Member services representative Work, Jobs in New Haw, Sry (with Salaries)

Customer Services Representative
AXO Student Living —New Cross
- £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Full-time
- Bilingual
- Hospitality
- In-person
Quick apply
Trainee Sales Representative
APEX COMMERCIAL LTD —Shoreditch
- £28,420.00 - £33,371.22 a year
- Full-time
- Sales
- Customer service
- Driving
Quick apply
Production Support Analyst
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
11d
Sales Representative
Beat Marketing Group —Slough
- £450 - £600 a day
- Part-time
- Customer service
- English
- Driving
- Free parking
Quick apply
8d
Full Time Customer Service Representative
Cash & Cheque Express —Aldershot
- £13.35 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
12d
Customer Service Representative
CLOUT COMMUNICATIONS LTD —London
- £25,000 - £35,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Gym membership
Quick apply
10d
Customer Service Representative
BP CONSULTING GROUP LIMITED —London
- £14 - £17 an hour
- Full-time
- Customer service
- No experience needed
- English
- Free parking
- Health & wellbeing programme
Quick apply
14h
Sales Representative
Envision Group Ltd —Shoreditch
- £26,420.00 - £35,371.22 a year
- Full-time
- Sales
- Customer service
- IT
- Flexitime
Quick apply
Sales Representative - Telecoms
Hydra Sales Team —Canary Wharf
- £600 - £1,000 a week
- Full-time
- Sales
- Customer service
- No experience needed
- Free parking
Quick apply
Customer Service Representative
Riverea Creative Media —London
- From £25,420 a year
- Full-time
- Bilingual
- Spanish
- Sales
- Employee discount
Quick apply
6d
Deputy Manager
Iceland —Feltham
- £34,188 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Event Sales Executive
Motion Marketing LDN —London
- From £28,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
4d
Business Development Manager - Residential Property
Tier One Property Management UK Limited —London
- £72,000 - £75,000 a year
- Full-time
- English
- Business development
- In-person
- Life insurance
- Sick pay
Quick apply
13d
PCN GP Assistant
The Confederation, Hillingdon CIC —Hillingdon
- £26,000 - £36,000 a year
Quick apply
3d
Employee Relations Advisor
BAE Systems —Frimley
- £45,000 a year
- Travel
4d
Sales Development Representative
World 50 Group —London
- £32,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Client Executive
Talon Outdoor —London
- Microsoft Office
7h
Field Sales Representative
Let Us Sell Limited —Watford
- £28,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Flexitime
- Referral programme
Quick apply
Events Executive
Chartered Insurance Institute —London
- £33,000 - £36,000 a year
- Full-time
- Continuous improvement
11d

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Customer Services Representative

AXO Student Living
New Cross

Quick apply

Job details

Permanent | Full-time
£26,436.80 a year
5 days ago

Benefits

Company pension

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
English
Microsoft Office
Communication skills
Negotiation

Full job description

Customer Service Representative

About Us:

AXO Student Living is a student accommodation provider which is committed to providing students from around the world with much more than just a room. We aim to give our residents a unique living experience which will enhance their academic journey and ensure that their time at university is packed full of great experiences and amazing friendships whilst enjoying our wonderful secure living spaces.

About the role

We are seeking a highly creative and motivated Customer Service Representative to join our team. Who works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience to achieve occupancy and retention goals.

Main Responsibilities and Duties

Works as part of a team, supporting and respecting other team members, to deliver
exceptional resident living.
Supports the creation of a positive, memorable experience for residents
Delivers all aspects of customer service, including a comprehensive front of house

service anticipating and exceeding resident expectations.

Responds positively to customer queries and complaints, identifying and undertaking

appropriate action in line with AXO’s complaints procedure.

Supports events and activities within the Community.
Establishes and maintains relationships with university clients.
Develops and maintains local knowledge and information resources relevant to

resident needs i.e., travel, entertainment, and amenities.

Completes administrative tasks including logging of maintenance requests, post

distribution, filing and preparing notices and updating of databases.

Support the Sales team with marketing activities such as attending open days and

leafleting to promote the property.

Carries out sales and leasing activities including viewings and rebooker campaigns
Assists with summer Community preparations, including move-in and move-out

processes.

Completes Health and Safety compliance activities in line with the Company’s

policies and procedures.

Participates where required in an on-call roster to provide out of hours emergency

support for the Community.

Collaborates with the Customer Accounts Team to monitor payments and chase

outstanding rent arrears following rent collection processes to meet business goals

whilst promoting tenancy extensions and other revenue streams.

Promote tenancy extensions
Ensure tenant refunds are completed in a timely manner and in line with policy.
Look to maximise efficiency of utilities.

Skills:

Excellent Customer Service Skills
Excellent Communication skills in the English Language
Proficient user of computers and MS Office
Keen to grow and develop a career in the Student Accommodations Market

About You:

Good level of general education.
Proficient in the use of Microsoft office packages including Word, Excel and Outlook

as well as other systems such as databases or booking systems (Training to be

provided on in house systems).

A knowledge and understanding of UK Health and Safety requirements and

legislation.

Excellent customer service skills and significant experience in a customer facing

service delivery role.

Good team player with strong relationship building and influencing skills.
Ability to act autonomously, taking decisions and/or action when required.
Fluent English verbal and written communication skills.
Excellent organisation skills with the ability to multitask and prioritise.
Numerical skills necessary to complete the above activities.
Self and culturally aware and able to adapt relationship building, communications

and negotiation skills to suit audience.

Flexible approach to work and adaptable to thrive in a changing environment.
Enthusiasm to deliver an exceptional experience to stakeholders and continuously

improve knowledge of self and others.

Equal Opportunities

AXO Student Living is an Equal Opportunity Employer. It does not discriminate based on race, colour, religion, sex, national origin, age, disability, or other protected characteristics. We base all our employment decisions on merit, job requirements and business needs.

Disclaimer

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Pay: £26,436.80 per year

Benefits:

Company pension

Ability to commute/relocate:

New Cross, Greater London: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Customer Services Representative: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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