We are Recruiting Now!
Travel Coordinator Role
Start position in Dumbarton
1-2 Full-time permanent positions - Starting at £25,000 per year
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Who are Experience Scotland's Wild
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Experience Scotland's Wild are an award winning, 5 Star Tour Operator who focus on going above and beyond to ensure our visitors have the most wonderful time possible as they explore Scotland.
We provide Small Group Tours for clients from across the world, taking visitors for short walks in the Highlands, visits to Castles, Standing Stones, historical sites, and Natural locations
Our team are dynamic, and we’re always striving to do more, go further, be better… we will value your feedback and you’ll be able to input how we best improve our services, we’ll value your energy and enthusiasm for your role and work with you to ensure you have the best experience too, because if you bring passion to your work, it will positively pour back into the visitor experience.
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Why work with Experience Scotland’s Wild?
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Contract Type
Full Time
Permanent
If you'd like the opportunity to share your passion of Scotland with visitors from around the world, then this job may be perfect for you.
Working for Experience Scotland's Wild will allow you the chance to play an influential part in the growth of a small and dynamic business with ambitions of helping 1000's of clients have an amazing time on their dream vacation.
You'll get the chance to travel to destinations around Scotland to gain knowledge and give you a better understanding of what we're trying to accomplish.
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Apply for a Travel Coordinator Job
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What are we looking for from a Travel Coordinator
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We're looking for an enthusiastic, positive, and energetic person who has a passion for travel and helping others achieve their travel dreams.
We're looking for someone who can become an important part of the team and help in many different aspects of the business, with the overall goal of providing visitors to Scotland a fantastic experience from their first contact all the way through to their journey home.
The successful applicant will demonstrate a knowledge for Scotland, a willingness to learn and desire to help others.
We need an individual who’s driven and can perform using their own initiative, though is determined to help in the overall success of the team.
The desired candidate would be ambitious and have a good knowledge and passion for Scotland.
Someone who has excellent customer service and communication skills and is happy dealing with guests from across the globe.
You'll be able display the benefits of a trip to Scotland
We need someone who can take the lead in a situation and work alone, unsupervised though is equally capable of playing their part in a small and dynamic team
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Essential skills & requirements
for a Travel Coordinator
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You're able to deliver an exceptional Customer experience with outstanding attention to detail
Excellent communication skills are essential as you'll be communicating with clients from all over the world, from diverse backgrounds and cultures
Previous experience working in a customer service role
Passion for Scotland and a Willingness to learn - if you're willing to learn and have a good, cheerful outlook, then we believe that any knowledge can be gained
An ability to listen to clients and create experiences that reflect their desires
Knowledge and experience in Outlook email
Knowledge and experience in Microsoft Office
Strong knowledge & experience of administrative duties
Desirable
Experience working with Checkfront Booking system or a similar booking platform
Experience working with third-party booking systems such as Viator and Get Your Guide
Experience as a Travel Agent or Tour Operator
Speak multiple languages
Experience working with diverse populations and cultures
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Example of daily duties of our Travel Coordinator
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Answer emails, phone calls and chat apps to communicate with clients to help create their dream holiday
Create Itineraries to suit the desires and needs of clients
Create estimates for tours, researching expectant costs for elements of the trip
Manage bookings via Online booking system and third-party agent sites
Work directly with Managing Director, Office Manager, Tour Guides, and clients to ensure trips run smoothly
Sourcing of accommodation and other services such as activities, distilleries and entrance fees relating to tours for both staff and clients
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Job Type & Benefits
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Travel Coordinator Available Job Type
Starting Salary of £25,000
Permanent Contract
Full time, permanent Contract
Travel Coordinator Job Benefits
Be an integral part of the team with real influence
Flexible working hours where appropriate
Free Staff Tours (When available)
Discounted Tours for Family Members (When available)
Ongoing Training
Staff Social & Events
Casual dress
Potential for growth & experience with cross company working opportunities
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Fantastic Value
We aspire to constantly give exceptional value to every single client who trusts in us.
From our expert Scotland tour guides to the dedicated team in the office, we all want to go that extra mile to ensure you receive the best value tour in Scotland.
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Travel with an Expert
Travel with our Expert Tour Guides and learn all about our wonderful country in our beautiful Touring Vehicles.
You’ll feel like part of the team - it’s the people you travel with and meet along the way that make a vacation special and memorable
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Passionate
From your very first interaction with us, you’ll see our team is committed to sharing a deep passion for Scotland with you.
We know by the end of your Scotland tour you’ll be as passionate as we are & not want to leave.
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Built with Care
Simply put, we care.
It shows in the tours we’ve created and the effort we give every single client.
We want you to fall in love with Scotland and be dying to come back for more!
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