Service agent Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Reservations Agent
The Inn Collection —Newcastle upon Tyne
- £12.75 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Annual leave
Quick apply
6d
Customer Service Agent
Co Wheels Car Club —Newcastle upon Tyne
- From £12.71 an hour
- Full-time
- Bilingual
- Customer service
- English
- Employee discount
Quick apply
3d
Bookings Co-ordinator - Parkers Chauffeurs
Parkers Chauffeurs —Newcastle upon Tyne
- Customer service
- English
- Driving
1d
Onboarding Agent
Everything Managed Group —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
14d
Lounge Services Team Member Host - PART TIME - Newcastle Airport
Swissport International AG —Newcastle upon Tyne
- £13.49 an hour
- Part-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
6d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Part Time Sales Sales Support And Media Coordinator
Embleys Estate Agents —Whitley Bay
- £26,500 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Flexible schedule
Quick apply
Flights Reservations Assistant
Hays Travel —Sunderland
- Customer service
- Employee discount
1d
Property Sales Consultant
iamproperty & iamsold —Newcastle upon Tyne
- £28,000 a year
- Full-time
- Sales
- Computer literacy
- Organisational skills
- Annual leave
Quick apply
KYC Team Leader
iamproperty & iamsold —Newcastle upon Tyne
- £29,870 a year
- Full-time
- Supervising experience
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Viewing Agent
Connells Group —Washington
- Sales
- Customer service
- Driving
Quick apply
10d
SENIOR CALL CENTRE AGENT
Verisure Services (UK) Limited —Newcastle upon Tyne
- £30,000 - £40,000 a year
- Part-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
Integration Analyst
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Azure
- Windows
- SQL
8d
Credit Control and Collections Clerk
LSL Property Services —Newcastle upon Tyne
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Flights Admin Assistant
Hays Travel —Sunderland
- Microsoft Powerpoint
- Sales
- Customer service
- Employee discount
Estate Agency Apprenticeship
Signature North East —Whitley Bay
- Organisational skills
- In-person
Quick apply
8d
Paralegal Newcastle
Aberdein Considine —Newcastle upon Tyne
- Full-time
- Computer literacy
- Financial services
Real Estate Agent
Betterhomes —Newcastle upon Tyne
- Full-time
- English
- Communication skills
- Life insurance
Quick apply
Property Manager
Andrew Craig Estate Agents —Low Fell
- From £13 an hour
- Full-time
- Customer service
- IT
- In-person
- Employee discount
Quick apply
10d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
- Sales
Quick apply

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service agent jobs near newcastle upon tyne, eng

Reservations Agent

The Inn Collection -
Newcastle upon Tyne

Quick apply

Job details

Part-time
£12.75 an hour
6 days ago

Benefits

Free parking
Annual leave
Discounted or free food
Employee assistance programme
On-site parking

Qualifications

Hospitality
Customer service
Organisational skills
Communication skills
Hotel experience

Full job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

Celebrate your birthday with an extra paid holiday.
Enjoy 50% off food at any of our Inns
Relax with a stay at any of our Inns during January, February, and March for just £1.
Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
Experience a spontaneous trip away with £50 on same day bookings
It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
24/7 confidential support is always there when you need it with our Employee Assistance Programme
Contribute to a company that gives back through our Give-inn back scheme
Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Enjoy the convenience of free on-site parking

You'll Fit Right Inn...

The Inn Collection Group is a fast-growing, award-winning hospitality business with a diverse portfolio of inns across the North of England and Wales. We are passionate about delivering exceptional guest experiences and fostering a culture of teamwork, excellence, and continuous improvement.

As a Central Reservations Agent, you will play an important role in creating outstanding guest experiences from the very first interaction. Working within our busy Central Reservations team, you will handle a wide range of guest enquiries, including new bookings, reservation amendments, and post-stay feedback. You will act as a key point of contact for our guests, ensuring every enquiry is managed professionally, efficiently, and with a genuine commitment to excellent customer service.

ACCOUNTABILITIES AND RESPONSIBILITIES:

Respond to guest enquiries via telephone, email, and other communication channels.
Manage new reservations, booking amendments, cancellations, and general booking enquiries.
Assist guests with post-stay feedback and customer service enquiries.
Provide accurate information about our inns, facilities, offers, and services.
Deliver exceptional customer service, ensuring every guest interaction reflects The Inn Collection Group's values.
Maintain accurate guest and reservation records using hotel reservation systems.
Work collaboratively with inn teams and internal departments to resolve guest enquiries and ensure a seamless customer experience.
Meet individual and team performance targets while maintaining high service standards.

REQUIRED SKILLS:

Excellent verbal and written communication skills.
A passion for delivering outstanding customer service.
Strong organisational skills with the ability to manage multiple tasks and priorities.
Ability to work effectively in a fast-paced environment.
Positive, proactive, and professional approach to guest interactions.
Strong attention to detail and accuracy.

DESIRABLE EXPERIENCE

Previous experience in a reservations, hospitality, contact centre, or customer service role.
Experience using hotel reservation systems or booking software (full training will be provided).

WORKING HOURS

This is permanent subject to a 6 month probation period, with the opportunity to become permanent subject to business needs and performance.

The Central Reservations office operates:

Monday to Friday: 9:00am – 7:00pm
Weekends: 9:00am – 5:00pm

This role is a 20-hour week. Flexibility is required, including evening and weekend shifts on a rota basis.

Why Join Us?

No two days are the same in our busy Central Reservations team. If you're enthusiastic, customer-focused, and enjoy helping people, we'd love to hear from you. We think you'll fit right inn...

INDHEADOFFICE

Quick apply

Refine Your Search

service agent jobs in newcastle upon tyne, eng

Reservations Agent

Customer Service Agent

Bookings Co-ordinator - Parkers Chauffeurs

Onboarding Agent

Lounge Services Team Member Host - PART TIME - Newcastle Airport

Service Desk Consultant - 2nd Line (Infrastructure)

Part Time Sales Sales Support And Media Coordinator

Flights Reservations Assistant

Property Sales Consultant

KYC Team Leader

Viewing Agent

SENIOR CALL CENTRE AGENT

Integration Analyst

Credit Control and Collections Clerk

Flights Admin Assistant

Estate Agency Apprenticeship

Paralegal Newcastle

Real Estate Agent

Property Manager

JUNIOR SALES ADVISOR

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