Helpdesk support Work, Jobs in Nailsea, Som (with Salaries)

Brunel: Service and Installation Administrator
Obsequio Group —Bristol
- From £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
10d
Customer Service Consultant
HSBC Global Services Limited —Bristol
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
3d
Senior Helpdesk Assistant
University of Bath —Bath
- £26,707 - £30,378 a year
- Part-time
- Customer service
- University
- Organisational skills
- Annual leave
- Employee discount
13d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- Travel
- In-person
Quick apply
IT Support Engineer
Giacom —Bristol
- £26,250 a year
- Customer service
- Windows
- Communication skills
- Annual leave
Quick apply
IT Service Desk Agent
TRG UK Ltd —Bristol
- £26,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
12d
Receptionist/Administrator
Cotham School —Bristol
- From £8,465 a year
- Part-time
- Microsoft Office
- Accounting
- Front desk
- Free parking
- Employee assistance programme
Quick apply
11d
Facilities Coordinator
JLL —Bristol
- Travel
Administrator
Lorne Stewart —Cardiff
- £24,500 - £25,000 a year
- Full-time
- Microsoft Word
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
10d
Service & Installation Administrator
Brunel Security —Portishead
- From £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
12d
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person
10d
Attendance/Helpdesk Administrator
Bristol Grammar School —Bristol
- £8,500 - £10,300 a year
- Part-time
- Administrative experience
- IT
- School
IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
Quick apply
Housekeeper
North Bristol NHS Trust —Bristol
- £25,272 a year
- Part-time
- Organisational skills
- Communication skills
8d
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
11d

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Brunel: Service and Installation Administrator

Obsequio Group
Bristol

Quick apply

Job details

Full-time
From £25,500 a year
10 days ago

Benefits

Annual leave
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Facilities management
Microsoft Office
Administrative experience
Driving
IT
Communication skills
Time management

Full job description

Location: Portishead Office (BS20 6PN)
Salary: From £25,500 per annum
Job Type: Full-time, Permanent
Hours: Monday to Friday, 8:30am – 5:00pm (30-minute unpaid lunch break)

About Us

Brunel Fire & Security is a successful and growing business providing fire and security solutions to commercial and industrial clients across the UK. We are committed to delivering exceptional service and protecting our clients' people, properties, and assets.

As part of the Obsequio Group, one of the UK's fastest-growing private companies, we offer exciting opportunities for career development and progression within a supportive and collaborative environment.

We are looking for an organised and customer-focused Service & Installation Administrator to join our friendly team in Portishead.

Previous experience within scheduling, facilities management, trades, service coordination, or helpdesk administration would be advantageous, although not essential. Most importantly, we're looking for someone with strong administration skills, excellent communication abilities, and a commitment to delivering outstanding customer service.

The Role

As a Service & Installation Administrator, you will play a key role in supporting the smooth operation of our Service and Installation departments. You will act as a central point of contact for customers, engineers, suppliers, subcontractors, and internal teams, ensuring projects and service visits are coordinated efficiently and professionally.

This is a varied and fast-paced role offering excellent opportunities to learn, develop, and progress within the business.

Key Responsibilities

Customer Service & Coordination

Handle incoming service requests and log, allocate, and monitor jobs through our CRM system.
Schedule service visits and installation appointments.
Provide customers with regular updates on job progress.
Respond promptly and professionally to customer enquiries and requests.
Manage specific key client accounts and maintain strong customer relationships.

Scheduling & Project Support

Monitor engineer schedules and allocate work effectively.
Coordinate with subcontractors to ensure projects are completed on time and to the required standard.
Proactively monitor jobs throughout their lifecycle, ensuring all customer SLAs are met.
Communicate job outcomes to relevant customers and internal stakeholders upon completion.

Administration & Documentation

Maintain accurate records of service and installation activities.
Prepare and process project-related documentation.
Create and manage purchase orders, contractor work orders, and supplier invoices.
Prepare maintenance contracts, contract renewals, and sales quotations using the company CRM system.
Maintain both electronic and hard-copy filing systems where required.
Update management reports and forecasting spreadsheets as required.

Operational Support

Order and coordinate materials and equipment with suppliers.
Manage returns relating to service calls, installations, and small works.
Process invoicing for service call-outs and minor works.
Coordinate engineer vehicle servicing and repairs to minimise disruption.
Receive and check deliveries.
Arrange travel, accommodation, and vehicle hire when required.
Support continuous improvement initiatives and identify opportunities to streamline processes.

General Duties

Provide administrative support across the business as required.
Assist with ad hoc projects and tasks to support business needs.

About You

Essential Skills & Experience

Minimum 3 years' experience in an administrative role.
Excellent customer service skills.
Strong verbal and written communication skills.
Highly organised with excellent attention to detail.
Strong Microsoft Office and general IT skills.
Ability to manage multiple priorities and work effectively under pressure.
Excellent time management and problem-solving abilities.
Professional, reliable, and trustworthy.
Self-motivated with a proactive approach to work.
Team player with a flexible attitude.

Desirable Skills & Experience

Previous scheduling or service coordination experience.
Experience within facilities management, engineering, trades, construction, fire and security, or a similar industry.

What We Offer

Competitive salary from £25,500 per annum
25 days annual leave plus bank holidays
Company pension scheme (following successful completion of probation)
Training and development opportunities
Career progression within a growing organisation
Company events
On-site parking
Supportive and friendly team environment

Additional Information

Due to the nature of our business, successful applicants will be required to undergo industry-standard security screening and a DBS check.

Requirements

GCSEs (or equivalent)
Excellent English language skills
Driving licence preferred
Ability to reliably commute to Portishead (BS20 6PN) or relocate before commencing employment

Apply Now

If you would like to join our growing team, please submit your CV together with a covering letter outlining your relevant experience and explaining why you would be a great fit for the role.

Quick apply

Refine Your Search

helpdesk support jobs in nailsea, som

Brunel: Service and Installation Administrator

Customer Service Consultant

Senior Helpdesk Assistant

Facilities Coordinator

IT Support Engineer

IT Service Desk Agent

Receptionist/Administrator

Facilities Coordinator

Administrator

Service & Installation Administrator

Service Desk Advisor (First Line Helpdesk)

IT Service Desk Engineer

Attendance/Helpdesk Administrator

IT Support Engineer

Facilities Helpdesk Manager

IT Applications Support Technician

2nd Line Support Analyst

IT Services Lead

Housekeeper

IT Services Lead

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