Customer service coordinator Work, Jobs in Mountsorrel, Lec (with Salaries)

Customer Service & Purchasing Coordinator
UK Shopping Mall Ltd —Rothley
- £26,000 - £29,000 a year
- Full-time
- English
- AI
- Communication skills
- Free parking
- Employee discount
Quick apply
1d
Sales Coordinator
Loughborough University —Loughborough
- £28,089.83 a year
- Full-time
- Customer service
- Hotel
- Business development
- Free parking
- Annual leave
13d
Clinic Coordinator / Receptionist for Skin Clinic
City Laser & Skin Clinic —Leicester
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Service Delivery Co-ordinator
Bellrock Property and Facilities Management —Leicester
- Weekend availability
- Customer service
- Organisational skills
- AI
- Health & wellbeing programme
- Annual leave
Quick apply
Senior Customer Service Coordinator
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Quick apply
8d
Residential Wellbeing Coordinator
Nottingham College —Nottingham
- £25,256 - £26,348 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee discount
Quick apply
23h
Conference & Events Coordinator Student Placement
University of Derby —Derby
- £26,737.00 - £31,209.85 a year
- Weekend availability
- University
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Office/ Sales Co-ordinator
Coventry Sliding Wardrobes Ltd. —Nuneaton
- £29,500 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
13d
Site Setup Coordinator
Balfour Beatty —Derby
- Hybrid work
- Microsoft Powerpoint
- Customer service
- First Aid Certification
- Annual leave
10d
Customer Care Co-ordinator
M&J Evans construction —Tamworth
- £25,500 - £31,000 a year
- Full-time
- English
- Data entry
- In-person
- Employee discount
Quick apply
1d
Sales & Marketing Coordinator
Autolease Ltd —Derby
- £26,500 - £29,500 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Employee discount
Quick apply
Sales & Production Coordinator
King Highway Products —Market Harborough
- Microsoft Outlook
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
12d
Supplier Support Coordinator
GXO Logistics —Nottingham
- Up to £26,100 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Hire and Sales Coordinator
GAP Group —Swadlincote
- Full-time
- Sales
- Organisational skills
- Communication skills
9d
Logistics Service Delivery Coordinator (Maternity Cover)
Crown SDS (Service Delivery Solutions) —Tamworth
- £28,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Free parking
Quick apply
3d
Receptionist/Returns Coordinator (Dual Role)
Scolmore Group —Tamworth
- £26,000 - £28,000 a year
- Full-time
- Microsoft Outlook
- ERP systems
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Internal Sales Coordinator (UltraTile)
Instarmac Group plc. —Tamworth
- Full-time
- CRM software
- Conflict management
- Data entry
- Annual leave
- Employee assistance programme
Sales and Customer Service Co-ordinator
PUGH & SANDERS LIMITED —Burton-On-Trent
- £16,900 - £17,400 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
6d
Service Coordinator UK & Ireland
Pramac Generac UK Limited —Rugby
- Organisational skills
Quick apply

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Sales Coordinator
Loughborough University —Loughborough
Undertake proactive sales activity, including telesales and business conversion calls. This is a fast-paced and rewarding role that combines sales, customer…
£28,089.83 a year
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Hire Desk and Sales Coordinator
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In this role as a Hire Desk and Sales Coordinator your days will be spent building relationships with customers, selling via e-mail and telephone, taking care…
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customer service coordinator jobs near mountsorrel, lec

Customer Service & Purchasing Coordinator

UK Shopping Mall Ltd
Rothley

Quick apply

Job details

Permanent | Full-time
£26,000 - £29,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
On-site parking

Qualifications

Live chat
Supplier ordering
Customer service call handling
Inbound customer enquiry call handling
Ticket management
English
E-commerce
Procurement support
Purchasing
AI
Communication skills
Supply chain customer service

Full job description

About us

UKSM is a family-run ecommerce business in Leicestershire that has been trading online for over 20 years. We run seven websites across the creative, floristry, craft, gift and home décor market, selling to both retail customers and trade, and we handle the whole journey ourselves — buying, warehousing, despatch, customer service and accounts.

We are small, close-knit and deliberately not corporate. There are no layers to work through and nobody sits back while someone else is under pressure — people here genuinely work for each other. Our values run through everything: perseverance, accuracy, knowledge, teamwork, respect and dependability. They are how we hire and how we work, not a poster on a wall.

The role

This is a split role, roughly 50/50 between customer service and purchasing administration. It is an established position with proven processes and a colleague who has done it before you, so you are not starting from a blank page — but there is plenty of room to make it your own.

Half your week is front-line customer service:

Handling calls, tickets and live chat, and answering product, pricing and order enquiries
Resolving post-sale issues — damages, shortages and "where is my order" — including chasing couriers
Owning queries end to end and keeping key accounts updated on current and upcoming orders

The other half is purchasing and goods-in administration:

Checking supplier order confirmations against the purchase orders we have raised, and catching errors before goods are despatched
Creating electronic GRNs from delivery notes so the warehouse can book stock in accurately
Working with the Goods In team to confirm what has arrived, and reporting shortages and errors back to suppliers
Resolving PO queries with our accounts team and placing small restock orders

The two halves feed each other. Knowing what is arriving from suppliers makes you far better at answering the customer asking where their order is.

We are an AI-forward business — and we mean it

This is the part of the advert we would most like you to read twice.

AI tools are part of the daily toolkit at UKSM. Not a trial, not a side project, not something one person in the office is "looking into". We use them to strip repetitive admin out of the working day: reading and checking supplier confirmations, comparing documents against our system records, drafting and sense-checking replies, pulling together order and account histories in seconds instead of minutes.

The point is not to replace people. It is the opposite. Every hour of manual checking we remove is an hour handed back to the things that actually need a human being — the awkward customer problem, the supplier who has let us down, the judgement call that no tool should be making on its own.

You will be expected to use these tools every day, from day one, and to help build the written procedures around them so the work is repeatable by the whole team rather than locked in one person's head. You will also be expected to spot the next thing worth automating and say so.

You do not need to arrive an expert. Plenty of people are at the start of this journey and that is completely fine — we will train you. What we cannot train is the appetite. We want someone who is genuinely curious, who will try things, who will come back and say "I found a better way to do this" and share it with the team.

What we are looking for

Strong written and verbal communication skills, and fluent English
Strong attention to detail — much of this role is spotting the figure, code or quantity that is wrong
A proactive approach: finding problems before they find you
The ability to multitask and switch between reactive customer work and structured admin
A dedicated team player who is happy to pitch in wherever it is needed
Real enthusiasm for using AI tools daily, and for sharing ideas about them with colleagues
Familiarity with ecommerce businesses and/or warehouse operations is advantageous

No prior knowledge of our product ranges is required. We will teach you the products and the systems — bring the attitude and the attention to detail.

What we offer

£26,000 – £29,000 per annum, depending on experience
20 days holiday per year plus standard bank holidays
Workplace pension scheme
Free on-site parking
Staff discount across our brands
Full training on our systems, our products and the AI tools we use
A small, supportive team in which your ideas are actually heard and acted on

To apply

Apply through Indeed with your CV and a short note telling us why this role appeals to you. If you have used AI tools in your work — in any capacity, at any level — tell us what you did with them

Pay: £26,000.00-£29,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in mountsorrel, lec

Customer Service & Purchasing Coordinator

Sales Coordinator

Clinic Coordinator / Receptionist for Skin Clinic

Service Delivery Co-ordinator

Senior Customer Service Coordinator

Residential Wellbeing Coordinator

Conference & Events Coordinator Student Placement

Office/ Sales Co-ordinator

Site Setup Coordinator

Customer Care Co-ordinator

Sales & Marketing Coordinator

Sales & Production Coordinator

Supplier Support Coordinator

Hire and Sales Coordinator

Logistics Service Delivery Coordinator (Maternity Cover)

Receptionist/Returns Coordinator (Dual Role)

Internal Sales Coordinator (UltraTile)

Sales and Customer Service Co-ordinator

Service Coordinator UK & Ireland

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