tool maker Work, Jobs in nelson, lan (with Salaries)

Customer Service Team Leader
Panaz Ltd —Burnley
- Full-time
- CRM software
- Contracts
- Leadership
- Referral programme
- Sick pay
Book Binder/ Bespoke Paper over board box maker
Dornans Ltd —Chadderton
- £12.71 - £15.00 an hour
- Full-time
- Power tools
- In-person
- Hand tools
Quick apply
Business Development Executive
Businesswise Solutions Limited —Nelson
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Sales
- Research
- Business development
- Work from home
- Life insurance
Quick apply
University Fellow
University of Salford —Salford
- Full-time
- University
- AI
- School
5h
Bench Joiner/Cabinet Maker
DMN Project Build —Huddersfield
- £17 - £20 an hour
- Full-time
- In-person
- Hand tools
- Free parking
Quick apply
Bench Hand Joiner / Cabinet Maker
Your Brand Partner —Batley
- £14 - £18 an hour
- Full-time
- Maintenance
- Plumbing
- Driving
- Free parking
- Sick pay
Quick apply
Authorisations Caseworker
HM Revenue and Customs —Manchester
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Work from home
3d
Lecturer in Agricultural Engineering
Myerscough College —Preston
- Up to £41,821 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Free parking
- Employee assistance programme
Business Development Executive
Service Innovation Group UK —Manchester
- £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Field Clinical Specialist, CRM (North West England)
Boston Scientific —Bolton
- Travel
- Communication skills
Field Service Technician
Arrive —Manchester
- Maintenance
- Automotive diagnostics
- Communication skills
Quick apply
Machine Tool Fitter
PTG - Holroyd —Rochdale
- £33,000 - £40,000 a year
- Overtime
- Assembly
- Travel
- Sick pay
Quick apply
Field Service Technician - Leeds
Arrive —Manchester
- Maintenance
- Automotive diagnostics
- Communication skills
Quick apply
Machine Tool Fitter
PTG Holroyd Precision Rotors —Rochdale
- £33,000 - £40,000 a year
- Overtime
- Assembly
- Travel
- Sick pay
People Analytics Consultant
Freshfields —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Merchandiser
JDSPORTS —Bury
- Full-time
- Microsoft Excel
- Communication skills
- Employee discount
Quick apply
Senior Technical Designer
Doka —Bolton
- £80,000 - £100,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Flexible schedule
10h
Sales Supervisor/Manager - 17 Months FTC
Kone —Keighley
- Full-time
- Hybrid work
- Sales
- Leadership
Sales Executive - Manchester
Corinthian Sports —Manchester
- £30,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Employee discount
- Referral programme
Quick apply
2d
Sales Representative
HERMANO BAKERY —Bradford
- £13 - £16 an hour
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
10d

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Customer Service Team Leader

Panaz Ltd -
Burnley

Apply Now

Job details

Full-time

Benefits

Referral programme
Sick pay

Qualifications

CRM software
Contracts
Leadership

Full job description

Role Overview

Panaz, a global leader in high-performance contract fabrics are seeking an experienced Customer Experience Team Leader to own and continuously improve the customer journey across pre- and post-sales touchpoints. Reporting to the Head of Customer Experience, this role will suit a proactive people-leader who excels at driving team performance, delivering exceptional customer service and working cross-functionally to resolve complex enquiries.

This is a hands-on leadership role combining team management, process improvement and day-to-day customer care. The successful candidate will coach and develop a small team of customer service advisors, manage workload and service standards, and act as an escalation point for high-priority customer issues.

If you are customer-focused, organised and motivated to improve service delivery in a growing, design-led manufacturer, we encourage you to apply via our careers website at https://careers.panazcareers.com/.

Why Panaz? – Culture, Benefits & Growth

We offer a supportive, inclusive workplace where people can develop and thrive. Key benefits include:

Salary – competitive and depending on experience
Working hours – 37.5 hours per week
33 days holiday – including bank holidays and paid Christmas closure
Inclusive team culture – accessible facilities, team events and volunteering opportunities
Recruitment referral bonus - Receive £250 for recommending successful new team members
Training & development – ongoing support for career progression
️ Company sick pay – after 1 year of service
️ Giving something back - We actively support local organisations and community projects, supporting charities including The Furniture Makers’ Charity

Key Responsibilities

Team Leadership & Performance:

Lead, coach and develop a team of customer service advisors to deliver consistently high service standards and achieve team KPIs.
Manage team scheduling, capacity and workload to ensure timely responses across email, phone and CRM channels.
Conduct regular 1:1s, performance reviews and training sessions to support continuous improvement and career development.
Identify opportunities to simplify processes, reduce friction and improve customer satisfaction across the customer lifecycle.
Produce regular reports on team performance, customer feedback and trends, and use insight to drive change.

Experience & Qualifications

Proven experience in a Team Leader role, with the ability to lead, motivate, and develop a team.
Familiarity with CRM systems and reporting tools.
Experience in dealing with complex customer issues, and being the first point of escalation contact.
Experience within contract textiles is desirable but not essential.
Proven ability to build high-performing teams.
Comfortable working in a fast-paced environment and adapting to changing priorities. You analyse problems, propose improvements and support implementation.

Recruitment Fraud Alert

We never request payments or sensitive personal information at any stage of the recruitment process. All official job opportunities are advertised on our careers platform. https://careers.panazcareers.com/
If you encounter any suspicious activity or communications, please contact our HR team for verification and report the incident to the relevant authorities. We prioritise the safety and integrity of all applicants.

Apply Now

Refine Your Search

tool maker jobs in nelson, lan

Customer Service Team Leader

Book Binder/ Bespoke Paper over board box maker

Business Development Executive

University Fellow

Bench Joiner/Cabinet Maker

Bench Hand Joiner / Cabinet Maker

Authorisations Caseworker

Lecturer in Agricultural Engineering

Business Development Executive

Field Clinical Specialist, CRM (North West England)

Field Service Technician

Machine Tool Fitter

Field Service Technician - Leeds

Machine Tool Fitter

People Analytics Consultant

Merchandiser

Senior Technical Designer

Sales Supervisor/Manager - 17 Months FTC

Sales Executive - Manchester

Sales Representative

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