Support & client services managers Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead or Remote
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
11h
Facilities Support Co-ordinator
Meldrum Construction Services Limited —Dunston
- £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
- Free parking
Quick apply
Operations Manager
UK Commercial Group Limited —Gateshead
- £34,000 - £45,000 a year
- Full-time
- Management
- Continuous improvement
- Team management
Quick apply
Administrator
AMS GROUP —Newcastle upon Tyne
- £25,000 - £32,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
1d
Customer Service Advisor
Ringtons —Newcastle upon Tyne
- Temporary
- Bilingual
- Spanish
- Customer service
Quick apply
12d
Operations Manager
Aspens —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Hospitality
- Computer skills
- Leadership
- Annual leave
Homeless Prevention Officer
Gateshead Council —Gateshead
- £32,061 - £34,434 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Hospital
- Microsoft Office
- Annual leave
- Employee discount
4d
Sales Office Coordinator
DoubleTree by Hilton Newcastle Airport —Newcastle upon Tyne
- Full-time
- Hotel
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
1d
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
Quick apply
Success Lead
National Learning Group —Metrocentre
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Management
- English
- Free parking
Quick apply
Service Manager
Acacium Group —Gateshead
- £35,000 - £40,000 a year
- Full-time
- Management
- Leadership
- Employee assistance programme
Quick apply
6d
Senior Associate Client Administration
Evelyn Partners —Newcastle upon Tyne
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Financial services
Quick apply
Pay Support Officer
NHS Blood and Transplant —Newcastle upon Tyne
- £28,392 - £31,157 a year
- Annual leave
- Employee assistance programme
8d
L&D Services Manager
Sopra Steria —Newcastle upon Tyne
- £45,000 - £50,000 a year
- Hybrid work
- Management
- Analysis skills
- Annual leave
Business Support Assistant
North Tyneside Council —North Tyneside
- £26,403 - £27,254 a year
- Full-time
1d
Aspiring Professionals Programme Coordinator (Newcastle)
The Social Mobility Foundation —Newcastle upon Tyne
- £26,660 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- University
- Annual leave
- Flexitime
Quick apply
5d
L'Oréal Luxe Multi-Brand Beauty Advisor, Boots Metrocentre (30 Hours)
l'Oréal —Newcastle upon Tyne
- Part-time
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Front of House / Administrator
DMA Law —Chester-le-Street
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
4d
Customer Relations Specialist
iamproperty & iamsold —Newcastle upon Tyne
- £25,800 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
8d
Senior Pensions Administrator
XPS Pensions Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme

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support & client services managers jobs near newcastle upon tyne, eng

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Recite Me
Gateshead

Quick apply

Job details

Full-time
11 hours ago

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

support & client services managers jobs in newcastle upon tyne, eng

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Facilities Support Co-ordinator

Operations Manager

Administrator

Customer Service Advisor

Operations Manager

Homeless Prevention Officer

Sales Office Coordinator

Client Success Manager

Success Lead

Service Manager

Senior Associate Client Administration

Pay Support Officer

L&D Services Manager

Business Support Assistant

Aspiring Professionals Programme Coordinator (Newcastle)

L'Oréal Luxe Multi-Brand Beauty Advisor, Boots Metrocentre (30 Hours)

Front of House / Administrator

Customer Relations Specialist

Senior Pensions Administrator

I want to receive the latest job alerts for support & client services managers in newcastle upon tyne, eng

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