Support & client services managers Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Assistant Accommodation Manager
Cloud Student Homes —Newcastle upon Tyne
- £14,300 a year
- Part-time
- Hospitality
- Sales
- Team management
- Annual leave
Quick apply
Stocktaker
nGeneration —Newcastle upon Tyne
- £26,000 - £28,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Manager (Property management department)
Bowson —Newcastle upon Tyne
- £42,000 - £52,000 a year
- Weekend availability
- Sales
- Continuous improvement
- Team management
Quick apply
10d
Operations Manager
ABM UK —Cramlington
- £41,000 - £42,800 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
Business Development Associate
Alpha UK Projects Limited —Newcastle upon Tyne
- £27,000 - £28,000 a year
- Full-time
- Sales
- Business development
- In-person
- Health & wellbeing programme
- Gym membership
Quick apply
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
- Analytics
Quick apply
Operations Manager
Aspens —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Hospitality
- Business development
- Contracts
- Annual leave
Property Manager
Pat Robson & Co —Newcastle upon Tyne
- Up to £34,000 a year
- Weekend availability
- Hybrid work
- Driving
- Accounting
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
1d
Pay Support Officer
NHS Blood and Transplant —Newcastle upon Tyne
- £28,392 - £31,157 a year
- Hybrid work
- English
- Maths
- Annual leave
- Employee assistance programme
3d
Venue Presentation Manager - Sunderland
CleanEvent Services Ltd —Sunderland
- £36,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
6d
Business Operations & Client Manager
On Fabrications Ltd (OnFab) —Cramlington
- Up to £40,000 a year
- Full-time
- CRM software
- Inventory control
- Business development
- Free parking
Quick apply
13d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
- Sales
Quick apply
Investment Operations Assistant
RGH‑Global Limited —Newcastle upon Tyne
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Databases
Junior Project Coordinator
Matthews International Corporation —Gateshead
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Service Delivery Manager
OCS Group —Newcastle upon Tyne
- Team management
- Travel
- Computer skills
Quick apply
8d
Business Development Manager - Motorcycle Accident Management
Direct Accident Management Ltd —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Sales
- Business development
- Work from home
Quick apply
14d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
9d
Business Coordinator
Newcastle Racecourse —Newcastle upon Tyne
- Full-time
- Business development
- Annual leave
- Employee assistance programme
10d
Hospitality Assistant Manager
Chartwells —Newcastle upon Tyne
- £32,000 a year
- Customer service
- University
- Team management
- Employee discount
- Gym membership
10d
Room Attendant
Hotelcare —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Guest services
- Annual leave
- Flexible schedule
Quick apply

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Assistant Accommodation Manager

Cloud Student Homes -
Newcastle upon Tyne

Quick apply

Job details

Part-time
£14,300 a year

Benefits

Annual leave

Qualifications

Guest check-in and check-out
Hospitality
Hotel and accommodations experience
Stakeholder collaboration
Sales
Stakeholder liaison
Facilities management
Internal department liaison
Social media platforms
Housekeeping coordination
Team management
Client services
Contracts
Residential lettings
Customer support
Budgeting
Property management
Planned maintenance
Corporate regulatory compliance oversight

Full job description

Introduction

Cloud Student Homes is a national provider of Purpose Built Student Accommodation in England. We focus on providing our students with more than ‘just; their accommodation, providing the safety, security and social aspect of University life.

The role of Assistant Accommodation Manager is to assist the Accommodation Manager with the running of the accommodation with the highest safety in mind whilst, ensuring a first class residential and customer experience.

Main Responsibilities and functions;

To work with the Accommodation Manager in the management of the residence, ensuring the property is managed and operated in line with our agreed operating principles and supporting the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders
To work with the Accommodation Manager to ensure the facility is maintained to the highest standards and operated in full compliance of all appropriate legislation and industry standards (including ANUK accreditation requirements)
To liaise with and work collaboratively with colleagues in the college to ensure the highest level of collaboration across the facility
Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded
To lead the sales process to ensure that the building achieves 100% occupancy each year
To assist the Accommodation Manager to recruit, train, manage, motivate and develop staff, student residence assistants and contractors to ensure they embrace the ‘more than just a room’ philosophy of Cloud Student Homes’s student care
Ensure the highest possible standards of student safety and welfare
To promote a vibrant community across the facility

Duties;

Accommodation Operations;

Manage the letting of rooms in accordance with Cloud Student Homes’ agreed protocols
Manage check in and check out procedures ensuring efficient room management procedures are followed
Ensure the highest possible standards of student safety and welfare
Take a lead role in producing and implementing a social activities programme
Manage the communication processes to and from our customers

Building and Facilities Management;

To assist the Accommodation Manager in overseeing all Residence maintenance and housekeeping (reactive, planned and cyclical) to ensure sector leading service levels
Ensure that service contracts are monitored to ensure efficient implementation and compliance

Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded

Ensure regular inspections of bedrooms, common spaces are undertaken, and records maintained
Contribute to the development and maintenance of Cloud Student Homes’ Policies and Procedures in accordance with legislation and the ANUK Accreditation SchemeFinancial;
Manage rent payments and debt
Ensure guarantor details are recorded

Ensure tenancy / licence agreement are fully executed and stored in accordance with policy

Work with internal and external partners to improve services, value for money and profitability

Marketing and Promotion;

To develop and maintain information/ imagery which may be required for the production of marketing materials and campaigns (printed, online and social media)
To oversee and drive the residences’ social media presence in line with Cloud Student Homes’ policy
Marketing of the property to direct let customers where required (in accordance with Cloud Student Homes’ agreed protocol)
Marketing to existing customers to maximise repeat business (in accordance with Cloud Student Homes’ agreed protocol)
Marketing and management of lettings including short-term contracts and summer lets (in accordance with Cloud Student Homes’ agreed protocol)
When necessary, lead inward visits from agents/ partners/ parentsService Provision;
To ensure that service level agreements with internal and stakeholders are met and that any shortfalls are documented and reported to the National Residence Manager and College’s management team

Compliance;

Ensure adherence to, maintain, and contribute to the development of policies and procedures in accordance with necessary legislation and the ANUK accreditation scheme
To support colleagues with regards to requirements under immigration legislation
Ensure all necessary documentation required to satisfy ‘right to rent’ legislation is checked, recorded and stored in line with policy
Ensure all staff (directly employed and contractors) have the appropriate DBS clearance before starting work within the residenceGeneral;
Any other duties as may be required by the Accommodation Manager

Candidate profile

The successful applicant will be/ have:

A passion for service excellence, customer care and a sensitivity to students’ needs
A team builder
Self-motivated and proactive
Attention to detail
Well organised Creative
A professional client/ colleague/ stakeholder facing manner
Able to offer flexibility in working hours including provision of out of hours support in an emergency if required

Essential skills/ experience

Have experience in customer service, hospitality or student accommodation, ideally in an accommodation

related area

Have experience in facilities management
Experience as a team leader
Experience of working to agreed budgets
Ability to prioritise workload and meet deadlinesJob Types: Part-time, Permanent

* The company does operates an annual leave blackout period from 10th Aug - end of Sept, every year to cover the new academic intake of students into the property.

*This role will involve out of hours cover for emergencies.

Quick apply

Refine Your Search

support & client services managers jobs in newcastle upon tyne, eng

Assistant Accommodation Manager

Stocktaker

Manager (Property management department)

Operations Manager

Business Development Associate

Client Success Manager

Operations Manager

Property Manager

Pay Support Officer

Venue Presentation Manager - Sunderland

Business Operations & Client Manager

JUNIOR SALES ADVISOR

Investment Operations Assistant

Junior Project Coordinator

Service Delivery Manager

Business Development Manager - Motorcycle Accident Management

Customer Success Manager

Business Coordinator

Hospitality Assistant Manager

Room Attendant

I want to receive the latest job alerts for support & client services managers in newcastle upon tyne, eng

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