Administration Work, Jobs in Neath Port Talbot (with Salaries)

Customer Service Administrator
CanDo Laundry Services —Port Talbot
- £28,000 a year
- Full-time
- CRM software
- Data entry
- In-person
- Free parking
Quick apply
1d
Office Administrator/bookkeeper
BAGLAN BUILDERS LTD —Port Talbot
- £13.50 - £14.50 an hour
- Part-time
- Google Suite
- Computer literacy
- Administrative experience
Quick apply
3d
Business Administrator
Academy for Project Managment Ltd —Neath
- £24,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Business development
Quick apply
Administration Assistant
Rhondda Cynon Taf —Rhondda Cynon Taff
- £25,989 a year
- Full-time
- Computer literacy
2d
Accounts/Office Administrator
A1 Group Transport Ltd —Port Talbot
- From £13.50 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
Administration Assistant
Truck And Plant Asset Management LTD —Swansea
- £27,000 - £28,000 a year
- Full-time
- Administrative experience
- Data entry
- Free parking
Quick apply
1d
Learning & Development Administrator
IQUW Group —Swansea
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Veterinary Receptionist
Afon Veterinary Centre Limited —Neath
- From £12.71 an hour
- Part-time
- Computer literacy
- Organisational skills
- Front desk
- Employee discount
Quick apply
10d
Veterinary Receptionist - Part Time 32.5 hours per week
St James Veterinary Practice —Swansea
- £12.96 an hour
- Part-time
- Customer service
- Computer literacy
- Data entry
- Health & wellbeing programme
- Referral programme
Quick apply
2d
Administration Assistant
Velindre University NHS Trust —Cardiff
- £26,813 - £27,890 a year
- Part-time
- University
1d
Office Administrator
Warmserve Services Limited —Swansea
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
Quick apply
2d
Clerical Assistant
Rhondda Cynon Taf —Rhondda Cynon Taff
- £25,989 a year
- Full-time
- Computer literacy
- Communication skills
2d
Trainee Office Administrator
Press Glass —Port Talbot
- £12.85 an hour
- Full-time
- English
- Microsoft Office
- Maths
- Free parking
- Health & wellbeing programme
Quick apply
5d
Admin Assistant
J & D Water Consultants Ltd —Pyle
- £28,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
4d
Production Administration Assistant (Part-Time)
KINGSWARD LTD —Ferndale
- From £13.50 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Free parking
Quick apply
4d
Office Administrator
Waddle Insurance —Swansea
- From £25,000 a year
- Full-time
- Customer service
- Accounting
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Senior Administrative Officer
Bridgend County Borough Council —Bryn
- £31,537 - £32,597 a year
- Full-time
- Administrative experience
- Human resources
- School
Operational Support/Administrative Assistant
EX1 - Digital Forensic Services Ltd —Llanelli
- £25,000 a year
- Overtime
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
3d
Medical Receptionist/Administration
Abercynon Medical Centre —Mountain Ash
- £12.71 an hour
- Part-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
Service Administrator
Days Motor Group —Swansea
- 8 hour shift
- Data entry
- Organisational skills
- Cash handling
- Free parking
- Annual leave
9d

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Customer Service Administrator

CanDo Laundry Services -
Port Talbot

Quick apply

Job details

Permanent | Full-time
£28,000 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Upselling
Administrative support experience
Internal department liaison
Email software
Complaint handling
Data entry
B2B
Customer interaction
Communication skills
Office experience

Full job description

CanDo Laundry Services is looking for a Customer Service Administrator to join our office-based team in Port Talbot.

This is a full-time, permanent role working Monday to Friday, 8:30am–5:00pm, with a salary of £28,000.00 per annum depending on experience.

You will be one of the first points of contact for our customers, handling telephone and email enquiries, resolving queries, processing orders, maintaining accurate records, and working closely with our operations, transport, and account management teams.

We are looking for someone with previous customer service, call-handling, office administration, or client-facing experience. You will need to be organised, confident on the phone, accurate with data entry, and able to stay calm and professional in a busy office environment.

This is an office-based role in Port Talbot. Remote work is not available.

CanDo Laundry Services is an equal opportunities employer.

Job Description

Job Title: Customer Service Administrator

Department: Sales & Service

Reports to: Head of Commercial

Location: Baglan, relocating to Unit 4, Kenfig Industrial Estate in Summer to Fall 2026

This is an office-based role. Remote work is not available.

Employment Type: Full-time, Permanent

Hours: Monday to Friday, 8:30am–5:00pm

Rate of Pay: £28,000.00 per annum

Role Purpose

The Customer Service Administrator is responsible for providing professional, accurate, and efficient support to customers across Wales and England.

As one of the first points of contact for our clients, this role plays an important part in maintaining strong customer relationships, responding to enquiries, resolving issues, processing orders, and keeping accurate records.

The role requires a confident communicator who can work well in a busy office environment, handle a high volume of customer contact, and support the wider commercial, operations, transport, and account management teams.

Key Responsibilities

Customer Service and Communication

Respond promptly and professionally to customer enquiries by telephone and email.
Handle a high volume of inbound customer communications.
Provide clear, friendly, and accurate information to customers.
Resolve customer queries efficiently wherever possible.
Escalate complex issues, complaints, or service concerns to the appropriate person.
Maintain a calm, patient, and professional approach during busy or challenging periods.

Administration and Record Keeping

Accurately record customer interactions and updates.
Maintain up-to-date records within the Company’s CRM and other systems.
Process customer orders accurately and efficiently.
Support general office administration as required.
Ensure customer information is handled appropriately and in line with Company procedures.

Customer Support and Problem Solving

Troubleshoot customer issues and follow them through to resolution.
Liaise with internal teams to obtain updates and provide accurate responses to customers.
Identify recurring customer issues and raise them with the relevant manager.
Analyse customer feedback and suggest improvements to service delivery.

Commercial Support

Identify appropriate upselling and cross-selling opportunities during customer interactions.
Support customer retention through professional service and timely communication.
Work collaboratively with operations, transport, and account management teams to support customer requirements.

Teamwork and Internal Communication

Build positive working relationships with colleagues across departments.
Communicate clearly with internal teams to help resolve customer queries.
Support the wider office team during busy periods.
Follow instructions from managers and supervisors.

Person Specification

Essential

Previous experience in a customer service, call-handling, office administration, or client-facing role.
Excellent verbal and written communication skills.
Confident telephone manner.
Strong attention to detail.
Accurate data entry skills.
Confident using IT systems, CRM systems, Microsoft Office, and email.
Able to manage multiple tasks and priorities.
Calm, professional, and patient when dealing with customers.
Organised, proactive, and reliable.
Able to work full-time in an office-based role in Port Talbot.

Desirable

Experience in commercial laundry, logistics, facilities management, B2B services, or a similar service-based environment.
Knowledge of upselling, cross-selling, or customer retention.
Experience working with multi-site or multi-region operations.
Experience handling complaints or service issues.
Experience processing orders or supporting account management teams.

Skills and Behaviours

Professional and friendly communication style.
Strong customer focus.
Good problem-solving skills.
High level of accuracy.
Organised and able to work at pace.
Resilient under pressure.
Positive and proactive attitude.
Team player.
Reliable and punctual.
Able to handle confidential and customer information appropriately.

Key Working Relationships

Customers and client contacts
Customer Services Supervisor
Head of Commercial
Account management team
Operations teams
Transport team
Finance and administration teams where required

Performance Measures

Performance in this role will be assessed against:

Quality and professionalism of customer communication.
Accuracy of records, orders, and data entry.
Response times to customer enquiries.
Ability to resolve queries and escalate appropriately.
Customer feedback and service standards.
Teamwork and internal communication.
Attendance, punctuality, and reliability.
Compliance with Company procedures.

General Duties

Carry out reasonable duties as requested by management.
Support the smooth running of the customer service and office function.
Attend training, meetings, and briefings as required.
Maintain good standards of conduct and communication.
Follow Company policies and procedures at all times.
Support improvements to customer service and internal processes.

Company Expectations

All employees are expected to:

Work safely and follow all Company procedures.
Treat colleagues, customers, managers, and visitors with respect.
Attend work reliably and on time.
Communicate professionally and appropriately.
Take responsibility for the quality of their work.
Maintain confidentiality and handle information correctly.
Support the Company’s commitment to quality, teamwork, accountability, and continuous improvement.

Pay: £28,000.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Is your desired salary £28,000.00 per annum?
Our office will be relocating to our new facility at Unit 4, Kenfig Industrial Estate, Port Talbot SA13 2PE. Will you be willing to work at our current office at Baglan Energy Park, Central Ave, Port Talbot SA12 7AX and move to working in the new facility when we move?
Do you have previous experience in a customer service, office administration, call-handling, or client-facing role?
Are you confident handling customer enquiries by both telephone and email?
Do you have experience using Microsoft Office, email, CRM systems, or similar workplace systems?
Are you comfortable working in a busy office environment where you may need to manage several customer queries or tasks at the same time?
Are you confident recording information accurately and maintaining customer records?
Are you able to work full-time, Monday to Friday, 8:30am–5:00pm?
Do you understand this is an office-based role in Port Talbot and that remote work is not available?

Education:

GCSE or equivalent (required)

Experience:

phone based customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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