Director of customer experience Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

People Business Partner
Tritility Limited —Jarrow
- Up to £50,000 a year
- Full-time
- Management
- Data analysis skills
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
9d
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Customer Success Director
TSG —Gateshead
- £100,000 - £110,000 a year
- Sales
- Business development
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Chief Strategy Officer
NHS Business Services Authority —Newcastle upon Tyne
- £131,301 - £161,600 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
- Employee discount
9d
Finance Co-ordinator
NEOS Protect Limited —Gateshead
- £18,000 a year
- Part-time
- Analysis skills
- In-person
- Time management
- Free parking
Quick apply
2d
Junior Project Planner
Ericsson —Newcastle upon Tyne
- Microsoft Powerpoint
- Microsoft Excel
- English
5d
Account Director
Teleperformance —Gateshead
- Full-time
- Project management
- Negotiation
Personal Assistant & Office Manager - LDC
Lloyds Banking Group —Newcastle upon Tyne
- £35,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Financial services
10d
Deputy Director, Customer Support & Resolution
HM Revenue and Customs —Newcastle upon Tyne
- £81,000 a year
- Full-time
- Customer service
- Presentation skills
- Communication skills
- Annual leave
10d
Business Support Assistant
Walfinch Home Care Newcastle —North Shields
- £13 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
4d
Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Newcastle upon Tyne
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Service Director - Operations
Gateshead Council —Gateshead
- £99,245 - £115,017 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
6d
Oliver Wyman - Team Assistant - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Director - Revenue Operations Customer Resolution
Worldpay (UK) Limited —Gateshead
- Analysis skills
- Bachelor's degree
- Leadership
Quick apply
5d
Finance Director
Krystal Technology —Wallsend
- £100,000 - £110,000 a year
- Full-time
- Microsoft Excel
- Financial services
- In-person
Quick apply
2d
Production Manager
VREO Innovation Limited —Whitley Bay
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- ERP systems
- Free parking
Quick apply
10d
Associate Relationship Manager, Healthcare
Lloyds Banking Group —Newcastle upon Tyne
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
12d
Store Manager - Newcastle
The Fragrance Shop —Newcastle upon Tyne
- Weekend availability
- Merchandising
- Communication skills
Cruise Development Executive
Hays Travel —Sunderland
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
Project Manager
Ion Industries —Newcastle upon Tyne
- £30,000 - £375,000 a year
- Full-time
- Project management
- Organisational skills
- Time management

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People Business Partner

Tritility Limited -
Jarrow

Quick apply

Job details

Permanent | Full-time
Up to £50,000 a year
9 days ago

Benefits

Free parking
Health & wellbeing programme
Private dental insurance
Cycle to work scheme
Financial planning services
Company pension
Company events
Private medical insurance
Gym membership
Transport links
Paid volunteer time
On-site parking
Free fitness classes

Qualifications

Management
Data analysis skills
Human resources
HRIS
Leadership

Full job description

People Business Partner

Location: Jarrow
Business: Tritility
Reporting to: People Director
Salary: Competitive, depending on experience
Contract: Full-time, permanent

About Tritility

Tritility is a UK business energy consultancy based in Jarrow, supporting businesses with electricity, gas, water, energy management, sustainability and net zero solutions. The business works with customers across the UK to simplify energy procurement, improve visibility of spend and usage, and help organisations make better commercial decisions around their utilities.

We are a growing SME of around 150 people, and we are entering an important next stage of our journey. We have strong foundations, a clear market opportunity, and a real appetite to build better systems, stronger leadership routines and a more scalable employee experience.

This is where you come in.

The Role

We are hiring a People Business Partner to help us build the next version of Tritility.

This is not a slow moving HR role. It is a broad, hands on and commercially important People role in a business with pace, change and plenty to improve. You will work closely with managers and leaders across the business, helping them make better people decisions, manage employee relations well, improve team performance, and support the implementation of new systems and processes.

You will need to be comfortable in a VUCA environment. Things will move. Priorities will change. Not everything will be perfectly documented. That should not scare you. In fact, you should probably enjoy bringing calm, structure and judgement to that kind of environment.

We need someone who can balance the immediate with the important. There will be ER cases to manage, managers to coach, systems to embed, processes to improve and change activity to support. This is a role for someone who likes being close to the business and who understands that great People work creates commercial value, not just policy compliance.

What You’ll Be Doing

Partnering with managers and leaders across the business to support better people decisions, stronger team performance and clearer accountability.
Managing ER cases including absence, conduct, capability, grievance, disciplinary, probation and performance matters.
Coaching managers through difficult conversations, formal processes and day to day people leadership.
Supporting change and transformation activity, including process redesign, system implementation, operating rhythm improvements and manager education.
Helping us build cleaner, simpler and more scalable People processes.
Supporting the rollout and adoption of new HR systems, workflows and people data.
Using people insight to spot trends, reduce repeat issues and help leaders make better decisions.
Creating practical guidance, tools and documentation that help managers lead confidently.
Working with the People Director to strengthen the People function as Tritility continues to grow.
Helping us move from reactive people management to better planning, better data, better governance and better employee experience.

What We’re Looking For

We are looking for someone who has already operated in a busy People Partner, HR Business Partner or strong Senior HR Advisor role.

You will need to be credible, practical and commercially switched on. You do not need everything wrapped in a perfect process before you act. You do need good judgement, strong employment law knowledge and the confidence to support managers through complex people issues.

You will probably be a strong fit if you:

Have strong UK employee relations experience.
Know how to manage formal cases properly and keep documentation clean.
Are confident coaching managers through difficult conversations.
Have worked in a growing SME, sales environment, contact centre, founder led business, PE backed business or another fast moving commercial setting.
Are comfortable supporting change, transformation and system implementation.
Can work with ambiguity without becoming chaotic.
Understand how to balance fairness, consistency, risk and commercial reality.
Are confident challenging leaders constructively when needed.
Can move between operational delivery and bigger picture thinking.
Are a starter finisher who gets things done.

The Kind of Person Who Will Thrive Here

You will enjoy this role if you like building things, fixing things and making businesses better.

You will need to be warm, direct and resilient. You will be dealing with managers who need practical support, employees who need fair and human treatment, and a business that needs People to move at the same pace as the commercial agenda.

This role will suit someone who brings calm into noise. Someone who can follow the string, spot the real issue, and help the business deal with it properly.

We are not looking for someone who wants to sit on the sidelines and comment on the business. We are looking for someone who wants to be in it, shaping it, improving it and helping it mature.

Why Join Tritility?

This is a brilliant time to join Tritility.

We are growing, changing and investing in the foundations that will help us scale properly. That means better systems, better data, stronger manager capability, clearer processes and a People function that is genuinely driving the growth across the business

For the right person, this is a role with real impact. You will be trusted, challenged and given the opportunity to shape how People supports the next stage of Tritility’s growth.

Apply

If you are an experienced People professional who can balance ER case management, manager coaching, change, systems and commercial judgement, we would love to hear from you.

Please apply with your CV or get in touch for a confidential conversation.

Pay: Up to £50,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Financial planning services
Free fitness classes
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Transport links

Work Location: In person

Quick apply

Refine Your Search

director of customer experience jobs in newcastle upon tyne, eng

People Business Partner

Head of Collections

Customer Success Director

Chief Strategy Officer

Finance Co-ordinator

Junior Project Planner

Account Director

Personal Assistant & Office Manager - LDC

Deputy Director, Customer Support & Resolution

Business Support Assistant

Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped

Service Director - Operations

Oliver Wyman - Team Assistant - Newcastle

Director - Revenue Operations Customer Resolution

Finance Director

Production Manager

Associate Relationship Manager, Healthcare

Store Manager - Newcastle

Cruise Development Executive

Project Manager

I want to receive the latest job alerts for director of customer experience in newcastle upon tyne, eng

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