Data consultant Work, Jobs in Mottingham, Gtl (with Salaries)

frog - Customer Service Transformation Managing Consultant
Capgemini —London
- Hybrid work
- Customer service
- Salesforce
- AWS
The Data School UK - Data Analyst/Consultant
The Information Lab —London
- £35,000 - £40,000 a year
- Presentation skills
- School
- Annual leave
Data Analyst
Greenstone Advisory Group Ltd —London
- £46,000 - £59,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- In-person
Quick apply
Procurement and Accounts Payable Coordinator
UPP Ltd —London
- £40,000 a year
- Full-time
- Hybrid work
- Communication skills
Consultant
Infosys BPM —London
- £40,000 - £44,000 a year
- Full-time
- Engineering
- Data analysis skills
- Master's degree
- Free parking
- Employee assistance programme
2d
Associate, Digital Banking - Small Business
Curinos Inc —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Project Coordinator
Osprey Charging Network —London
- £28,000 - £32,000 a year
- Hybrid work
- Salesforce
- Engineering
- Microsoft Office
- Annual leave
Quick apply
9d
Clinical Trials Coordinator - London
Re:Cognition Health —London
- £34,000 - £38,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Annual leave
- Employee assistance programme
Quick apply
5d
Design Administrator
Rosa Architectural Design Ltd. —London
- £29,000 - £33,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Writing skills
Quick apply
10d
Change Consultant
Hitachi Solutions —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Human resources
Quick apply
eDiscovery Consultant, EMEA restricted
Consilio LLC —London
- Full-time
- Remote
- Bachelor's degree
- Travel
- Mentoring
Business Process and Operations Analyst
MANAGEMENT CONSULTANCY CAMPUS LTD —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Agile
Quick apply
8d
Planning Obligations Officer
Royal Borough of Greenwich —Woolwich
- £38,256 - £45,750 a year
- Full-time
- Data analysis skills
- Analysis skills
- Communication skills
9d
Call Handler/ Administrator
CRGH —London
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
- Employee discount
Quick apply
8d
Graduate AI Engineer
Fifty One Degrees —London
- £40,000 a year
- Full-time
- Hybrid work
- Software development
- AI
- Python
Quick apply
13d
Community & Events Executive
Sullivan & Stanley —London
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Gym membership
Quick apply
HR Advisor (Recruitment & HR Operations)
Valley Provincial Limited —Dartford
- £40,000 - £45,000 a year
- Full-time
- Human resources
- Recruiting
- Contracts
- Profit sharing
- Gym membership
Quick apply
1d
PMO (Project Management Office) – Junior/Graduate
Scrumconnect Consulting —Staines-upon-Thames
- £26,500 a year
- Contracts
- Communication skills
Associate Consultant (UK) - Entry-Level Technology Consulting (Life Sciences)
Veeva Systems —London
- £40,000 a year
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
NCSC Cyber Consultant
GCHQ —London
- £5,460 - £25,116 a year
- Presentation skills
- AI
- Communication skills
- Annual leave
14d

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frog - Customer Service Transformation Managing Consultant

Capgemini -
London

Apply Now

Job details

Permanent

Qualifications

Customer communication
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Salesforce
Coaching
Process improvement
Performance management
AWS
Stakeholder coordination
Client services
Multidisciplinary collaboration
Stakeholder management

Full job description

Why Join frog

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

What you will be doing

We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role you will play a key part in helping our clients to transformation their customer and contact centre operations and leverage technology to improve the way they engage with their customers. From re-imagining customer care strategies and operating models delivering a service fit for the agentic era to assessing current contact centre capabilities and identifying and building the future capabilities of the service operation.

There has never been a more exciting time to be focused on service transformation

You will help clients to boost their operational efficacy by optimising their current technology, implementing new technology or simply improving ways of working whilst also delivering great customer experience and service vision.

Throughout your work you will need to put the user at heart of what you do as you shape both customer and colleague journeys across service touchpoints and re-design processes to improve the overall customer and colleague experience

This is a pivotal role that combines delivery excellence with business growth and capability development. You will leverage your knowledge and experience to help shape and create relevant offers and proposals to engage and inspire clients and colleagues alike to grow our business

An overview of the role

This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations.

Customer Service Transformation and Optimisation:

Lead or assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics, CCaaS platforms, conversational AI).
Lead or assist in supporting the business transformation enabled by Customer Service tools to deliver key business capabilities (e.g., automation, channel strategy, customer insight, knowledge management)
Work with customers to identify challenges and opportunities that will enable them to deliver on their goals.
Work collaboratively with technology, data and customer teams internally and externally to develop and deliver solutions for large scale service transformation projects with a focus on customer centricity & business outcomes

CX Strategy Development:

Collaborate with clients to assess their current customer experience and the role of their tools and technologies in enabling this.
Design strategies to improve customer engagement, channel usage and contact drivers
Identify opportunities for innovation and process optimisation in customer facing processes and customer service journeys

Stakeholder Engagement:

Serve as a key point of contact for clients, providing timely and relevant communications and alignment
Work with client teams to improve adoption of Customer Service & CX technology and ways of working to drive better Customer Engagement outcomes.
Collaborate with internal and external stakeholders to align solutions with business objectives.

Coach and Role Model

Both on client projects and internally lead and coach colleagues to achieve their potential and deliver their best work
Role model frog and Capgemini values and behaviours

What we look for:

You don’t need to tick every box, but we’re particularly interested in candidates who bring the following skills and strengths:

Hands-on experience as an end user in Customer Service and CRM platforms would be ideal but at least an understanding for capabilities that are needed (e.g., Salesforce, Microsoft Dynamics, Google Dialogflow, CCaaS, conversational AI).
Successful track record of supporting growth through identifying opportunities, shaping propositions & proposals and responding to bids etc
Passion for shaping organisations to adapt to new trends in Customer Care, including the role of Agentic AI in transforming Contact Centres
Supporting clients to identify challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals
Proven experience in designing and delivering Service and CRM strategies and operating models

It would be a bonus if you had:

Experience working with at least one of these platform providers –Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow

Need to know

We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

We are a Disability Confident Employer

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

CSR

About Capgemini Invent

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Apply Now

Refine Your Search

data consultant jobs in mottingham, gtl

frog - Customer Service Transformation Managing Consultant

The Data School UK - Data Analyst/Consultant

Data Analyst

Procurement and Accounts Payable Coordinator

Consultant

Associate, Digital Banking - Small Business

Project Coordinator

Clinical Trials Coordinator - London

Design Administrator

Change Consultant

eDiscovery Consultant, EMEA restricted

Business Process and Operations Analyst

Planning Obligations Officer

Call Handler/ Administrator

Graduate AI Engineer

Community & Events Executive

HR Advisor (Recruitment & HR Operations)

PMO (Project Management Office) – Junior/Graduate

Associate Consultant (UK) - Entry-Level Technology Consulting (Life Sciences)

NCSC Cyber Consultant

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Why Join frog

What you will be doing

An overview of the role

What we look for:

It would be a bonus if you had:

Need to know

We are a Disability Confident Employer

CSR

About Capgemini Invent

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