Night manager Work, Jobs in Newcastle Under Lyme, Sts (with Salaries)

Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
Customer and Trading Manager - Nightshift
Sainsbury's —Stoke-on-Trent
- £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
11d
Casual Night Duty Manager
Serco Leisure Operating Limited —Newport
- Up to £13.57 an hour
- Part-time
- Hybrid work
- Hospitality
- Customer service
- First Aid Certification
- Employee discount
14d
Night Manager
ASDA —Telford
- Weekend availability
- Supervising experience
- In-person
- Retail management
- Annual leave
- Employee assistance programme
Night Shift Manager
Beechdean Manufacturing —Chester
- £30,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
1d
Warehouse Shift Manager Nights
AO World —Crewe
- £41,954.00 - £41,954.34 a year
- Night shift
- Management
- Microsoft Office
- Warehouse experience
14d
Night Manager
Hilton —Burton-On-Trent
- Full-time
- English
- Hotel
- Employee stock purchase plan
- Annual leave
Night Transport Team Leader
Buffaload Logistics Limited —Crewe
- Up to £33,000 a year
- Full-time
- In-person
Quick apply
2d
Cleaning Team Leader, Night Shift
bet365 —Stoke-on-Trent
- Part-time
- Team management
- Computer skills
- Leadership
Quick apply
Retail Shift Manager
Lidl —Stoke-on-Trent
- £15.45 an hour
- Part-time
- Leadership
- Store discount
- Employee discount
6d
Engineering Shift Manager
DHL —Stoke-on-Trent
- £51,238.29 a year
- Night shift
- Management
- Maintenance
- Leadership
- Free parking
- Annual leave
12d
Team Leader Night Shift
Cheshire Residential Homes Trust —Northwich
- From £14.34 an hour
- Overtime
- Medication administration
- English
- Organisational skills
- Employee discount
Quick apply
7d
Meetings & Events Night Manager
FAIRMONT —Knutsford
- Full-time
- Hospitality
- English
- In-person
Quick apply
Team Manager Nights - Congleton Superstore
Tesco UK —Congleton
- Full-time
- Communication skills
- Employee discount
8d
Night Service Manager
DAVID LEWIS CENTRE —Alderley Edge
- £31,668.31 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
Quick apply
Highways Team Leader
Amey Ltd —Gailey
- Full-time
- Management
- Maintenance
- Communication skills
- Employee discount
Quick apply
13d
Night Manager -Wellington
Morrisons —Telford
- Night shift
- Hospitality
- Team management
- Employee discount
Quick apply
2d
Night Manager - Wellington
Morrisons —Telford
- Night shift
- Hospitality
- Team management
- Employee discount
Quick apply
2d
Team Leader 4 on 4 off nights
ATL —Derby
- £32,891 a year
- Overtime
- Communication skills
Quick apply
1d
Assistant Store Manager (Retail)
Boots —Northwich
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
1d

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Out of Hours Team Leader

ISS Facility Services -
Stoke-on-Trent

Quick apply

Job details

Permanent

Qualifications

Maximo
Customer service
Facilities management
Supervising experience

Full job description

Out of Hours Team Leader

Contract: Key Account Network

Location: Stoke, ST1 5PZ

Hours of work: 40

Contract Type: Permanent

We are seeking a driven and resilient Out of Hours Team Leader to lead the Out-of-Hours (OOH) Facilities Service Desk team, delivering high quality customer service and effective job delivery management across ISS’s UK client portfolio.

This role is critical to ensuring operational excellence during night-time service periods, supporting customers, contracts, and services when it matters most.

Job Description

We are looking for an experienced service desk leader who can set clear direction, maintain performance against KPIs, and work collaboratively within the wider service delivery function.

Operating on a 4-on, 4-off night shift pattern (21:00 - 08:00), this role requires someone who thrives in a fast-paced, high-pressure environment and can ensure seamless service across shifts and contracts.

Key Responsibilities

Lead and manage the Out-of-Hours Facilities Service Desk team to deliver high quality customer service
Achieve contractual and business KPIs and service targets
Ensure procedures are followed to identify the best course of action for customers and the business
Provide induction and technical training for team members, liaising with the Service Delivery Manager on additional training needs
Monitor, review, and manage staff performance on an ongoing basis
Escalate and advise the Service Delivery Manager of potential disciplinary issues as they arise
Manage client relationships and expectations, attending progress meetings as required
Deputise for the Service Delivery Manager when necessary to ensure continuity of service

Professional and Personal Competencies/Qualifications

Proven delivery of high quality, consistent customer service standards
Experience of working to customer and business KPIs and SLAs
Demonstrated commitment to the safety and wellbeing of self, team, and colleagues
Ability to monitor short-term workload variations and flex team rostering to meet demand
Experience supervising others and allocating tasks based on technical specialisms
Essential CRM database knowledge; Tririga, Maximo, or 360 experience is desirable
Experience working in a target-driven or high-pressure customer service environment
Essential experience within a Facilities Management (FM) service desk environment

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/

Work Location: In person

Quick apply

Refine Your Search

night manager jobs in newcastle under lyme, sts

Out of Hours Team Leader

Customer and Trading Manager - Nightshift

Casual Night Duty Manager

Night Manager

Night Shift Manager

Warehouse Shift Manager Nights

Night Manager

Night Transport Team Leader

Cleaning Team Leader, Night Shift

Retail Shift Manager

Engineering Shift Manager

Team Leader Night Shift

Meetings & Events Night Manager

Team Manager Nights - Congleton Superstore

Night Service Manager

Highways Team Leader

Night Manager -Wellington

Night Manager - Wellington

Team Leader 4 on 4 off nights

Assistant Store Manager (Retail)

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