social media management
- In-person
- Marketing
Quick apply
4d
Customer Service and Technical Advisor (Call Centre)
Manrose Manufacturing Ltd —Reading
- £12.71 an hour
- Full-time
- Microsoft Word
- Customer service
- Engineering
- Annual leave
- Referral programme
Quick apply
Barista
Starbucks —Tadley
- Weekend availability
- Store discount
- Employee assistance programme
Main - Sales Assistant
WHSmith Travel —Reading
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
2d
Main - Sales Assistant
WHSmith Group —Reading
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
2d
Business Analyst
Reassured —Basingstoke
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Retail Sales Assistant
Travelex —Lower Earley
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
11d
Stockroom Assistant
Schuh —Newbury
- Part-time
- Customer service
- Merchandising
- Employee assistance programme
- Employee discount
Retail Sales & Brand Growth Assistant
Lily Lane Cosmetics & Home —Basingstoke
- £12.75 - £15.00 an hour
- Part-time
- Microsoft Outlook
- Customer service
- Organisational skills
- Free parking
- Store discount
Quick apply
8d
Event Enquiry Assistant
Dearborn Estates —Guildford
- From £33,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
3d
Retail Sales Advisor - Reading
Oak Furnitureland —Reading
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Junior Sales Executive
MotorEasy —Reading
- £24,000 - £30,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Referral programme
Quick apply
Product Analyst (Finance Applications)
BCA —Hook
- £50,000 - £55,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Product management
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Executive Assistant to the CEO
Thales —Reading
- Full-time
- Microsoft Office
- Travel
- Mentoring
- Annual leave
- Employee discount
2d

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product support jobs near mortimer common, ham

Customer Services Executive

Healthxchange -
Reading

Quick apply

Job details

Up to £30,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Office
Organisational skills
IT
Customer support
Communication skills
Time management

Full job description

Customer Services Executive

Location: Reading, Hybrid

Reporting to: Customer Services Manager

Salary: up to £30,000 pa, plus discretionary annual performance bonus

Work schedule: Our Customer Services department is open Monday to Friday 8am to 6pm. Your shift will be scheduled either 8am to 5pm or 9am to 6pm.

About Us:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8 and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

We’re looking for a dynamic, people-focused individual to join our Customer Services team and play a key role in delivering outstanding support across phone, email, and live chat. You’ll help create exceptional customer experiences while contributing to the continued success and growth of Healthxchange.

Requirements:

Excellent understanding of what a great customer experience is.
Previous experience in a Customer Support or Contact Centre environment.
Strong organisational skills and able to work to deadlines and deliver results under pressure.
High attention to detail with a focus on quality.
Excellent email writing skills.
Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable.
Self-motivated, with the ability to work under minimal supervision.
Excellent time management capability.
Proven communication skills, and confident telephone manner.
IT skill such as Microsoft Office and CRM systems (Salesforce desirable)

Responsibilities:

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.
Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer.
Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.
Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies.
Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times.
Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
Always act as a team player, working with your colleagues to achieve department goals and objectives.
Maintain accurate records within our customer database and CRM system.
Support with initiatives to upsell or promote HXP’s products or services.
Maintain an up-to-date knowledge of company products and procedures.
Provide support with ad-hoc projects and tasks as required.

Benefits

Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Work Location: Hybrid remote in Reading RG2 0NH

Quick apply

Refine Your Search

product support jobs in mortimer common, ham

Customer Services Executive

Store Colleague - Part Time

Technical Support Desk Agent

Contact Centre Associate

Analytical Chemist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Marketing Assistant

Customer Service and Technical Advisor (Call Centre)

Barista

Main - Sales Assistant

Main - Sales Assistant

Business Analyst

Retail Sales Assistant

Stockroom Assistant

Retail Sales & Brand Growth Assistant

Event Enquiry Assistant

Retail Sales Advisor - Reading

Junior Sales Executive

Product Analyst (Finance Applications)

Executive Assistant to the CEO

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