Customer solutions specialist Work, Jobs in Newtownabbey, Ant (with Salaries)

Call Handler - Technology
Henderson Group —Newtownabbey
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
3d
Customer Service Specialist - Outbound (onsite role)
Teleperformance —Newtownards
- £26,436.80 a year
- Full-time
- In-person
- Annual leave
- Employee discount
Customs & Transport Administrator
Woodside Logistics Group —Belfast
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
15h
Operations Specialist - Banking
Peak6 —Belfast
- Microsoft Excel
- Microsoft Office
- SQL
- Annual leave
- Flexible schedule
Field Sales Executive
SunbeltRentals —Newtownabbey
- Driving
- IT
- Communication skills
- Annual leave
Quick apply
Transformation Specialist
Foods Connected —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Agile
- Health & wellbeing programme
Quick apply
4d
Support Operations Coordinator
3173 —Belfast
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Communication skills
7d
Recruitment Coordinator
Woodside Logistics Group —Belfast
- Full-time
- Social media management
- Human resources
- Free parking
- Annual leave
Quick apply
8d
Concepts Development Manager - Category Development & Quality
Henderson Group —Newtownabbey
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
8d
Technical Support Specialist
Versant Media —Belfast
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Salesforce
Quick apply
7d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Belfast
- Temporary
- Customer service
Telecom Support Engineer
Simplicity Group LTD —Belfast
- £28,000 - £32,000 a year
- Full-time
- Continuous improvement
- Driving
- In-person
- Free parking
- Referral programme
Quick apply
1d
Account/ Client Executive
Whytematter —Belfast
- From £25,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Driving
10d
B2B Commercial Vehicle Sales & Account Manager
Donnelly Group NI —Newtownabbey
- Full-time
- Sales
- Customer service
- Driving
- Free parking
- Annual leave
Quick apply
2d
Retail Merchandiser
Service Innovation Group UK —Belfast
- Up to £15 an hour
- Management
Client Manager
3173 —Belfast
- Full-time
- Remote
- No degree
- Organisational skills
- Communication skills
2d
Pricing Specialist
Nutreco —Belfast
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- ERP systems
Financial Crime - Senior Associate
Pwc UK —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Account Executive
Whytematter —Belfast
- Hybrid work
- Customer service
- Microsoft Office
- Driving
Associate Implementation Manager
PlotBox —Ballymena
- Hybrid work
- Project management
10d

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Call Handler - Technology

Henderson Group -
Newtownabbey

Apply Now

Job details

Full-time
3 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Business processes
Microsoft Office
Administrative experience
IT

Full job description

Job Req ID: 8081

Job Posting Closing Date: Midnight on Tuesday 21st July 2026

Call Handler

Attractive Salary & Benefits

36.5 Hour week (Hybrid)

Antrim Road, Newtownabbey

Who are we?

At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, 6,000 staff and have been placed 4th in Ulster Business Top 100 Companies 2023.

We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

A look into the role

Henderson Technology are the proud creators of EDGEPoS, the multi award-winning global EPOS software system. We provide our retailers with the most innovative features and solutions for their EPOS software.

Working as a Call Handler you will be our first point of contact for answering customer support calls and you will work closely with our Helpdesk team to give our customers the absolute best service when they need assistance.

This position will be well suited to a candidate who thrives on delivering the best possible Customer Service to those working in a busy retail environment.

Working as Call Handler you will:

Answer inbound customer calls in a confident and personable manner
Understand and qualify the nature of calls by asking the right questions
Allocate call tickets to the Helpdesk Support team using our call management system
Follow call escalation processes
Work in conjunction with the Helpdesk Support team to take calls through to successful resolution

Skills for Success

Joining us as Call Handler the minimum criteria you’ll need is:

Strong experience in a telephone-based customer service environment
Proficiency in using Microsoft Office applications (Word, Outlook, Excel, PowerPoint)

The Attributes you’ll need include:

Capacity to use initiative and prioritise workload.
Exceptionally high customer service aptitude
Ability to listen and communicate effectively.

It is Desirable if you have:

Experience of working within a retail environment
Experience of convenience retailing business processes
Previous experience of working with EPOS Systems

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid and flexible working arrangement available.

If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email [email protected] to get in touch.

Completed applications must be submitted online by midnight on Tuesday 21st July 2026

We are an equal opportunities employer.

Apply Now

Refine Your Search

customer solutions specialist jobs in newtownabbey, ant

Call Handler - Technology

Customer Service Specialist - Outbound (onsite role)

Customs & Transport Administrator

Operations Specialist - Banking

Field Sales Executive

Transformation Specialist

Support Operations Coordinator

Recruitment Coordinator

Concepts Development Manager - Category Development & Quality

Technical Support Specialist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Telecom Support Engineer

Account/ Client Executive

B2B Commercial Vehicle Sales & Account Manager

Retail Merchandiser

Client Manager

Pricing Specialist

Financial Crime - Senior Associate

Account Executive

Associate Implementation Manager

I want to receive the latest job alerts for customer solutions specialist in newtownabbey, ant

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