Customer support & client services occupations Work, Jobs in Mouldsworth, Chs (with Salaries)

Complaints Handler - 12 month FTC
Chetwood Bank —Wrexham
- £29,870 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
Quick apply
Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
9d
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
Customer Service Advisor
Pinnacle Group —Liverpool
- £26,227.50 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Teamlead Customer Success Management
Booking Experts —Chester
- Hybrid work
- Hospitality
- Analysis skills
- Leadership
- Annual leave
Customer Service Advisor - 12 Month Fixed Term Contract
Olleco —Liverpool
- £27,497.64 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
10d
Customer Services Advisor
Allied Bakeries —Liverpool
- £27,000 - £29,060 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
Customer Service Exec (Crime/Family/PC)
Bell Lamb & Joynson Solicitors —Runcorn
- Up to £23,132.20 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
Customer Service Representative - Full Time Evenings, Monday-Sunday: 15:00-23:00 (37.5 Hours)
QVC —Liverpool
- £13.81 an hour
- Full-time
- Customer service
- Computer skills
- Free parking
- Annual leave
Customer Support Advisor
TradeHelp —Wrexham
- £22,568.00 - £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Customer Experience Advisor
Haier Europe —Birchwood
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
10d
Customer Service - Digital Marketing
Add People —Altrincham
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Time management
- Free parking
Quick apply
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Annual leave
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Customer Services Supervisor
Encirc —Elton
- £40,000 - £43,000 a year
- Microsoft Word
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
5h
Funded Customer Associate
The Progress Group —Liverpool
- £30,000 a year
- Hybrid work
- IT
10d
New Enquiry Manager – Legal Customer Services
AlphaBiolabs —Warrington
- £27,000 a year
- Hybrid work
- CRM software
- Sales
- Customer service
Customer Service Representative
D&M Packaging —Crewe
- From £27,500 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
6d
Junior Onboarding & Implementation Specialist
Booking Experts —Chester
- Hybrid work
- Analysis skills
- APIs
- Communication skills
- Annual leave

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customer support & client services occupations jobs near mouldsworth, chs

Complaints Handler - 12 month FTC

Chetwood Bank -
Wrexham

Quick apply

Job details

Full-time
£29,870 a year

Benefits

Private dental insurance
Company pension

Qualifications

GCSE
Complaint handling
Analysis skills
Financial services
Communication skills
A Level

Full job description

Description

This is a 12 Month Fixed Term Contract
As a Complaints Handler, you will play a key role in delivering fair, timely, and customer-focused complaint resolutions while ensuring full compliance with FCA regulations and industry standards. You will investigate each case thoroughly by gathering evidence, engaging with customers and internal stakeholders. Beyond resolving individual complaints, you will contribute to continuous improvement by identifying trends and recommending enhancements to products, services and customer journeys. You will also manage complaints from initial receipt through to final resolution and help identify opportunities to improve the overall customer experience and complaint handling process.

Key Responsibilities

Manage customer complaints from initial contact through to resolution, conducting thorough investigations and ensuring all cases are handled fairly, efficiently, and in line with FCA regulations.
Apply sound judgement and effective problem-solving skills to assess information, determine appropriate outcomes.
Maintain accurate and up-to-date complaint records within the CRM system, ensuring compliance with record-keeping standards and regulatory requirements.
Identify root causes, analyse complaint trends, and recommend improvements to processes, systems and controls.
Review and respond to Financial Ombudsman Service (FOS) referrals, preparing comprehensive evidence packs and supporting documentation within agreed timescales.

Skills, Knowledge & Expertise

Recent experience handling customer complaints and complex cases within a regulated financial services environment.
Strong knowledge of financial products, including credit cards, consumer loans, savings accounts, and mortgages is advantageous.
Excellent written and verbal communication skills, with the ability to demonstrate empathy, build rapport, and deliver positive customer outcomes.
Strong analytical and problem solving skills, experience handling customer data and the ability to support vulnerable customers.
Knowledge of fraud investigations, collections processes, and Financial Ombudsman Service (FOS) cases is advantageous.
Minimum qualification of A-Levels (or equivalent), including GCSE English and Maths (Grade C/4 or above).

Job Benefits

Competitive salary
25 days holiday PLUS your BIRTHDAY off
Pension contribution with Royal London
Life Assurance
Private medical, dental and optical health insurance with Axa
Hybrid working
Free breakfast available

About Chetwood Bank

We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.

Cifas
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Chetwood Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.

Quick apply

Refine Your Search

customer support & client services occupations jobs in mouldsworth, chs

Complaints Handler - 12 month FTC

Senior Customer Resolution Officer

Specialist Customer Care

Customer Service Specialist

Customer Service Advisor

Teamlead Customer Success Management

Customer Service Advisor - 12 Month Fixed Term Contract

Customer Services Advisor

Customer Service Exec (Crime/Family/PC)

Customer Service Representative - Full Time Evenings, Monday-Sunday: 15:00-23:00 (37.5 Hours)

Customer Support Advisor

Customer Experience Advisor

Customer Service - Digital Marketing

Junior Customer Success Manager

Telesales Team Manager - Customer Loyalty

Customer Services Supervisor

Funded Customer Associate

New Enquiry Manager – Legal Customer Services

Customer Service Representative

Junior Onboarding & Implementation Specialist

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