Senior support specialist Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Senior Accessibility Specialist
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
- Work from home
4d
Senior SEND Casework Officer
Liverpool City Council —Parklands
- £51,356 - £56,673 a year
- Full-time
- Microsoft Office
- School
- Negotiation
- Employee assistance programme
6d
Senior Export Coordinator
OpenWorks Engineering —Prudhoe
- Full-time
- Military
Quick apply
Durham EDGE Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Customer service
- University
- No degree
- Annual leave
- Employee assistance programme
10d
Senior User Researcher
Cabinet Office —Newcastle upon Tyne
- £57,204 - £68,558 a year
- Full-time
- Presentation skills
- Agile
- IT
- Annual leave
4d
Senior Scientific Officer
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Doctoral degree
- Windows
- Master's degree
- Annual leave
- Sick pay
13d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Paid Search Manager
The Media Network —North Shields
- From £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Presentation skills
- Flexitime
- Work from home
Quick apply
Head of Security Vetting (Operations)
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £74,005 a year
- Overtime
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance programme
11d
Senior Strategic Finance Advisor
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Bar
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
6d
Retention & Quality Specialist
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,000 - £26,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Ecommerce Manager
Finnmark Limited —Spennymoor
- £50,000 a year
- Full-time
- Computer literacy
- In-person
- Marketing
- Free parking
- Flexitime
Quick apply
6d
Senior Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Salesforce
- AWS
Senior Scientific Officer - Monitoring
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Remote
- Analysis skills
- Presentation skills
- Leadership
4d
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
1h
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
12d
People Partner
Cora Health —Newcastle upon Tyne
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- Human resources
- Leadership
- Employee assistance programme
3d
Commissioning Manager
M Group —Cramlington
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- HVAC
- Annual leave
- Employee assistance programme
12d
Registered Manager
Flexible Support Options Ltd —Newcastle upon Tyne
- £40,000 a year
- Full-time
- Administrative experience
- Driving
- In-person
- Store discount
- Employee discount
Quick apply
4d
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave

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Senior Accessibility Specialist

HM Revenue and Customs -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Part-time | Full-time
£45,544 - £49,523 a year
4 days ago

Benefits

Company pension
Work from home

Qualifications

Procurement
English
Presentation skills
Continuous improvement
Agile
Assistive technologies
Communication skills

Full job description

Details

Reference number

471253

Salary

£45,544 - £49,523

External applicants will join on the pay band minimum.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

HMRC - CDIO - CEPO - Modern Workplace Platforms

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Telford, Salford, Newcastle Upon Tyne.
Please note that due to workforce controls, Newcastle Upon Tyne is only available to existing HMRC staff in this location.

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

We are looking for an Accessibility Specialist to join HMRCs Internal Accessibility Centre of Excellence (CoE) at Senior Officer grade. In this role, you will provide specialist accessibility consultancy, guidance and assurance to help teams design, build and deliver accessible services, products and content for colleagues.

You will act as a trusted accessibility advisor, working with service teams, product managers, designers, developers, architects and senior stakeholders to embed accessibility into governance, delivery and decision-making. You will use your expertise to influence outcomes, identify risks, recommend practical improvements and support teams to meet legal and departmental accessibility obligations.

The role combines accessibility expertise, consultancy, stakeholder engagement and continuous improvement. You will help shape accessible approaches across HMRC, support the adoption of assistive technology and inclusive practices, and build accessibility capability across multidisciplinary teams.

Job description

As an Accessibility Specialist, you will provide expert consultancy and practical support to teams across HMRC so that accessibility is considered from the earliest stages of design through to delivery and continuous improvement. You will work across a varied portfolio of services, products, documents and internal tools, helping teams understand what good accessibility looks like and how to achieve it.

You will assess accessibility risks, advise on standards and legislation, and support teams to make informed decisions that improve usability and inclusion for disabled users. This will include consultancy on service design, content, technical implementation, testing approaches, governance and assurance.

You will also contribute to the development of accessibility capability across the organisation by coaching colleagues, facilitating workshops, sharing good practice and helping to improve repeatable approaches, guidance and standards. A key part of the role will be supporting the evaluation and adoption of assistive technology and inclusive solutions, working with users, suppliers and internal stakeholders to ensure they are effective and fit for purpose.

You will need to be confident working in multidisciplinary environments, translating complex accessibility issues into clear advice and building strong working relationships that help teams deliver accessible outcomes at pace.

Person specification

Accessibility consultancy and assurance.

Providing specialist accessibility advice, guidance and consultancy to teams delivering digital services, products, documents and internal tool.

Supporting assurance activities, governance forums and decision-making by providing clear evidence-based accessibility recommendations.

Working with teams to embed accessibility into delivery lifecycles, standards, controls and governance processes.

Accessibility standards and inclusive practice.

Demonstrate an awareness of accessibility legislation, standards and good practice, including WCAG and public sector accessibility requirements.

Ensuring alignment with:

Public Sector Bodies Accessibility Regulations 2018

Equality Act 2010

WCAG

Assistive technology and inclusive solutions

Lead the evaluation, selection and adoption of assistive technology and inclusive solutions to meet user needs.

Working with commercial, procurement, security and technical stakeholders to lead effective adoption and implementation.

Lead the integration of assistive technology within HMRCs technical estate, governance and operational processes.

Stakeholder engagement, consultancy and capability building.

Build effective relationships with stakeholders across HMRC and with external partners, acting as a trusted accessibility specialist.

Influence decisions by explaining complex accessibility issues clearly and offering practical, evidence-based recommendations.

Facilitate workshops, reviews and discussions that help multidisciplinary teams align on user needs, priorities and accessible outcomes.

Coach and supporting colleagues to improve accessibility knowledge, confidence and practice across the organisation.

Contribute to the development of standards, guidance, communities of practice and continuous improvement within the Accessibility CoE.

Please note: This role requires travel and over-night stays across the UK.

Essential criteria: You will be able to demonstrate and show your experience:

Ability to assess issues and risks, explain their impact clearly and recommend proportionate, practical solutions.

Knowledge of assistive technologies or technology adoption, including understanding user needs and implementation considerations.

Excellent demonstrable experience of working with Agile delivery.

Understanding of how procurement or commercial processes support technology adoption, particularly in regulated environments.

Excellent communication, facilitation and stakeholder management skills, including the ability to challenge constructively and lead decision making within a team.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a Further Location Preferences (optional) field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary.
Family friendly policies.
Personal support.
Coaching and development.

To find out more about HMRC benefits and find out what its really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

A name-blind CV including details of your Job History up to your last 5 roles (100 words per role), giving a brief summary of what you delivered and any key achievements in each role.
A 750-word personal statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift the CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview you will be asked questions to assess your experience and you will also be asked a behaviour-based question on Leadership.

Interviews will take place via video link. Sift and Interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: [email protected] Use the subject line to insert appropriate wording for example Please re-open my application [insert vacancy ref] & vacancy closing date [insert date].

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles if this applies to you, well let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

Contact the UBS Recruitment team via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

Technical Support

If you are experiencing problems that cannot be resolved by our help section, then technical support is available. You will receive a reply in 2 working days.

Important information for existing HMRC contractual homeworkers:

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the location preferences section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Ash Wailes
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via [email protected]. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information