Control officer Work, Jobs in Much Hadham, Hrt (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- IT
- Communication skills
7d
Operational Support Grade - HMP Highpoint (Prison Support Role)
Ministry of Justice —Cambridge
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Safety & Compliance Officer
JMC Aviation —Stansted Airport
- £350 a day
- Monday to Friday
- Computer literacy
- Maintenance
- English
Security Officer
Helix K9 Defence Ltd —Luton
- £3,000 - £4,000 a month
- First Aid Certification
- Free parking
Quick apply
5d
Operational Support Grade - HMP The Mount (Prison Support Role)
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Manager, Global ServiceNow Alliance Performance and Operations Lead (24-months Secondment or Fixed Term Contract)
Deloitte —Cambridge
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Divisional Director of Operations - Clinical Administration
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £79,504 - £91,609 a year
- Weekend availability
- Continuous improvement
- Travel
- Patient care
9d
MLRO and Compliance Officer
PXP —Stanstead Abbotts
- Full-time
- Hybrid work
- AI
- Communication skills
- Free parking
Quick apply
Head Of Compliance And Quality Assurance
Medirest —Cambridge
- £65,000 a year
- Hotel
- Analysis skills
- Leadership
- Employee discount
12d
Trainee or Certificated Enforcement Agent
High Court Enforcement Group —London
- Up to £60,000 a year
- Weekend availability
- Travel
- Leadership
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
Finance Officer LBS
Civic Recruitment Limited —London
- £24.54 an hour
- Temporary
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick apply
14d
Corporate Security Officer
Enigma Security Solutions —Stevenage
- £14.31 an hour
- 12 hour shift
- English
- First Aid Certification
- In-person
Quick apply
7d
Learning Support and Resilience Officer - Neurodiversity Support
London Fire Brigade —London
- £43,636 - £49,961 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
Band 3 Cyber Security and Operational Resilience Inspector
Office for Nuclear Regulation —London
- £71,196 - £81,794 a year
- Hybrid work
- Master's degree
- Presentation skills
- No degree
- Annual leave
Customs Compliance Analyst
Teledyne Technologies Inc. —Chelmsford
- Full-time
- Continuous improvement
- Computer skills
- Business
- Free parking
- Employee assistance programme
Security Officer
ABM UK —Bishop's Stortford
- £6,500 a year
- Temporary
- First Aid Certification
- Annual leave
- Employee discount
Quick apply
Head of Mortgage Brokerage Operations
Active Mortgages —Chelmsford
- Up to £50,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Financial services
- Free parking
- Work from home
Quick apply
9d
Finance Executive - Apprentice
Office of Rail and Road —London
- £27,059 - £36,717 a year
- Full-time
- Hybrid work
- Presentation skills
- Accounting
- Accounting
13d
CASS Office – Client Assets Oversight
Deutsche Bank —London
- Full-time
- Analysis skills
- Financial services
- Communication skills
- Employee discount

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

control officer jobs in much hadham, hrt

Contact Centre Officer (Headquarters, Chelmsford)

Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624

Operational Support Grade - HMP Highpoint (Prison Support Role)

Safety & Compliance Officer

Security Officer

Operational Support Grade - HMP The Mount (Prison Support Role)

Manager, Global ServiceNow Alliance Performance and Operations Lead (24-months Secondment or Fixed Term Contract)

Divisional Director of Operations - Clinical Administration

MLRO and Compliance Officer

Head Of Compliance And Quality Assurance

Trainee or Certificated Enforcement Agent

Finance Officer LBS

Corporate Security Officer

Learning Support and Resilience Officer - Neurodiversity Support

Band 3 Cyber Security and Operational Resilience Inspector

Customs Compliance Analyst

Security Officer

Head of Mortgage Brokerage Operations

Finance Executive - Apprentice

CASS Office – Client Assets Oversight

I want to receive the latest job alerts for control officer in much hadham, hrt

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