Customer care manager Work, Jobs in Newry, Dow (with Salaries)

Retail Team Manager
Fresh Food Centre - Warrenpoint —Warrenpoint
- £27,500 - £30,000 a year
- Weekend availability
- Customer service
- Hotel
- Team management
- Free parking
- Store discount
Quick apply
8d
Head of Sales
Environmental Products & Services —Newry
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
- Free parking
- Relocation assistance
Quick apply
Deli Manager
O'Hares Supermarket Ltd —Newry
- £1,234 - £1,235 a year
- Full-time
- Serving
- Hospitality
- Cooking
- Free parking
- Store discount
Quick apply
Coffee Shop Manager
DCM Contracts Ltd —Banbridge
- £14 - £16 an hour
- Full-time
- Management
- Customer service
- Organisational skills
Quick apply
1d
Product Manager
River Island —Newry
- Weekend availability
- Sales
- Leadership
- Time management
- Annual leave
- Employee discount
Quick apply
Sales Manager
NEXT —Banbridge
- From £18,136 a year
- Part-time
- Employee discount
11d
Project Manager
Avove —Newry
- Full-time
- Organisational skills
- Agile
- Employee assistance programme
Quick apply
8d
Store Manager - Maternity Cover
Guess Europe Sagl —Banbridge
- Full-time
- Travel
- Store discount
- Employee discount
Quick apply
14d
Store Manager - Full Time
GUESS —Banbridge
- Full-time
- Management
- Travel
- In-person
- Free parking
- Store discount
Quick apply
Assistant Store Manager
Guess Europe Sagl —Banbridge
- Full-time
- Travel
- Store discount
- Employee discount
Quick apply
14d
Centre Principal Toyota & General Manager Portadown
Shelbourne Motors —Portadown
- Monday to Friday
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
7d
Account Manager
LKQ Corporation —Portadown
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
9d
Delish Deli Manager - Annalong
Henderson Group —Annalong
- £14.63 an hour
- Full-time
- Leadership
- School
- Employee assistance programme
- Employee discount
Assistant Bingo Manager
Boyle Bingo —Armagh
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
Aftersales Manager
Shelbourne Motors —Portadown
- Driving
- Leadership
- Free parking
- Annual leave
8d
Deli Manager Full Time
Tully Retail Limited T/A Maxol Spar —Banbridge
- From £32,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
Quick apply
Sales Team Leader
LKQ Corporation —Portadown
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
5d
Restaurant Shift / Floor Manager
Tim Hortons —Craigavon
- £13.37 an hour
- Full-time
- Restaurant management
- IT
- Leadership
- Employee discount
Quick apply
Team Leader - Glenavy Road, Moira
Henderson Group —Moira
- £14.63 an hour
- Weekend availability
- Management
- Leadership
- School
- Employee assistance programme
- Employee discount
5d
Retail Store Team Leader
Mamas & Papas —Lisburn
- Part-time
- Sales
- Supervising experience
- IT
- Employee discount
Quick apply
14d

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Retail Team Manager

Fresh Food Centre - Warrenpoint
Warrenpoint

Quick apply

Job details

Permanent | Full-time
£27,500 - £30,000 a year
8 days ago

Benefits

Free parking
Store discount
Annual leave
Discounted or free food
Company pension
Employee discount
On-site parking

Qualifications

Customer service
Team management

Full job description

BENEFITS

Generous Employee Discount to include:
Retail discount - Discounted food and groceries
Hospitality discount – Staff rates for Hotel and Self-catering accommodation, bar and restaurant Food & Drink
Weekly Paid
Enhanced annual leave
4-week rotation to allow 1 in 4 weekends off
Learning and development opportunities for career progression.
Free uniform
Free Parking
Company pension

Who We are

The award winning Eight5Zero Group are the parent company overseeing Fresh Food Centre in Castlewellan and Warrenpoint, Hillyard House Hotel in Castlewellan, Hillyard Mews Self Catering in Newcastle, and the vibrant Tipsy Fairy bar and Mourne Food & Drink in Rostrevor. We are committed to establishing ourselves as the premier retail and hospitality group in the Mourne area. Our Group wide Purpose is to ensure that we enrich our local communities with great tasting food, drink, and memorable experiences; while ensuring the sustainability of our endeavours for generations to come.

To deliver on our purpose, we believe in the unwavering dedication of our valued team members, as well as a steadfast commitment to delivering superior products to our customers.

Being able to celebrate Hillyard House Hotel being honoured as the Tourism and Hospitality Company of the Year 2024, serves as a testament to our ethos of prioritizing our people as the very essence of our enterprise. We aspire to the level of an employer of choice, nurturing a culture where every individual can thrive, and every customer experience is enriched with excellence.

The Role

Our Team Manager is the backbone of our shop, ensuring everything runs smoothly and efficiently. Their leadership and vision inspire our staff to deliver exceptional service and create a welcoming environment for our customers. By managing daily operations, resolving issues promptly, and fostering a positive team spirit, the Team Manager plays a crucial role in achieving our goals. The Team Manager’s dedication and expertise make them an indispensable part of our store, driving both our team and customer satisfaction to new heights.

Key responsibilities

People

Ensure that our company values are promoted on a day to day basis in our stores through employees behaviours
Ensure Customer Service is integrated into all that you do and that customer needs are met, complaints are documented, recorded and reported as intelligence
Manage individual employees and team to ensure that daily tasks are achieved to the highest of standards
Manage rotas, shift swaps, holiday requests, and other time off requests
Manage lateness and sickness absences through return to works, absence review meetings and disciplinarys
Manage poor performance of individual employees, providing feedback on day to day basis and formally taking them through a performance improvement plan or disciplinary
Ensure that employees are fully trained in all Standard Operating Procedures (SOPs) and that this is recorded, monitored and updated as and when required.

Operational Tasks

Ensure that the store is ready for trading at the start of every opening/ evening shift
All faults, damages, freezer, site issues reported to the Retail Store Manager
Manage stock rotations, replenishment and displays
Task the labelling and pricing of products as requested from Store Support

Health and Safety

All Health and Safety is up to date in terms of our legal obligations
The necessary checks and records are maintained
All risk assessments and fire safety checks are completed on a regular basis

Essential Criteria

Must be able to demonstrate at least 3 years experience managing a team
Must be able to demonstrate an understanding of what good customer service looks like and can deal with customer complaints including resolution
Must demonstrate having knowledge and experience of working with SOPs
Must know and understand the key elements of making a workplace and site safe and legal. As well as having dealt with maintenance responsibilities previously

Desirable Criteria

ILM Level 3 Principles in Leadership and Management, or equivalent
Health and Safety Certificate
Food Safety Level 2

Eight5Zero Group is an equal opportunities employer.
We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know

Job Types: Full-time, Permanent

Pay: £27,500.00-£30,000.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
Free parking
On-site parking
Store discount

Schedule:

Monday to Friday
Weekend availability

Experience:

Managing a team: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in newry, dow

Retail Team Manager

Head of Sales

Deli Manager

Coffee Shop Manager

Product Manager

Sales Manager

Project Manager

Store Manager - Maternity Cover

Store Manager - Full Time

Assistant Store Manager

Centre Principal Toyota & General Manager Portadown

Account Manager

Delish Deli Manager - Annalong

Assistant Bingo Manager

Aftersales Manager

Deli Manager Full Time

Sales Team Leader

Restaurant Shift / Floor Manager

Team Leader - Glenavy Road, Moira

Retail Store Team Leader

I want to receive the latest job alerts for customer care manager in newry, dow

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